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Discover our latest service options and Customer Centres/Branch locations.
With this commitment in mind, we are excited to introduce our latest service innovation – AIA Virtual Branch, available to all our Life, Takaful and General Insurance customers effective 21 September 2023!
Checking the status of your service request just got easier with the AIA+ app (formerly known as My AIA)!
Starting 17 August 2023, the My AIA app will be known as AIA+!
As part of our ongoing dedication to embrace the digital first culture, we are pleased to announce the implementation of AIA’s first AI Talk Bots, ALEXIS (Conventional) and AISYA (Takaful).
Effective 1st September 2023, please pay your renewal premium/ contribution payments via My AIA app as walk-in payment will no longer be accepted at AIA Customer Centres. Read more.
We will be changing the auto debit billing cycle for all AIA Bhd. customers from September 2023 onwards.
We will be changing the auto debit billing cycle for all AIA PUBLIC Takaful customers starting 26 May 2023.
Effectively from 1st May 2023, the following loan fees and charges will be revised.
AIA Malaysia would like to assure our customers who have purchased our insurance and/or general insurance products through Citibank that, notwithstanding Citibank Berhad’s transfer of its consumer banking business ownership to United Overseas Bank (Malaysia) Bhd with effect from 1 November 2022, there is no change to your policies with AIA. Our commitment to you as an AIA customer remains, and we will continue to serve you and fully honour all the terms of your policies.
Changes made to policy/takaful certificate to remove certain words or terms that may be deemed to be unfair, ambiguous and lack uncertainty.
Please be informed that we have updated our Privacy Statement to incorporate provisions applicable for Personal Information Protection Law. You may refer to our updated Privacy Statement here.
In line with the government’s announcement on the Pakej Perlindungan Rakyat dan Pemulihan Ekonomi (Pemulih), AIA Bhd. will be providing financial repayment assistance to our affected loan borrowers by granting a deferment in loan repayments for a period of 6 months effective 1st July 2021 to 31st December 2021. This will be on an OPT IN basis.
From February 2023 onwards, you will be able to check your Premium/Contribution Notices and other policy/certificate related letters and notices in the AIA+ app and portal. Hardcopy versions of Premium Notices and other policy/ certificate related correspondences will no longer be issued.
Last day of claim submission for free coverage provided by us for Free Covid-19 Hospital Income Cover for Children & Pregnant Women and Free Balik Kampung Cover will be on 31 May 2022.
Planning for a holiday overseas? Get covered by AIA today with the Free Overseas Travel Shield! Get up to RM 3,000 for overseas quarantine due to COVID-19 diagnosis OR cancellation of your overseas travel plans. Please refer to the FAQ or talk to your Life Planner for more details. Stay safe.
Find out how you can contribute to AIA’s sustainability journey and help to save the environment by opting for paperless transactions through our various initiatives!
The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated
If you intend to purchase/participate in life insurance/family takaful product from our Life Planners, you can enjoy these value-added services.
Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.
General Information on Policy Sustainability and Updates on Universal Life (UL) Financial Statement. Please refer to the FAQ for more information.
If you have yet to deposit cheques that have been issued to you by AIA after a period of one (1) year, we will proceed to transfer the money to the Registrar of Unclaimed Moneys in accordance with the Unclaimed Moneys Act 1965.
Service guide provides a list of value added services for customer who intent to purchase a life insurance product from AIA bancassurance sales staff.
In our mission to continue to improve your digital service request experience, we have added more service requests for you to access via a single platform, anytime and anywhere, all at your convenience. Head over to the My AIA Portal and App to change your payment frequency, update direct credit instruction and reinstate your policy.
In line with our continuous effort to serve you better, our auto debit services will be enhanced to a new platform called Direct Debit!
Great News! You can now pay your renewal premiums/contributions via JomPay.
The claims limit of RM3 million for the Free COVID-19 Diagnosis Cover and Enhanced Free COVID-19 Diagnosis Cover has been reached.
We are pleased to inform you that our Sandakan Customer Centre will relocate and commence operations at Prima Square on Monday, 21 February 2022.
Refunding of small amount of monies to our certificate owners.
Please remember to update your new credit or debit card details via My AIA so that you can continue paying your premium/contribution via auto billing payment. This is to ensure your coverage remains active.
There are additional support available for your medical plan with premium/contribution or Cost of insurance/Tabarru’ revision. Please refer to the FAQ for more information.
We have recently launched a new digital service request platform which is now available via the My AIA Portal. This platform aims to provide our customers with a simple, convenient yet enhanced digital experience.
The Perlindungan Tenang Voucher (PTV) programme is an initiative by the Government of Malaysia to encourage eligible Bantuan Keluarga Malaysia (BKM) recipients to sign up for affordable insurance/takaful coverage.
Please renew and update your new debit card number for future billing purposes.
E-receipt (electronic receipt) is now made available in My AIA for payment made at AIA Customer Centres. Once E-receipt is generated, customers will get notification via My AIA or email/SMS.
We wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.