My AIA FAQS

• You can register and use this app as long as you are the policy owner of an individual policy/certificate, have an active employee benefit plan or mortgage account with AIA Bhd., AIA PUBLIC Takaful Bhd. and/or AIA General Berhad (collectively known as AIA Malaysia).
• AIA Vitality members can also access their AIA Vitality account via this app.

• To enjoy the best experience of our online/digital services, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 11 and above, and Android 6 (API 23) and above.

Note:

1. For Huawei device owners, kindly be informed that My AIA push notifications are currently not available on these phone models: Mate 30, Mate Xs, Y7P, Nova 7i, P40 and other Huawei devices that were launched on or after 16 May 2019. We are currently working to ensure My AIA push notifications are available for these models.
2. If you are logging in the My AIA app through the AIA website, the best browsing experience will be via Google Chrome (30) and above; Edge (44) & Edge Chromium (84) and above; Internet Explorer (11) and above; Firefox (30) and above, and Safari (8.0) and above.

• As a security precaution, jail broken and/or rooted mobile devices are not able to access the My AIA app.

• No, you don’t have to. For users who already have an existing My AIA account or have already downloaded the My AIA app, they don’t have to register again.
• You can continue using the same User ID and Password.
• You only need to update your My AIA app to the latest version and perform first time login in this new app where you are required to enter a One-Time-Password (OTP) which will be sent to your registered mobile.

Note: For Huawei mobile users, we recommend that you delete the current My AIA app and the AIA Vitality Malaysia app if you have them in your mobile and install the new version of these apps via the Huawei App Gallery.

• The OTP will be sent to the mobile number registered in your My AIA account, so please ensure that the mobile number provided is correct. Due to telecommunication network related issues sending of OTP may be delayed sometimes. Please ensure that you do not block the short code numbers 66300 and 68886 (SMS).
• If mobile number is not provided or a wrong mobile number is registered, you can change the mobile number in the “Verify Your Information” page.
  1. Answer the security questions.
  2. Key in the correct mobile number.
  3. Answer the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) questions.
  4. A One Time Password (OTP) will be sent to your newly registered mobile number.
  5. Key in the OTP and proceed for registration.
• Tip: Once you have selected your Country code e.g. Malaysia (60), you only have to key in your mobile number without the 0 in front, e.g. mobile number is 01x-xxx xxxx, you just need to key in 1x-xxx xxxx.

• No, you can’t. You can only register one (1) user account with your NRIC number. You will be able to access and view all your policy/certificate related information as the policy owner via the My AIA app. If you are AIA Corporate Member, you will also be able to view your dependants’ details via the app.
• Or if you have forgotten your password, at the login page of the My AIA website or My AIA app, click on Forgot Password.

• You are only allowed to register one (1) phone number.

• Click Forgot your user ID/password on the Login Page OR click here.
• Key in your Identification Number for verification.
• Select to receive password link via email or SMS.
• Once you have received the password link, click on the link to reset password and login using the new password.
• In the event if your registered email or mobile number is no longer valid, please contact our My AIA Careline 1 800 88 1217 for assistance.

• Yes, you can view the e-medical cards under your individual policies/certificates and/or employee benefit plan, including those of your dependents via the My AIA app.

• For My AIA app technical issues, call our My AIA Careline 1 800 88 1217 or contact us at https://www.aia.com.my/en/help-support/contact-us.html.

• FHC is a self-assessment tool in the My AIA app designed to enable you to better understand your needs and sufficiency of insurance/takaful coverage.
• We encourage you to take part in the FHC as this is a quick assessment which you can complete anytime, anywhere.
• You only need to answer a series of short questions. The My AIA app will analyse the information given by you to provide a benchmark of your existing coverage against other AIA customers who share a similar profile. We will also highlight the gaps in your current coverage so that you may know what to consider planning next.
• You will receive an assessment along with your profile immediately.

• You can find FHC via the following channels:
  1. "Review Your Coverage" button from the Main Dashboard
  2. "Start Now" from the Financial Health Check box on your Individual Plans / Employee Benefits page
  3. "Take An Assessment" from the Take An Assessment notification in My Inbox.