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    • Life Protection

      Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.

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  • My AIA Mobile
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    My AIA

    Live a Healthier, Longer and Better Life with the all-new My AIA app

    From managing your AIA insurance and takaful plans to keeping track of your fitness and health with AIA Vitality, enjoy a seamless and personalised health journey on the My AIA app today.

    • Individual customer
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    DOWNLOAD MY AIA NOW

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    To enjoy the best experience of My AIA app, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 12.4 and above, and Android 8 (API 26) and above.

    Having trouble register or download the My AIA app?

    Contact Us

    HOW TO VIDEOS

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    Frequently Asked Questions

    • Registration & log in
    • Individual customer
    • Corporate members
    • AIA Vitality member
    • Digital Health Telemedicine
    • Others

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    1. How do I register for the My AIA app?

    Firstly, you need to have an AIA individual policy/certificate where you are the policy/certificate owner, insured, covered member or payor, have an active employee benefit plan, mortgage account and/or AIA Vitality membership.

    • Next, proceed to download the My AIA app. 
    • At My AIA welcome page, click Sign Up Here.

    2. How can I access the My AIA app account faster?

    Once you have registered an account, you can choose to set biometrics login either by Fingerprint or Face ID or PIN Code for a quicker login.


    3. What if I still don’t receive my OTP after I sent my request?

    Please make sure your mobile phone has good network coverage.

    • You may re-start your mobile phone to refresh the network.
    • Make sure your mobile phone SMS inbox is not full.
    • Check if there are any applications or settings in your mobile phone that may have filtered your messages.
     
    If you still encounter problems, please contact our My AIA Careline 1 300 88 1899 for assistance. 

    4. I have trouble signing into my existing account, what should I do?

    If you have forgotten your password:

    • Click Forgot your user ID/password on the Login Page or
    • Click here/Visit https://www.aia.com.my/en/my-aia/myaia-login.html
    • Key in your NRIC/Passport Number for verification
    • Select to receive password link via email or SMS
    • Once you receive the password link, click on the link to reset password and login using the new password

    For other scenarios: -

    • Fingerprint – If Fingerprint has been setup & is now locked
      • Enter PIN Code
      • If you don’t have a PIN Code, enter your User ID & Password 
      • Once you have logged in successfully, go to phone settings to unlock & reset your fingerprint
     
    • Face – If Face ID has been setup & is now locked
      • Enter PIN Code 
      • If you don’t have a PIN Code, enter your User ID & Password. 
      • Once you have logged in successfully, go to phone settings to unlock & reset your Face ID
     
    • Pin code - If Pin Code has been setup & is now locked
      • You will be redirected to the login page and asked to use your User ID & Password
      • Once you have logged in successfully, you will be redirected to reset your PIN Code

    5. Why am I not able to log in?

    Please ensure that your mobile phone has an internet connection. 

    • Make sure that you have registered on the My AIA app. 
    • Please check if you have keyed-in the correct ID and Password. 
    • Please exit the app and log in again. You may need to restart your mobile phone. 
    • If you are still not able to log in, please contact our My AIA Careline 1 300 88 1899 for assistance.

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    1. For individual policies/certificates, can I register for the My AIA app user account for my covered members e.g. spouse, kids whom are insured/covered in my medical plan?

    Yes. For individual policies/ certificates, besides policy/certificate owner, insured & covered member can also register for the My AIA App/portal.


    2. Where can I view my claims history?

    Log on to My AIA app. Tap on Policy. Go to Claims History and apply the selection filters where applicable. Alternatively, tap View All to see all your claims history. Meanwhile, if you want to obtain a copy of your claims correspondence letter, click on “Claim Details” on the specific claim record that you are interested in. “View Claims Documents” link will appear in the next pop-up screen.


    3. Why is it that my recent claim does not appear in MY AIA app?

    The record will be updated within 48 hours after a claim is being recorded/processed.


    4. Can I submit my claim online?

    Yes. You can submit claims online for the following claim types

    • Medical
    • Accident
    • Travel PA
    • Health Wallet

    Note:
    For submission of further requirement that we have asked (pending claim), please go to “Claims History” (refer “Where can I view my claims history”) and click on “Claim Details” of the specific claim record that is “In Progress”. You may view the relevant claims correspondence letter to confirm on the pending items/requirement, thereafter click “Submit Pending Document”. Follow the on-screen instructions to complete your submission.

    5. Do I need to verify my information on the My AIA app?

    Yes, you need to verify and update your email address and mobile number if you are logging in for the first time.

    This is to ensure that we can send you a One-Time-Password (OTP) for your registration, as well as the latest updates from AIA.


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    1. Can I register for a user account for my dependant, guardian and/or spouse?

    As a principal member, you will need to have an active user account. Right after that, you may assign your e-medical card to your dependant, guardian, and/or spouse where they can enjoy some features of the app.


    2. How do I grant my dependents access to e- medical cards or assign access to a guardian for a dependant who is a child?
    • Complete the required information.
    • Your dependant/guardian will receive an invitation email.
    • Click on the link provided in the email and complete the assignment process.
     
    When a dependant is registering on the My AIA app, please use the dependant’s own NRIC number (without hyphen) as the User ID.

    3. I have assigned access to my dependant to view his/her information on the My AIA app. However, my dependant is now having difficulty registering on the MY AIA app. The error message is “We can’t find a match for the user ID and password combination you entered. Please try again”. What should I do?

    When a dependant is registering on the My AIA app, please use the dependant’s own NRIC number (without hyphen) as the User ID. 

    • Please also check if you have keyed in the correct password. If you are unsure,
      • Click Forgot your user ID/password on the Login Page
        OR click here https://www.aia.com.my/en/my-aia/myaia-login.html
      • Key in your Identification Number for verification
      • Select to receive password link via email or SMS.
      • Once you have received the password link, click on the link to reset password and login using the new password.
     
    Alternatively, please contact our My AIA Careline 1 300 88 1899 for assistance. 

    4. How do I access my medical card if internet connection is not available?

    You can then present your NRIC/Passport when you visit our panel clinics. You may also proceed to pay first and submit the claim reimbursement to AIA afterwards.


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    1. I am an AIA Vitality member. Do I need this app?

    Yes, you do. You will need the My AIA app to view your AIA Vitality status and perform other transactions such as claiming your rewards, viewing your challenges progress, etc.


    2. Where can I get the information on AIA Vitality?

    Most of the information now in the My AIA app. 

    You may also refer to AIA Vitality Frequently Asked Questions http://www.aia.com.my/en/our-products/aia-vitality/members-only-faq.html


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    1. What is Digital Health Telemedicine?

    Digital Health is a Telemedicine service provided by DOC2US, you will be able to have a live conversation via chat or video with a healthcare professional regarding medical issue that you are facing through your smartphone.


    2. What is E-Prescription?

    E-Prescription is a digital prescription of medication which is issued by the healthcare professional that you have consulted online and it is based on the results of your consultation. It is required via Doc2Us and Alpro pharmacy will dispense medication to you.


    3. Am I eligible to use this Digital Health Telemedicine?
    • If you have an individual medical policy or medical rider with AI, you will be able to access this service. This will also include the persons within the policy.
    • If you are a Corporate Solution member, this service is available to you and your dependents provided you have outpatient General Practitioner (GP) benefit.

    4. Will I be able to get a medical cert (MC) through?

    MC’s are only available to Corporate Solution members, however the issuance of MC’s are subject to the term and conditions of your company.


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    1. My AIA App is unable to open/app is not responding/app is showing an error/it quits unexpectedly. What can I do?

    Try to reinstall the latest version of the My AIA app and login again. 

    • Ensure that your phone OS is compatible.
    • To enjoy the best experience of our online/digital services, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 11 and above, and Android 8 (API 26) and above.

    If the error persists, call our My AIA Careline 1 300 88 1899 for assistance. 

    Note: 

    1. For Huawei device owners, kindly be informed that My AIA push notifications are currently not available on these following phone models: - Mate 30, Mate Xs, Y7P, Nova 7i, P40 and other Huawei devices that were launched on or after 16, May 2019.  We are currently working to ensure My AIA push notifications are available for these models.
    2. If you are logging in the My AIA app through the AIA website, the best browsing experience will be via Google Chrome (87) and above; Edge Chromium (88) and above; Firefox (78.9) and above; and Safari (10.1) and above.

    2. Can I still use this app to access my past employee benefit information if I am no longer under my corporate policy/certificate provided by my previous employer?

    Unfortunately, you can’t. 

    However, you may still access and view your individual policies/certificates or AIA Vitality features in the app.


    3. Can I login to My AIA website and My AIA app at the same time?

    Unfortunately, this is not possible. You can only login to either one of the platforms at any given time.

    The My AIA app also detects multi-user logins and it will automatically sign you out from the earlier access through another platform.


    4. Can I disable/enable the push notification?

    Yes. You can disable/enable this function via App Setting > Notifications. 

    We strongly encourage you to have push notification enabled so that you can receive important notices and updates from AIA.


    For more information, click here to download and view our full list of FAQ and user guide.

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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
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    1-800-88-8733
    What matters
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    ABOUT US
    About AIA Bhd.
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    Help & Support
    Contact Us
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    Important Announcement
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Roadside Assist
    1-800-88-8733
    www.aia.com.my/roadsideAssist

    Copyright © 2023 AIA Group Limited and its subsidiaries. AIA Bhd. 200701032867 (790895-D) AIA PUBLIC Takaful Bhd. 201101007816 (935955-M) AIA General Berhad 201001040438 (924363-W) AIA Pension and Asset Management Sdn. Bhd. 201201027147 (1011637-P) AIA Health Services Sdn. Bhd. 199601016211 (388561-T). All rights reserved.
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