IMPORTANT ANNOUnCEMENTS

From February 2023 onwards, you will be able to check your Premium/Contribution Notices and other policy/certificate related letters and notices in the My AIA app and portal. Hardcopy versions of Premium Notices and other policy/ certificate related correspondences will no longer be issued.

Last day of claim submission for free coverage provided by us for Free Covid-19 Hospital Income Cover for Children & Pregnant Women and Free Balik Kampung Cover will be on 31 May 2022.

In our mission to continue to improve your digital service request experience, we have added more service requests for you to access via a single platform, anytime and anywhere, all at your convenience. Head over to the My AIA Portal and App to change your payment frequency, update direct credit instruction and reinstate your policy.

General Information on Policy Sustainability and Updates on Universal Life (UL) Financial Statement. Please refer to the FAQ for more information.

We are pleased to inform you that our Sandakan Customer Centre will relocate and commence operations at Prima Square on Monday, 21 February 2022. 

The claims limit of RM3 million for the Free COVID-19 Diagnosis Cover and Enhanced Free COVID-19 Diagnosis Cover has been reached.

We have recently launched a new digital service request platform which is now available via the My AIA Portal. This platform aims to provide our customers with a  simple, convenient yet enhanced digital experience.

There are additional support available for your medical plan with premium/contribution or Cost of insurance/Tabarru’ revision. Please refer to the FAQ for more information.

E-receipt (electronic receipt) is now made available in My AIA for payment made at AIA Customer Centres. Once E-receipt is generated, customers will get notification via My AIA or email/SMS.

We wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.

We regret to inform you that we are currently experiencing an unexpected delay in the issuance of all inpatient and outpatient Guarantee Letters (GL) for hospital visits. This was due to technical issues which had unfortunately occurred during a system upgrade to our Hospitals Platform on 23 June.