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    • IMPORTANT ANNOUnCEMENTS

    Good News! E-receipt is available for your payments!

    E-receipt (electronic receipt) is now made available in My AIA for payment made at AIA Customer Centres. Once E-receipt is generated, customers will get notification via My AIA or email/SMS.

    Perlindungan Tenang Voucher Programme

    The Perlindungan Tenang Voucher (PTV) programme is an initiative by the Government of Malaysia to encourage eligible Bantuan Prihatin Rakyat (BPR) recipients to sign up for affordable insurance/takaful coverage.

    Pay Your Premium / Contribution Directly Online and with Autodebit!

    We wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.

    Additional Financial Relief For AIA Loan Borrowers

    In line with the government’s announcement on the Pakej Perlindungan Rakyat dan Pemulihan Ekonomi (Pemulih), AIA Bhd. will be providing financial repayment assistance to our affected loan borrowers by granting a deferment in loan repayments for a period of 6 months effective 1st July 2021 to 31st December 2021. This will be on an OPT IN basis. 

    AIA PUBLIC Takaful – NEW TOLERANCE LIMIT IMPLEMENTATION

    Refunding of small amount of monies to our certificate owners. 

    APTB – NEW TOLERANCE LIMIT IMPLEMENTATION

    Service Guide For BANCA

    Service guide provides a list of value added services for customer who intent to purchase a life insurance product from AIA bancassurance sales staff.

    Service Guide

    Relocation of Kuching Customer Service Centre

    Our Kuching Customer Centres will merge and relocate to a new premise to serve you better.

     

    DIRECT DEBIT ENHANCEMENT EXERCISE

    In line with our continuous effort to serve you better, our auto debit services will be enhanced to a new platform called Direct Debit!

    Direct Debit Enhancements Exercise

    JomPAY IS AVAILABLE NOW!

    Great News! You can now pay your renewal premiums/contributions via JomPay. 

    Reminder to update your new credit/ debit card details

    Please remember to update your new credit or debit card details via My AIA so that you can continue paying your premium/contribution via auto billing payment. This is to ensure your coverage remains active.

    COVID-19 Safety Procedure at AIA Customer Centres & Self Help Terminals

    The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated

    Debit Card Expiring 2021

    Please renew and update your new debit card number for future billing purposes.

    FAIR TREATMENT OF FINANCIAL CONSUMERS

    Changes made to policy/takaful certificate to remove certain words or terms that may be deemed to be unfair, ambiguous and lack uncertainty.

    Service Guide

    If you intend to purchase/participate in life insurance/family takaful product from our Life Planners, you can enjoy these value-added services.

    Service Guide

    Deferment of Premium / Contribution Payment

    Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.

    Relocation of Sibu Customer Centre (Jalan Bindang)

    Our Sibu Customer Centre which is located at Jalan Bindang (Brooke Drive 1) will be merging with our Sibu Customer Centre at Jalan Kampung Datu to serve you better. 

     
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Auto Assist / Roadside Assist
    1-800-88-8733
    What matters
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    ABOUT US
    About AIA Bhd.
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    Help & Support
    Contact Us
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    Important Announcement
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Auto Assist / Roadside Assist
    1-800-88-8733
    Copyright © 2021 AIA Group Limited and its subsidiaries. AIA Bhd. 200701032867 (790895-D) AIA PUBLIC Takaful Bhd. 201101007816 (935955-M) AIA General Berhad 201001040438 (924363-W) AIA Pension and Asset Management Sdn. Bhd. 201201027147 (1011637-P) AIA Health Services Sdn. Bhd. 199601016211 (388561-T). All rights reserved.
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