Others

All financial institutions, including AIA, are legally required to collect and report your tax details following the gazette order issued by the Malaysia Federal Government under Income Tax (Automatic Exchange of Financial Account Information) Rules 2016 ("CRS Rules").  

Yes, based on the CRS Rules, all financial institutions within the Participating Jurisdiction are required to comply with the CRS requirements.

CRS Rules require us to obtain your foreign tax residency status (if any).

E.g. If you have an insurance policy with AIA, we must ask you to disclose your tax residency status by completing a form known as "CRS Self-Certification Form". If you have any foreign tax residency, we will report your information to the local government authorities or regulatory bodies. This information may be exchanged with the tax authorities of another country/jurisdiction in which you may be a tax resident.

Please contact your tax advisor or refer to the Organisation for Economic Co-Operation and Development (OECD) website for more information on Common Reporting Standards. AIA, as a financial institution, is not allowed to give you any tax advice. 

You need to complete the "CRS Self-Certification Form" and confirm your tax residency status for any country other than Malaysia and the United States of America. 

Under the CRS Rules, AIA is required by law to verify the information declared by you in the CRS Self-Certification. Among the supporting documents are copy of your passport, working permit, student visa, etc. 

As this is a requirement of CRS Rules, AIA will not be able to process your application for insurance/takaful coverage, request for change or claims without receiving the necessary documents.

Yes, your information is strictly protected by AIA. AIA respects your data privacy.

For more information about CRS, please visit OECD Automatic Exchange of Information portal, https://www.oecd.org/en/about.html.

A "Controlling Person" is a natural person who exercises control over an entity. Where an entity Account Holder is treated as a Passive Non-Financial Entity ("NFE") then a Financial Institution must determine whether such Controlling Persons are Reportable Persons.

In the case of a trust, the Controlling Person(s) are the settlor(s), the trustee(s), the protector(s) (if any), the beneficiary(ies) or class(es) of beneficiaries, or any other natural person(s) exercising ultimate effective control over the trust (including through a chain of control or ownership). Under the CRS the settlor(s), the trustee(s), the protector(s) (if any), and the beneficiary(ies) or class(es) of beneficiaries, are always treated as Controlling Persons of a trust, regardless of whether or not any of them exercises control over the activities of the trust.

The settlor(s) of a trust is an Entity then the CRS requires Financial Institutions to also identify the Controlling Persons of the settlor(s) and when required report them as Controlling Persons of the trust.

In the case of a legal arrangement other than a trust, “Controlling Person(s) means persons in equivalent or similar positions.

"Custodial Institution" means any Entity that holds, as a substantial portion of its business, Financial Assets for the account of others. This is where the Entity’s gross income attributable to the holding of Financial Assets and related financial services equals or exceeds 20% of the Entity’s gross income during the shorter of: (i) the three-year period that ends on 31 December (or the final day of a non-calendar year accounting period) prior to the year in which the determination is being made; or (ii) the period during which the Entity has been in existence.

A legal person or a legal arrangement, such as a corporation, organisation, partnership, trust or foundation. This term covers any person other than an individual (i.e. a natural person).

"Financial Institution" means a "Custodial Institution", a "Depository Institution", an "Investment Entity", or a "Specified Insurance Company".

An "NFE" is any Entity that is not a Financial Institution.

A "Non-Reporting Financial Institution" means any Financial Institution that is:

• a Governmental Entity, International Organisation or Central Bank, other than with respect to a payment that is derived from an obligation held in connection with a commercial financial activity of a type engaged in by a Specified Insurance Company, Custodial Institution, or Depository Institution;
• a Broad Participation Retirement Fund; a Narrow Participation Retirement Fund; a Pension Fund of a Governmental Entity, International Organisation or Central Bank; or a Qualified Credit Card Issuer;
• an Exempt Collective Investment Vehicle; or
• a Trustee-Documented Trust: a trust where the trustee of the trust is a Reporting Financial Institution and reports all information required to be reported with respect to all Reportable Accounts of the trust;
• any other defined in a countries domestic law as a Non-Reporting Financial Institution.

Participating Jurisdiction means a jurisdiction with which an agreement is in place pursuant to which it will provide the information set out in the CRS.

Participating Jurisdiction Financial Institution means any Financial Institution that is tax resident in a Participating Jurisdiction, but excludes any branch of that Financial Institution that is located outside of that jurisdiction, and any branch of a Financial Institution that is not tax resident in a Participating Jurisdiction, if that branch is located in such Participating Jurisdiction.

Passive NFE means any:

• NFE that is not an Active NFE; and
• Investment Entity located in a Non-Participating Jurisdiction and managed by another Financial Institution.

An Entity is a "Related Entity" of another Entity if either Entity controls the other Entity, or the two Entities are under common control. For this purpose control includes direct or indirect ownership of more than 50% of the vote and value in an Entity.

"Reportable Account" means an account held by one or more Reportable Persons or by a Passive NFE with one or more Controlling Persons that is a Reportable Person.

Reportable Jurisdiction is a jurisdiction with which an obligation to provide financial account information is in place.

"Reportable Jurisdiction Person" is an Entity that is tax resident in a Reportable Jurisdiction(s) under the tax laws of such jurisdiction(s) - by reference to local laws in the country where the Entity is established, incorporated or managed. An Entity such as a partnership, limited liability partnership or similar legal arrangement that has no residence for tax purposes shall be treated as resident in the jurisdiction in which its place of effective management is situated. As such if an Entity certifies that it has no residence for tax purposes it should complete the form stating the address of its principal office.

Dual resident Entities may rely on the tiebreaker rules contained in tax conventions (if applicable) to determine their residence for tax purposes.

A "Reportable Person" is defined as a "Reportable Jurisdiction Person", other than:

• a corporation the stock of which is regularly traded on one or more established securities markets;
• any corporation that is a Related Entity of a corporation described in clause (i);
• a Governmental Entity;
• an International Organisation;
• a Central Bank; or
• a Financial Institution (except for an Investment Entity described in Sub Paragraph A(6) b) of the CRS that are not Participating Jurisdiction Financial Institutions. Instead, such Investment Entities are treated as Passive NFE's.)

Generally, an Entity will be resident for tax purposes in a jurisdiction if, under the laws of that jurisdiction (including tax conventions), it pays or should be paying tax therein by reason of his domicile, residence, place of management or incorporation, or any other criterion of a similar nature, and not only from sources in that jurisdiction. Dual resident Entities may rely on the tiebreaker rules contained in tax conventions (if applicable) to solve cases of double residence for determining their residence for tax purposes. An Entity such as a partnership, limited liability partnership or similar legal arrangement that has no residence for tax purposes shall be treated as resident in the jurisdiction in which its place of effective management is situated. A trust is treated as resident where one or more of its trustees is resident.

Specified Insurance Company means any Entity that is an insurance company (or the holding company of an insurance company) that issues, or is obligated to make payments with respect to, a Cash Value Insurance Contract or an Annuity Contract. This also applies to Takaful Operator.

"TIN" means Taxpayer Identification Number or a functional equivalent in the absence of a TIN. A TIN is a unique combination of letters or numbers assigned by a jurisdiction to an individual or an Entity and used to identify the individual or Entity for the purposes of administering the tax laws of such jurisdiction.

The PDPA defines personal data as any information that a person provides during a commercial transaction. The information relates directly or indirectly to the person, who is identified or can be identified based on the information provided. Personal data includes a person’s name, address, IC number, passport number, email address and other contact details.

Sensitive personal data is information that relates to the physical or mental health or condition of an individual. It includes the person’s:

• political opinions;
• religious beliefs;
• any offence committed or allegedly committed; or
• any other personal data determined by the Minister as published in the Act.

Any business transactions which is not necessarily contractual. This includes the collection of personal data of potential customers.

It is the act of collecting, recording, holding or storing personal data and carrying out any operation or set of operations on the personal data.

You have the right:

• To access your personal data and to update the information. This is to make sure that the personal data is accurate, complete and up-to-date.
• To withdraw your consent of disclosing your personal data for marketing or any other purposes, other than for the purpose of service that you are subscribing for.

We cannot deny your request to have access to your data. We can only do so if we cannot confirm your identity.

Yes, the Privacy Statement is available here and also at our Customer Centres. 

We will only keep your personal data for as long as it is necessary to do so. This is so that we can use the data to process your request or to meet any legal, regulatory or internal requirements.

In some cases we may transfer your personal data to places outside of Malaysia. This is necessary to provide you the services that you require or in situations where we need to perform our contractual obligations.

We will not be able to process your application if you do not provide the mandatory data we require. In cases where you do not provide data that is considered voluntary, we will still process your application, but we may not be able to provide the full range of services that we offer.

Yes, you can do so by writing to us. Please send your letter to:

Customer Servicing Department,

Level 6, Wisma AIA,

99 Jalan Ampang,

50450 Kuala Lumpur.

You can request to access your personal data by calling our Care Line at 1300 88 1899 or by visiting any of our Customer Centres for assistance.

Yes, you can make a request to AIA to correct or update your personal data. Please click "Policy Servicing" in the FAQ page to find out how.

Yes. Those who can do so are:

• Your parents, guardian or the person who has a parental responsibility over you if you are below the age of 18;
• Persons appointed by the court to manage your affairs; or
• Persons to whom you have authorised in writing to access your personal data.

The implementation of e-Policy / e-Certificate as the preferred choice is part of AIA’s Environmental, Social, and Governance (ESG) efforts to reduce paper usage, provide easier policy / certificate access for AIA customers, enhance security by protecting sensitive information from being lost or mishandled physically.

You can view and download your e-Policy / e-Certificate in AIA+ app, 2 working days after your policy / certificate is activated. Below are the steps to access your e-Policy / e-Certificate:

1. Login to AIA+ app
2. At the homepage, select ‘Plans & Claims’
3. Choose the Individual policy.
4. Click on the arrow icon (top right) at the ‘Policy Details’ page.
5. Scroll down to select ‘Download e-Policy’ and click the PDF icon.

It is highly recommended that you register for an AIA+ account so that you can access your policy details and enjoy other benefits through the app. Many benefits await you when you register for AIA+! Alternatively, if you prefer not to, you can approach your Life Planner to send you the e-Policy / e-Certificate for your safe-keeping.

Yes, you can still request a FREE hardcopy policy / certificate in AIA+ (only for first time hardcopy request), after your policy / certificate is activated. Below are the steps to request for your first hardcopy policy / certificate:

1. Login to AIA+ app
2. At the homepage, select ‘Plans & Claims’
3. Choose the Individual policy.
4. Click on the arrow icon (top right) at the ‘Policy Details’ page.
5. Scroll down and select ‘Request Hard Copy Policy’

Alternatively, you can approach your Life Planner for the first hardcopy request.

It is your AIA Life Planners’ responsibility to collect and deliver / handover the policy / certificate contracts to you. Please contact your Life Planner to arrange for your hardcopy collection.

No. To ensure the security of your policy / certificate contract, your Life Planner will collect the hardcopy policy / certificate from AIA physically and personally deliver / handover the hardcopy directly to you.

Yes. While the first hardcopy request is FREE, the 2^nd or subsequent hardcopy request will be charged RM15 per copy. Please visit to the nearest AIA Customer Centre for the payment and processing of your 2^nd or subsequent hardcopy request.