Live a Healthier, Longer and Better Life with the all-new My AIA app

Yes. For individual policies/ certificates, besides policy/certificate owner, insured & covered member can also register for the My AIA App/portal.

Log on to My AIA app. Tap on Policy. Go to Claims History and apply the selection filters where applicable. Alternatively, tap View All to see all your claims history. Meanwhile, if you want to obtain a copy of your claims correspondence letter, click on “Claim Details” on the specific claim record that you are interested in. “View Claims Documents” link will appear in the next pop-up screen.

The record will be updated within 48 hours after a claim is being recorded/processed.

Yes. You can submit claims online for the following claim types

• Medical
• Accident
• Travel PA
• Health Wallet

Yes, you need to verify and update your email address and mobile number if you are logging in for the first time.

This is to ensure that we can send you a One-Time-Password (OTP) for your registration, as well as the latest updates from AIA.

As a principal member, you will need to have an active user account. Right after that, you may assign your e-medical card to your dependant, guardian, and/or spouse where they can enjoy some features of the app.

• Complete the required information.
• Your dependant/guardian will receive an invitation email.
• Click on the link provided in the email and complete the assignment process.

When a dependant is registering on the My AIA app, please use the dependant’s own NRIC number (without hyphen) as the User ID. 

• Please also check if you have keyed in the correct password. If you are unsure,
  • Click Forgot your user ID/password on the Login Page
    OR click here https://www.aia.com.my/en/my-aia/myaia-login.html
  • Key in your Identification Number for verification
  • Select to receive password link via email or SMS.
  • Once you have received the password link, click on the link to reset password and login using the new password.

You can then present your NRIC/Passport when you visit our panel clinics. You may also proceed to pay first and submit the claim reimbursement to AIA afterwards.

Yes, you do. You will need the My AIA app to view your AIA Vitality status and perform other transactions such as claiming your rewards, viewing your challenges progress, etc.

Most of the information now in the My AIA app. 

You may also refer to AIA Vitality Frequently Asked Questions http://www.aia.com.my/en/our-products/aia-vitality/members-only-faq.html

Digital Health is a Telemedicine service provided by DOC2US, you will be able to have a live conversation via chat or video with a healthcare professional regarding medical issue that you are facing through your smartphone.

E-Prescription is a digital prescription of medication which is issued by the healthcare professional that you have consulted online and it is based on the results of your consultation. It is required via Doc2Us and Alpro pharmacy will dispense medication to you.

• If you have an individual medical policy or medical rider with AI, you will be able to access this service. This will also include the persons within the policy.
• If you are a Corporate Solution member, this service is available to you and your dependents provided you have outpatient General Practitioner (GP) benefit.

MC’s are only available to Corporate Solution members, however the issuance of MC’s are subject to the term and conditions of your company.

Try to reinstall the latest version of the My AIA app and login again. 

• Ensure that your phone OS is compatible.
• To enjoy the best experience of our online/digital services, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 11 and above, and Android 8 (API 26) and above.

If the error persists, call our My AIA Careline 1 300 88 1899 for assistance. 

Note: 

1. For Huawei device owners, kindly be informed that My AIA push notifications are currently not available on these following phone models: - Mate 30, Mate Xs, Y7P, Nova 7i, P40 and other Huawei devices that were launched on or after 16, May 2019.  We are currently working to ensure My AIA push notifications are available for these models.
2. If you are logging in the My AIA app through the AIA website, the best browsing experience will be via Google Chrome (87) and above; Edge Chromium (88) and above; Firefox (78.9) and above; and Safari (10.1) and above.

Unfortunately, you can’t. 

However, you may still access and view your individual policies/certificates or AIA Vitality features in the app.

Unfortunately, this is not possible. You can only login to either one of the platforms at any given time.

The My AIA app also detects multi-user logins and it will automatically sign you out from the earlier access through another platform.

Yes. You can disable/enable this function via App Setting > Notifications. 

We strongly encourage you to have push notification enabled so that you can receive important notices and updates from AIA.