At AIA, we are deeply committed to supporting our customers through life’s exceptional and unforeseen challenges. We understand that circumstances such as long-term physical or mental disabilities, the loss of a main breadwinner, and financial difficulties can significantly impact your daily life.
If you require any assistance or have specific inquiries related to your insurance/Takaful coverage with AIA due to these events or challenges, we are here for you and ready to provide the support you need. Please do not hesitate to reach out to us at:
- 1-300-88-1899 (for AIA Bhd. and AIA General Berhad customers)
- 1-300-88-8922 (for AIA PUBLIC Takaful Bhd. customers)
- 1-800-181-464 (for bancasurrance customers)
- Visit our AIA website to submit your inquiry or feedback through the enquiry form or via AIA+ app
- You can also book a virtual appointment through AIA+ app by following the guide.
There are also public and community services available to support you, depending on your needs as listed below:
MyGOV - The Government of Malaysia's Official Portal provides general guidance on the following matters:
- Family Institution
- Preparation and procedures before marriage, family planning, divorce & ruju', inheritance properties and legal aid service.
- Facilities, welfare and healthcare
- Health services, welfare, facilities and social protection provided to the public.
- Careers and retirement
- Pre-career, managing and developing career and retirement plan.
- Business
- Business planning, starting and operating new business, growing and closure of business.
- Finance and taxation
- Managing personal finance and taxation.
- Managing personal finance and taxation.
As AIA embraces digitalisation, our correspondences to our customers will be provided through the AIA+ app. If you require assistance to navigate through AIA+, please connect with our Careline.
