Contact Us

AIA Virtual Appointment

Have your policy enquiries answered virtually, without needing to visit any AIA Customer Centres in person.

Enquiry form

Send us your enquiries or request to speak to a Life Planner.

24-hour Digital Roadside Assistance

Explore a range of roadside repair services below.

Call us

AIA Bhd.

1300-88-1899

Mon - Thu : 8:30am - 5:30pm

Friday : 8.30am – 4.30pm

Guarantee Letter: 24 hrs

AIA Public Takaful Bhd.

1300-88-8922

Mon – Thu: 8.30am – 5.30pm

Friday: 8.30am - 4.30pm

Guarantee Letter: 24 hrs

AIA General Berhad

1300-88-1899

Mon – Thu: 8.30am – 5.30pm

Friday: 8.30am - 4.30pm

Guarantee Letter: 24 hrs

AIA Auto Assist/AIA Roadside Assist

1800-88-8733

Alternate Number: 03-79890352
Operation hours: 24/7

Referral Emergency Assistance (REA) Program

International Medical Assistance (IMA) (when travelling outside of Malaysia for less than 90 consecutive days)

603-2166 5421

Operation Hours: 24/7

AIA Travel PA Plus | International Travel and Medical Assistance

For hospital admissions due to accidental injury while travelling outside Malaysia, please contact our authorized service provider to arrange for cashless hospital admission.

603-2163 4088

Operation Hours: 24/7

AIA HQ Address

Menara AIA, 99 Jalan Ampang, 50450
Kuala Lumpur

P.O. Box 10140,
50704
Kuala Lumpur

Locate us

Find the nearest AIA customer centres and panel healthcare partners.

Stay Informed with AIA - Official WhatsApp Channels

The numbers below are official AIA WhatsApp numbers used to send updates and selected customer communications. Please note that these numbers are not customer service channels and do not support voice calls, policy and claims-related enquiries or other general enquiries.

Broadcast Communications (Replies not supported)

+6016 8521 256 
+6016 4267 291 
+6012 6708 076 
+6015 9220 4224

For Cross & Direct Marketing

+6011-1238 2161

This is a two-way communication channel and applies only to selected direct marketing campaigns.

Frequently asked questions (FAQs)

Have a question? You may find your answer here.