For product related enquiries and customer support
Call Us AIA Care Line
AIA Bhd. & AIA General Bhd
1300-88-1899
Mon - Thu: 8:30am - 5:30pm
Fri: 8:30am - 4:30pm
Guarantee Letter: 24 hrs
AIA Public Takaful Bhd.
1300-88-8922
Mon - Thu: 8:30am - 5:30pm
Fri: 8:30am - 4:30pm
Guarantee Letter: 24 hrs
If you are overseas, please contact
+603-2056 1111
Mon - Thu: 8:30am - 5:30pm
Fri: 8:30am - 4:30pm
Guarantee Letter: 24 hrs
AIA Auto Assist/AIA Roadside Assist
1800-88-8733
Alternate Number: +603-7989 0352
Operation hours: 24/7
Referral Emergency Assistance (REA) Program
International Medical Assistance (IMA) (when travelling outside of Malaysia for less than 90 consecutive days)
+603-2166 5421
Operation Hours: 24/7
AIA Travel PA Plus | International Travel and Medical Assistance
For hospital admissions due to accidental injury while travelling outside Malaysia, please contact our authorized service provider to arrange for cashless hospital admission.
+603-2163 4088
Operation Hours: 24/7
For fraud related support
Cybersecurity Starts With You
With rising scam cases involving suspicious calls, messages, fake websites and individuals falsely claiming to be AIA agents, a little caution goes a long way. Only trust official AIA channels and never share your OTP or password.
When in doubt, always verify before you proceed.
Find out how ❯Stay Informed with AIA - Official WhatsApp Channels
The numbers below are official AIA WhatsApp numbers used to send updates and selected customer communications. Please note that these numbers are not customer service channels and do not support voice calls, policy and claims-related enquiries or other general enquiries.
Broadcast Communications (Replies not supported)
+6016 8521 256
+6016 4267 291
+6012 6708 076
+6015 9220 4224
For Cross & Direct Marketing
+6011 1238 2161
This is a two-way communication channel and applies only to selected direct marketing campaigns.
