IMPORTANT ANNOUnCEMENTS

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With this commitment in mind, we are excited to introduce our latest service innovation – AIA Virtual Branch, available to all our Life, Takaful and General Insurance customers effective 21 September 2023!

Effective 1st September 2023, please pay your renewal premium/ contribution payments via My AIA app as walk-in payment will no longer be accepted at AIA Customer Centres. Read more.

We will be changing the auto debit billing cycle for all AIA PUBLIC Takaful customers starting 26 May 2023.

AIA Malaysia would like to assure our customers who have purchased our insurance and/or general insurance products through Citibank that, notwithstanding Citibank Berhad’s transfer of its consumer banking business ownership to United Overseas Bank (Malaysia) Bhd with effect from 1 November 2022, there is no change to your policies with AIA. Our commitment to you as an AIA customer remains, and we will continue to serve you and fully honour all the terms of your policies. 

Please be informed that we have updated our Privacy Statement to incorporate provisions applicable for Personal Information Protection Law. You may refer to our updated Privacy Statement here.

From February 2023 onwards, you will be able to check your Premium/Contribution Notices and other policy/certificate related letters and notices in the AIA+ app and portal. Hardcopy versions of Premium Notices and other policy/ certificate related correspondences will no longer be issued.

Planning for a holiday overseas? Get covered by AIA today with the Free Overseas Travel Shield! Get up to RM 3,000 for overseas quarantine due to COVID-19 diagnosis OR cancellation of your overseas travel plans. Please refer to the FAQ or talk to your Life Planner for more details. Stay safe.

The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated

Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.

If you have yet to deposit cheques that have been issued to you by AIA after a period of one (1) year, we will proceed to transfer the money to the Registrar of Unclaimed Moneys in accordance with the Unclaimed Moneys Act 1965.

In our mission to continue to improve your digital service request experience, we have added more service requests for you to access via a single platform, anytime and anywhere, all at your convenience. Head over to the My AIA Portal and App to change your payment frequency, update direct credit instruction and reinstate your policy.

Great News! You can now pay your renewal premiums/contributions via JomPay. 

We are pleased to inform you that our Sandakan Customer Centre will relocate and commence operations at Prima Square on Monday, 21 February 2022. 

Please remember to update your new credit or debit card details via My AIA so that you can continue paying your premium/contribution via auto billing payment. This is to ensure your coverage remains active.

We have recently launched a new digital service request platform which is now available via the My AIA Portal. This platform aims to provide our customers with a simple, convenient yet enhanced digital experience.

Please renew and update your new debit card number for future billing purposes.