Dear Valued Customers,
In line with our continuous effort to serve you better, we will be enhancing our auto debit services from the existing Autopay method to a new platform called Direct Debit (“Enhancement Exercise”).
Please be advised that the Enhancement Exercise includes changing of our customers’ existing Autopay registration to Direct Debit. This Enhancement Exercise involves AIA Bhd., AIA PUBLIC Takaful Bhd, AIA General Berhad and AIA Health Services Sdn Bhd.
Rest assured that your payment instruction(s) and its debiting account(s) remain the same. Kindly take note that authorisation for debit card deductions would be done directly to the account linked to the debit card. You will receive a notification from your bank upon successful enhancement.
Please contact us should you decide not to proceed with the Enhancement Exercise latest by 20/11/2019 whereby the Enhancement Exercise will be performed automatically thereafter.
For further information, please visit www.aia.com.my, contact AIA Careline at 1300-88-1899 (AIA Bhd. & AIA General Berhad) or 1300-88-8922 (AIA PUBLIC Takaful Bhd.).
Thank you for your continuous support.