EXPERIENCE OUR NEWEST SERVICE INNOVATION – AIA VIRTUAL BRANCH 

At AIA, we have been working hard to enhance the overall experience of all our customers. We strive to give them the choice of deciding how, when and where they may connect with us, because we understand that as consumer, they value speed, efficiency and convenience when interacting with AIA.

With this commitment in mind, we are excited to introduce our latest service innovation – AIA Virtual Branch, available to all our Life, Takaful and General Insurance customers effective 21 September 2023!

How does it work?

AIA Virtual Branch is a fantastic alternative as you can now schedule a virtual appointment to connect with our Executives. You no longer need to visit any AIA branches physically.

During the scheduled appointment which will take place via an online meeting, you will be able to see and speak to the assigned Executive who will gladly attend to your insurance policy and/or takaful certificate enquiries. It is as good as being served by our branch executive in person, except that this is so much more convenient, hassle-free and helps you save valuable time!

Making a virtual appointment is easy

Go to the AIA+ app (formerly known as My AIA), tap on “MORE” at the menu panel and select “Virtual Appointment”.

You can…

• Book an appointment anytime, anywhere!
• Book an appointment 5 days in advance, or at least 15 mins before the available slot.

If you are not an AIA+ app user yet, please register / download the app here.

More ways to connect with AIA

In addition to the new Virtual Branch service, you also have access to your AIA Life Planner who is mobile and well equipped with the right digital tools to serve you at your convenience.

There are numerous other channels available as well to give you a seamless service experience, details of which are as below:

As we continue to enhance and expand our digital servicing channels to make it easier and more convenient for you to interact with us, we have taken the opportunity to review and streamline our existing Customer Centre network. Please refer to our Customer Centre locator for the latest list.

If you have more questions or need help on matters other than above, please contact us. We will be happy and ready to assist. Thank you.