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Frequently Asked Questions (FAQs)

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AIA+ App

Get your queries about our customer self-serve AIA+ App answered

AIA Vitality

Learn more about our AIA Vitality membership and its various benefits that you can enjoy

Insurance/Takaful Plans

Understand our product offerings that are designed to help you live a healthier, longer and better life.

General Insurance

Learn more about our motor and non-motor claims

Mortgage

Learn more about our mortgage related offerings

Service Requests

Learn more about how we can help you service your policy/certificate

Claims & Guarantee Letters

Learn more about how to make a claim and request for Guarantee Letters

Premium/Contribution Payment

Find information and guides on how to pay premiums/contributions here

E-Payment (Payout)

Learn how you can receive claims/benefits payout from AIA

Healthcare Partner Privileges

Learn more about privileges and preferential rates on a range of services offered by our healthcare partners

Others

Learn more about our privacy statements

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