Membership
AIA Vitality is eligible for customers residing in Malaysia aged 16 and above provided that they are covered under an individual AIA life insurance or takaful plan, or are covered by their AIA employee benefits with an AIA Vitality attachment.
However, being the policy owner of the plan does not automatically qualify an individual to apply for the AIA Vitality membership.
Not yet an AIA life insurance or takaful plan customer? Speak to your AIA Life Planner about becoming a member of AIA Vitality. If you don't have an AIA Life Planner, you can contact us on 1300 88 1899 (for overseas customers call us at 603-2056 1111) or you can send us a request to find you a Life Planner by emailing us at customercare@aiavitality.com.my
Customers can sign up for AIA Vitality with the membership fee of RM10 per month.
- New customers can sign up for AIA Vitality together with the purchase of an AIA life insurance or takaful plan
- Individuals who are covered by an existing AIA life insurance or takaful plan can sign up via online purchase here. NOTE: The first annual membership fee payment of RM120 must be made via credit card upon registration
- Companies can also sign up their employees for a corporate membership via our Corporate Solutions representatives.
The AIA Vitality programme is offered to the individual who is the life insured or person covered under an eligible AIA life insurance or takaful plan, or has enrolled via a corporate membership offered by his/her company or association. Being the policy owner of the plan does not qualify an individual to apply for the AIA Vitality membership.
Any health or medical-related personal information you provide as part of your AIA Vitality membership WILL NOT be provided to the underwriting or claims departments of AIA Bhd. or AIA PUBLIC Takaful Bhd. and therefore will not be used in the making of any future underwriting or claims decisions.
Note: In accordance with your duty of disclosure, in the event of any future application for insurance cover, changes to an existing insurance cover or claims for an insurance policy or takaful plan with AIA, you are still obliged to disclose any relevant health and medical-related personal information.
Device Linking & Syncing
The AIA+ App is only compatible with the apps and devices listed on the Device/App page. Select one from the list and follow the instructions to complete the linking process. If you encounter any issues along the way, please contact us at customercare@aiavitality.com.my.
When prompted during the linking process, kindly grant app permission to the AIA+ App.
Please check the following on your fitness app:
- Ensure that your workout data appears on your fitness app. If it doesn’t, kindly contact the fitness app’s customer service representative for further assistance.
- Ensure that app permission has been granted to the AIA+ App from your fitness device or phone settings.
Additionally, you can also check the following on your AIA+ App:
- Ensure that your selected app is linked on the Device / App page.
- Ensure that your ‘Last Sync Date’ is up to date.
If you are using Apple Health or Samsung Health, please go to the Apple Health or Samsung Health page in AIA+ App and tap on the SYNC button. Ensure that your workout data appears in the Workout Log. If it appears, your fitness app is synced to the AIA+ App.
Members must meet a minimum requirement of steps or workout data for points to be awarded. You can view them here.
If you have met the minimum requirement, please try the steps in Question 2.
AIA Vitality will only award points for genuine workout data which are automatically captured by the fitness apps. Points will not be awarded for workout data which are manually added to the fitness apps.
AIA Vitality Insurance Benefits
As an AIA Vitality member, you are entitled to additional benefits on associated insurance or takaful plans.
The value of the benefit may maintain, increase or decrease depending on your AIA Vitality Status at the end of every membership year.
We have a variety of life insurance and takaful plans that suit your individual needs and are also entitled for the extra insurance benefits. Click here to view the full list of the eligible AIA Vitality insurance and takaful plans.
You can earn AIA Vitality Points by engaging in a number of activities focused on helping you understand the status of your health and how to improve it.
As you take steps to improve your health, you will be awarded AIA Vitality Points. Your points will add up to help you achieve what we call your AIA Vitality Status. The higher your status, the greater your rewards.
