To enjoy the best experience of My AIA app, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 11 and above, and Android 8 (API 26) and above.
Having trouble register or download the My AIA app?
Firstly, you need to have an AIA individual policy/certificate where you are the policy/certificate owner, insured, covered member or payor, have an active employee benefit plan, mortgage account and/or AIA Vitality membership.
Log on to My AIA app. Tap on Policy. Go to Claims History and apply the selection filters where applicable. Alternatively, tap View All to see all your claims history. Meanwhile, if you want to obtain a copy of your claims correspondence letter, click on “Claim Details” on the specific claim record that you are interested in. “View Claims Documents” link will appear in the next pop-up screen.
Yes. You can submit claims online for the following claim types
For submission of further requirement that we have asked (pending claim), please go to “Claims History” (refer “Where can I view my claims history”) and click on “Claim Details” of the specific claim record that is “In Progress”. You may view the relevant claims correspondence letter to confirm on the pending items/requirement, thereafter click “Submit Pending Document”. Follow the on-screen instructions to complete your submission.
As a principal member, you will need to have an active user account. Right after that, you may assign your e-medical card to your dependant, guardian, and/or spouse where they can enjoy some features of the app.
Digital Health is a Telemedicine service provided by DOC2US, you will be able to have a live conversation via chat or video with a healthcare professional regarding medical issue that you are facing through your smartphone.
E-Prescription is a digital prescription of medication which is issued by the healthcare professional that you have consulted online and it is based on the results of your consultation. It is required via Doc2Us and Alpro pharmacy will dispense medication to you.
Try to reinstall the latest version of the My AIA app and login again.
Ensure that your phone OS is compatible.
To enjoy the best experience of our online/digital services, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 11 and above, and Android 8 (API 26) and above.
If the error persists, call our My AIA Careline 1 300 88 1899 for assistance.
For Huawei device owners, kindly be informed that My AIA push notifications are currently not available on these following phone models: - Mate 30, Mate Xs, Y7P, Nova 7i, P40 and other Huawei devices that were launched on or after 16, May 2019. We are currently working to ensure My AIA push notifications are available for these models.
If you are logging in the My AIA app through the AIA website, the best browsing experience will be via Google Chrome (87) and above; Edge Chromium (88) and above; Firefox (78.9) and above; and Safari (10.1) and above.