We are thrilled to share some exciting news with you!
As part of our ongoing dedication to embrace the digital first culture, we are pleased to announce the implementation of AIA’s first AI Talk Bots, ALEXIS (Conventional) and AISYA (Takaful). Piloting the use of AI Talk Bots for Pre-Lapse policies, selected customers will receive a telephone call from ALEXIS or AISYA that their policy is due for premium payment and will also receive an SMS after the call. This revolutionizes the way we serve our customer and enhance customer experience. With AI handling payment reminders, customers will receive prompt, consistent, and timely voice notifications, contributing to an improved overall customer experience. ALEXIS and AISYA’s caller ID is 03-5037 8555. Get excited for an elevated digital experience coming your way! At AIA we deliver exceptional service and foster success for our customers.