Life Protection
Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
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For Individuals
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Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
Avoid unforeseen medical expenses with AIA's medical insurance and takaful plans.
Focus on your recovery and not your financial commitments when you have AIA's critical illness insurance or takaful plans.
Stay protected while you secure your future with AIA's savings and investment plans.
Safeguard yourself from accidents with AIA's personal accident insurance plans.
Finance your dream property and ensure your household contents are well-protected.
Get comprehensive protection for your motor vehicles.
Sign-up for our insurance and takaful plans online for immediate protection.
AIA Vitality is the science-backed wellness programme that works with you and rewards you for the healthy choices you make. Find out more
For almost a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region.
Read MoreWe strive to assist you with any inquiries you might have with a high touch customer service experience.
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{{label}}From managing your AIA insurance and takaful plans to keeping track of your fitness and health with AIA Vitality, enjoy a seamless and personalised health journey on the My AIA app today.
Firstly, you need to have an AIA individual policy/certificate where you are the policy/certificate owner, insured, covered member or payor, have an active employee benefit plan, mortgage account and/or AIA Vitality membership.
Once you have registered an account, you can choose to set biometrics login either by Fingerprint or Face ID or PIN Code for a quicker login.
Please make sure your mobile phone has good network coverage.
If you have forgotten your password:
For other scenarios: -
Please ensure that your mobile phone has an internet connection.
Yes. For individual policies/ certificates, besides policy/certificate owner, insured & covered member can also register for the My AIA App/portal.
Log on to My AIA app. Tap on Policy. Go to Claims History and apply the selection filters where applicable. Alternatively, tap View All to see all your claims history. Meanwhile, if you want to obtain a copy of your claims correspondence letter, click on “Claim Details” on the specific claim record that you are interested in. “View Claims Documents” link will appear in the next pop-up screen.
The record will be updated within 48 hours after a claim is being recorded/processed.
Yes. You can submit claims online for the following claim types
Yes, you need to verify and update your email address and mobile number if you are logging in for the first time.
This is to ensure that we can send you a One-Time-Password (OTP) for your registration, as well as the latest updates from AIA.
As a principal member, you will need to have an active user account. Right after that, you may assign your e-medical card to your dependant, guardian, and/or spouse where they can enjoy some features of the app.
When a dependant is registering on the My AIA app, please use the dependant’s own NRIC number (without hyphen) as the User ID.
You can then present your NRIC/Passport when you visit our panel clinics. You may also proceed to pay first and submit the claim reimbursement to AIA afterwards.
Yes, you do. You will need the My AIA app to view your AIA Vitality status and perform other transactions such as claiming your rewards, viewing your challenges progress, etc.
Most of the information now in the My AIA app.
You may also refer to AIA Vitality Frequently Asked Questions http://www.aia.com.my/en/our-products/aia-vitality/members-only-faq.html
Digital Health is a Telemedicine service provided by DOC2US, you will be able to have a live conversation via chat or video with a healthcare professional regarding medical issue that you are facing through your smartphone.
E-Prescription is a digital prescription of medication which is issued by the healthcare professional that you have consulted online and it is based on the results of your consultation. It is required via Doc2Us and Alpro pharmacy will dispense medication to you.
MC’s are only available to Corporate Solution members, however the issuance of MC’s are subject to the term and conditions of your company.
Try to reinstall the latest version of the My AIA app and login again.
If the error persists, call our My AIA Careline 1 300 88 1899 for assistance.
Note:
Unfortunately, you can’t.
However, you may still access and view your individual policies/certificates or AIA Vitality features in the app.
Unfortunately, this is not possible. You can only login to either one of the platforms at any given time.
The My AIA app also detects multi-user logins and it will automatically sign you out from the earlier access through another platform.
Yes. You can disable/enable this function via App Setting > Notifications.
We strongly encourage you to have push notification enabled so that you can receive important notices and updates from AIA.
For more information, click here to download and view our full list of FAQ and user guide.