Investment-Linked Funds

IMPORTANT ANNOUnCEMENTS

UPDATED PRIVACY STATEMENT

Please be informed that we have updated our Privacy Statement to incorporate provisions applicable for Personal Information Protection Law. You may refer to our updated Privacy Statement here.

Change of billing cycle for AIA Public Takaful Customers

We will be changing the auto debit billing cycle for all AIA PUBLIC Takaful customers starting 26 May 2023.

REVISION OF MORTGAGE LOAN FEES AND CHARGES

Effectively from 1st May 2023, the following loan fees and charges will be revised.

JOIN US IN GOING GREEN TODAY

Find out how you can contribute to AIA’s sustainability journey and help to save the environment by opting for paperless transactions through our various initiatives!

Transfer of Citibank’s consumer banking business ownership to UOB

AIA Malaysia would like to assure our customers who have purchased our insurance and/or general insurance products through Citibank that, notwithstanding Citibank Berhad’s transfer of its consumer banking business ownership to United Overseas Bank (Malaysia) Bhd with effect from 1 November 2022, there is no change to your policies with AIA. Our commitment to you as an AIA customer remains, and we will continue to serve you and fully honour all the terms of your policies.

Reminder to update your new credit/ debit card details

Please remember to update your new credit or debit card details via My AIA so that you can continue paying your premium/contribution via auto billing payment. This is to ensure your coverage remains active.

Letters and Notices will be available in My AIA app and portal!

From February 2023 onwards, you will be able to check your Premium/Contribution Notices and other policy/certificate related letters and notices in the My AIA app and portal. Hardcopy versions of Premium Notices and other policy/ certificate related correspondences will no longer be issued.

COVID-19 Safety Procedure at AIA Customer Centres & Self Help Terminals

The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated

Last Submission Date for Free Coverage Claim

Last day of claim submission for free coverage provided by us for Free Covid-19 Hospital Income Cover for Children & Pregnant Women and Free Balik Kampung Cover will be on 31 May 2022.

Debit Card Expiring 2021

Please renew and update your new debit card number for future billing purposes.

MORE DIGITAL SERVICE REQUESTS AVAILABLE TO YOU

In our mission to continue to improve your digital service request experience, we have added more service requests for you to access via a single platform, anytime and anywhere, all at your convenience. Head over to the My AIA Portal and App to change your payment frequency, update direct credit instruction and reinstate your policy.

UNIVERSAL LIFE (UL) FINANCIAL STATEMENT WITH SUSTAINABILITY

General Information on Policy Sustainability and Updates on Universal Life (UL) Financial Statement. Please refer to the FAQ for more information.

FAIR TREATMENT OF FINANCIAL CONSUMERS

Changes made to policy/takaful certificate to remove certain words or terms that may be deemed to be unfair, ambiguous and lack uncertainty.

Service Guide

If you intend to purchase/participate in life insurance/family takaful product from our Life Planners, you can enjoy these value-added services.

Relocation of Sandakan Customer Centre

We are pleased to inform you that our Sandakan Customer Centre will relocate and commence operations at Prima Square on Monday, 21 February 2022.

Deferment of Premium / Contribution Payment

Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.

Free COVID-19 Diagnosis Cover Claim Limit Reached

The claims limit of RM3 million for the Free COVID-19 Diagnosis Cover and Enhanced Free COVID-19 Diagnosis Cover has been reached.

Service Guide For BANCA

Service guide provides a list of value added services for customer who intent to purchase a life insurance product from AIA bancassurance sales staff.

YOU CAN NOW SUBMIT YOUR SERVICE REQUESTS DIGITALLY!

We have recently launched a new digital service request platform which is now available via the My AIA Portal. This platform aims to provide our customers with a simple, convenient yet enhanced digital experience.

Good News! E-receipt is available for your payments!

E-receipt (electronic receipt) is now made available in My AIA for payment made at AIA Customer Centres. Once E-receipt is generated, customers will get notification via My AIA or email/SMS.

ADDITIONAL SUPPORT FOR REPRICED MEDICAL PLANS

There are additional support available for your medical plan with premium/contribution or Cost of insurance/Tabarru’ revision. Please refer to the FAQ for more information.

Pay Your Premium / Contribution Directly Online and with Autodebit!

We wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.

JomPAY IS AVAILABLE NOW!

Great News! You can now pay your renewal premiums/contributions via JomPay.

DIRECT DEBIT ENHANCEMENT EXERCISE

In line with our continuous effort to serve you better, our auto debit services will be enhanced to a new platform called Direct Debit!

Delay in Inpatient and Outpatient Guarantee Letters

We regret to inform you that we are currently experiencing an unexpected delay in the issuance of all inpatient and outpatient Guarantee Letters (GL) for hospital visits. This was due to technical issues which had unfortunately occurred during a system upgrade to our Hospitals Platform on 23 June.

AIA PUBLIC Takaful – NEW TOLERANCE LIMIT IMPLEMENTATION

Refunding of small amount of monies to our certificate owners.

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