IMPORTANT ANNOUnCEMENTS

For customers who own individual life insurance policies or Family Takaful certificates with auto debit payment method, you are now able to view the auto debit deduction status and policy details including reason for unsuccessful auto debit deduction in AIA+.

AIA has implemented E-Invoicing in compliance with the requirements set forth by the Inland Revenue Board of Malaysia (IRBM), effective 1 August 2024. Learn more.

The Ministry of Finance, Malaysia has announced the revision of the service tax rate from the current 6% to 8%, effective 1 March 2024. 

Find out latest interest rates from here.

Starting 17 August 2023, the My AIA app will be known as AIA+!

Effective 1st September 2023, please pay your renewal premium/ contribution payments via AIA+ app as walk-in payment will no longer be accepted at AIA Customer Centres. Read more.

We will be changing the auto debit billing cycle for all AIA PUBLIC Takaful customers starting 26 May 2023.

AIA Malaysia would like to assure our customers who have purchased our insurance and/or general insurance products through Citibank that, notwithstanding Citibank Berhad’s transfer of its consumer banking business ownership to United Overseas Bank (Malaysia) Bhd with effect from 1 November 2022, there is no change to your policies with AIA. Our commitment to you as an AIA customer remains, and we will continue to serve you and fully honour all the terms of your policies. 

Please be informed that we have updated our Privacy Statement to incorporate provisions applicable for Personal Information Protection Law. You may refer to our updated Privacy Statement here.

From February 2023 onwards, you will be able to check your Premium/Contribution Notices and other policy/certificate related letters and notices in the AIA+ app and portal. Hardcopy versions of Premium Notices and other policy/ certificate related correspondences will no longer be issued.

Last day of claim submission for free coverage provided by us for Free Covid-19 Hospital Income Cover for Children & Pregnant Women and Free Balik Kampung Cover will be on 31 May 2022.

Find out how you can contribute to AIA’s sustainability journey and help to save the environment by opting for paperless transactions through our various initiatives!

If you intend to purchase/participate in life insurance/family takaful product from our Life Planners, you can enjoy these value-added services.

General Information on Policy Sustainability and Updates on Universal Life (UL) Financial Statement. Please refer to the FAQ for more information.

Service guide provides a list of value added services for customer who intent to purchase a life insurance product from AIA bancassurance sales staff.

In line with our continuous effort to serve you better, our auto debit services will be enhanced to a new platform called Direct Debit!

The claims limit of RM3 million for the Free COVID-19 Diagnosis Cover and Enhanced Free COVID-19 Diagnosis Cover has been reached.

We wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.