IMPORTANT ANNOUnCEMENTS

AIA has implemented E-Invoicing in compliance with the requirements set forth by the Inland Revenue Board of Malaysia (IRBM), effective 1 August 2024. Learn more.

Effective 1 February 2024, the CS Voluntary Solutions Products’ Referral Emergency Assistance (REA) contact information has been changed to the following:

We would like to inform you that our AIA+ app will be down for system maintenance.

With this commitment in mind, we are excited to introduce our latest service innovation – AIA Virtual Branch, available to all our Life, Takaful and General Insurance customers effective 21 September 2023!

Checking the status of your service request just got easier with the AIA+ app (formerly known as My AIA)!

As part of our ongoing dedication to embrace the digital first culture, we are pleased to announce the implementation of AIA’s first AI Talk Bots, ALEXIS (Conventional) and AISYA (Takaful).

We will be changing the auto debit billing cycle for all AIA Bhd. customers from September 2023 onwards.

Effectively from 1st May 2023, the following loan fees and charges will be revised.

Changes made to policy/takaful certificate to remove certain words or terms that may be deemed to be unfair, ambiguous and lack uncertainty.

In line with the government’s announcement on the Pakej Perlindungan Rakyat dan Pemulihan Ekonomi (Pemulih), AIA Bhd. will be providing financial repayment assistance to our affected loan borrowers by granting a deferment in loan repayments for a period of 6 months effective 1st July 2021 to 31st December 2021. This will be on an OPT IN basis. 

The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated

Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.

If you have yet to deposit cheques that have been issued to you by AIA after a period of one (1) year, we will proceed to transfer the money to the Registrar of Unclaimed Moneys in accordance with the Unclaimed Moneys Act 1965.

In our mission to continue to improve your digital service request experience, we have added more service requests for you to access via a single platform, anytime and anywhere, all at your convenience. Head over to the AIA+ Portal and App to change your payment frequency, update direct credit instruction and reinstate your policy.

Great News! You can now pay your renewal premiums/contributions via JomPay. 

We are pleased to inform you that our Sandakan Customer Centre will relocate and commence operations at Prima Square on Monday, 21 February 2022. 

Please remember to update your new credit or debit card details via AIA+ app so that you can continue paying your premium/contribution via auto billing payment. This is to ensure your coverage remains active.

E-receipt (electronic receipt) is now made available in AIA+ app for payment made at AIA Customer Centres. Once E-receipt is generated, customers will get notification via AIA+ app or email/SMS.