Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
Offer an active engagement model wherein our customers are aware of:
Understand a customer’s profile adequately to:
Deliver a seamless service wherein our customers are aware of:
Deliver a seamless claims processing and settlement experience wherein our customers are aware of:
|Target Service Levels||Life and Health including Takaful||General insurance|
|Issuance of Policy/Certificate for New and Existing Customer||
|Non-financial related Changes to Policy/Certificate||
|Financial-related Changes to Policy/Certificate||
|Reinstatement of Policy/Certificate||
|Issuance of Renewal Notice for Policy/Certificate with Guaranteed Renewal||
|Issuance of Renewal Notice for Policy/Certificate/Term Rider Eligible for Renewal||
|Cancellation/Surrender of Policy/Certificate with Refund of Premium/Contribution||
|Issuance of Medical/Hospitalisation Card for Individual Policyholders||
A. We set clear timeline for claims settlement process and strive to settle claims within these prescribed timelines and in a transparent manner.