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    • IMPORTANT ANNOUnCEMENTS

    FRIENDLY REMINDER TO OUR CUSTOMER

    Please be aware that AIA Malaysia will never contact customers to make changes to their policies, including offering policy loans. If you receive any communication claiming to be from us regarding servicing transactions, please consider it fraudulent and report it to us immediately.

    AIA General Berhad’s (AIAGB) Commitment to Enhancing Public Trust in Motor Claims and Repairs

    Bank Negara Malaysia (BNM) has issued the Insurers and Takaful Operators-Repairers Code of Conduct, hereinafter referred to as the Code, effective from 2 January 2025. 

    Your Statement is Now Ready! & Don’t Forget to Update Your Latest Contact Details with Us.

    We encourage you to make sure that your Email Address & Mobile Number registered with us is up to date.

    Your tax statement is ready

    You can now view, download or print your statement(s) via AIA+ app.

    E-Invoice Updates

    Kindly ensure your personal details are accurate and up to date to receive the e-invoice from 1 July 2025 onwards. 

    Introducing Enquiry & Feedback Form

    To ensure your enquiry and feedback are addressed with more accuracy and efficiency.

    E-Invoice in AIA+

    Effective 17 Jan 2025, policy owner can view and download your e-invoice (if applicable) under the Statements & Letters tab in AIA+.

    Important Updates on Bank Negara Malaysia’s Interim Measures for Medical Repricing

    We understand the challenges faced by Malaysians from all walks of life amidst rising healthcare costs. We fully support Bank Negara Malaysia’s (BNM) newly announced repricing measures and the joint commitment from the insurance and takaful industry in implementing these changes responsibly and effectively.

    Update contact details

    To ensure that we are always able to keep you updated, we kindly request that you update any recent changes to your personal details.

    AIA+ UPDATE : Auto Debit Deduction Status

    For customers who own individual life insurance policies or Family Takaful certificates with auto debit payment method, you are now able to view the auto debit deduction status and policy details including reason for unsuccessful auto debit deduction in AIA+.

    CUSTOMER SATISFACTION INDEX SURVEY (CSS) 2024/25

    CUSTOMER SATISFACTION INDEX SURVEY : Starting from November 2024 to March 2025, customers may be contacted by NielsenIQ Malaysia researchers via phone where your participation would be greatly appreciated.

    e-Invoice – AIA Business Information

    AIA has implemented E-Invoicing in compliance with the requirements set forth by the Inland Revenue Board of Malaysia (IRBM), effective 1 August 2024. Learn more.

    AIA+ App iOS & Android Updates and Scheduled Maintenance

    AIA+ App iOS & Android Updates and Scheduled Maintenance

    Change of Referral Emergency Assistance Programme Contact Number

    Effective 1 February 2024, the CS Voluntary Solutions Products’ Referral Emergency Assistance (REA) contact information has been changed to the following:

    AIA+ App Update

    All AIA+ app users are advised update their app immediately. 

    Service Tax Revision to 8%

    The Ministry of Finance, Malaysia has announced the revision of the service tax rate from the current 6% to 8%, effective 1 March 2024. 

    UPDATES ON AIA CUSTOMER CENTRES

    Discover our latest service options and Customer Centres/Branch locations.

    System maintenance for AIA+

    We would like to inform you that our AIA+ app will be down for system maintenance.

    ACCOUNT UPDATER

    Find out more about the Account Updater service here.

    EXPERIENCE OUR NEWEST SERVICE INNOVATION – AIA VIRTUAL BRANCH

    With this commitment in mind, we are excited to introduce our latest service innovation – AIA Virtual Branch, available to all our Life, Takaful and General Insurance customers effective 21 September 2023!

    INTEREST RATE

    Find out latest interest rates from here.

    GET YOUR SERVICE REQUEST UPDATES WITH AIA+

    Checking the status of your service request just got easier with the AIA+ app (formerly known as My AIA)!

    MEET AIA+! NEW NAME, SAME GREAT FEATURES

    Starting 17 August 2023, the My AIA app will be known as AIA+!

    ALEXIS & AISYA: AIA’s FIRST AI TALKBOTS, REVOLUTIONIZING THE WAY WE WORK

    As part of our ongoing dedication to embrace the digital first culture, we are pleased to announce the implementation of AIA’s first AI Talk Bots, ALEXIS (Conventional) and AISYA (Takaful).

    100% Online Renewal Payment

    Effective 1st September 2023, please pay your renewal premium/ contribution payments via AIA+ app as walk-in payment will no longer be accepted at AIA Customer Centres. Read more.

    NEW AUTO DEBIT BILLING CYCLE FOR AIA BHD CUSTOMERS

    We will be changing the auto debit billing cycle for all AIA Bhd. customers from September 2023 onwards.

    NEW AUTO DEBIT BILLING CYCLE FOR AIA PUBLIC TAKAFUL CUSTOMERS

    We will be changing the auto debit billing cycle for all AIA PUBLIC Takaful customers starting 26 May 2023.

    REVISION OF MORTGAGE LOAN FEES AND CHARGES

    Effectively from 1st May 2023, the following loan fees and charges will be revised.

    Transfer of Citibank’s consumer banking business ownership to UOB

    AIA Malaysia would like to assure our customers who have purchased our insurance and/or general insurance products through Citibank that, notwithstanding Citibank Berhad’s transfer of its consumer banking business ownership to United Overseas Bank (Malaysia) Bhd with effect from 1 November 2022, there is no change to your policies with AIA. Our commitment to you as an AIA customer remains, and we will continue to serve you and fully honour all the terms of your policies. 

    FAIR TREATMENT OF FINANCIAL CONSUMERS

    Changes made to policy/takaful certificate to remove certain words or terms that may be deemed to be unfair, ambiguous and lack uncertainty.

    UPDATED PRIVACY STATEMENT

    Please be informed that we have updated our Privacy Statement to incorporate provisions applicable for Personal Information Protection Law. You may refer to our updated Privacy Statement here.

    Additional Financial Relief For AIA Loan Borrowers

    In line with the government’s announcement on the Pakej Perlindungan Rakyat dan Pemulihan Ekonomi (Pemulih), AIA Bhd. will be providing financial repayment assistance to our affected loan borrowers by granting a deferment in loan repayments for a period of 6 months effective 1st July 2021 to 31st December 2021. This will be on an OPT IN basis. 

    Letters and Notices will be available in AIA+ app and portal!

    From February 2023 onwards, you will be able to check your Premium/Contribution Notices and other policy/certificate related letters and notices in the AIA+ app and portal. Hardcopy versions of Premium Notices and other policy/ certificate related correspondences will no longer be issued.

    Last Submission Date for Free Coverage Claim

    Last day of claim submission for free coverage provided by us for Free Covid-19 Hospital Income Cover for Children & Pregnant Women and Free Balik Kampung Cover will be on 31 May 2022.

    Free Overseas Travel Shield

    Planning for a holiday overseas? Get covered by AIA today with the Free Overseas Travel Shield! Get up to RM 3,000 for overseas quarantine due to COVID-19 diagnosis OR cancellation of your overseas travel plans. Please refer to the FAQ or talk to your Life Planner for more details. Stay safe.

    JOIN US IN GOING GREEN TODAY

    Find out how you can contribute to AIA’s sustainability journey and help to save the environment by opting for paperless transactions through our various initiatives!

    COVID-19 Safety Procedure at AIA Customer Centres & Self Help Terminals

    The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated

    Service Guide

    If you intend to purchase/participate in life insurance/family takaful product from our Life Planners, you can enjoy these value-added services.

    Service Guide

    Deferment of Premium / Contribution Payment

    Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.

    UNIVERSAL LIFE (UL) FINANCIAL STATEMENT WITH SUSTAINABILITY

    General Information on Policy Sustainability and Updates on Universal Life (UL) Financial Statement. Please refer to the FAQ for more information.

    Unclaimed Moneys

    If you have yet to deposit cheques that have been issued to you by AIA after a period of one (1) year, we will proceed to transfer the money to the Registrar of Unclaimed Moneys in accordance with the Unclaimed Moneys Act 1965.

    Service Guide For BANCA

    Service guide provides a list of value added services for customer who intent to purchase a life insurance product from AIA bancassurance sales staff.

    Service Guide

    MORE DIGITAL SERVICE REQUESTS AVAILABLE TO YOU

    In our mission to continue to improve your digital service request experience, we have added more service requests for you to access via a single platform, anytime and anywhere, all at your convenience. Head over to the AIA+ Portal and App to change your payment frequency, update direct credit instruction and reinstate your policy.

    DIRECT DEBIT ENHANCEMENT EXERCISE

    In line with our continuous effort to serve you better, our auto debit services will be enhanced to a new platform called Direct Debit!

    Direct Debit Enhancements Exercise

    JomPAY IS AVAILABLE NOW!

    Great News! You can now pay your renewal premiums/contributions via JomPay. 

    Free COVID-19 Diagnosis Cover Claim Limit Reached

    The claims limit of RM3 million for the Free COVID-19 Diagnosis Cover and Enhanced Free COVID-19 Diagnosis Cover has been reached.

    Relocation of Sandakan Customer Centre

    We are pleased to inform you that our Sandakan Customer Centre will relocate and commence operations at Prima Square on Monday, 21 February 2022. 

    AIA PUBLIC Takaful – NEW TOLERANCE LIMIT IMPLEMENTATION

    Refunding of small amount of monies to our certificate owners. 

     

     

    Reminder to update your new credit/ debit card details

    Please remember to update your new credit or debit card details via AIA+ app so that you can continue paying your premium/contribution via auto billing payment. This is to ensure your coverage remains active.

    ADDITIONAL SUPPORT FOR REPRICED MEDICAL PLANS

    There are additional support available for your medical plan with premium/contribution or Cost of insurance/Tabarru’ revision. Please refer to the FAQ for more information.

    YOU CAN NOW SUBMIT YOUR SERVICE REQUESTS DIGITALLY!

    We have recently launched a new digital service request platform which is now available via the AIA+ Portal. This platform aims to provide our customers with a simple, convenient yet enhanced digital experience.

    Pay Your Premium / Contribution Directly Online and with Autodebit!

    We wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.

    Debit Card Expiring 2021

    Please renew and update your new debit card number for future billing purposes.

    Good News! E-receipt is available for your payments!

    E-receipt (electronic receipt) is now made available in AIA+ app for payment made at AIA Customer Centres. Once E-receipt is generated, customers will get notification via AIA+ app or email/SMS.
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
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    1-800-88-8733
    What matters
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    ABOUT US
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    Help & Support
    Contact Us
    FAQ
    Important Announcement
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Roadside Assist
    1-800-88-8733
    www.aia.com.my/roadsideAssist
    Copyright © 2023 AIA Group Limited and its subsidiaries. AIA Bhd. 200701032867 (790895-D) AIA PUBLIC Takaful Bhd. 201101007816 (935955-M) AIA General Berhad 201001040438 (924363-W) AIA Pension and Asset Management Sdn. Bhd. 201201027147 (1011637-P) AIA Health Services Sdn. Bhd. 199601016211 (388561-T). All rights reserved.