Rest assured, keeping track of your online payments is easy! We will always send you an acknowledgement via push notifications on the My AIA app or SMS, and soon the electronic receipt feature will be made available on My AIA.
We understand that some of our customers may have a personal payment arrangement with their Life Planner, whereby the Life Planner pays the premium / contribution on their behalf. While this may be a long-standing arrangement between the customer and their Life Planner, we would like to highlight that this practice is highly discouraged. On this note, we wish to inform you that starting 1 October 2021, we will no longer be accepting payments from Life Planners who pay premiums / contributions on behalf of their customers.
We appreciate your attention to this matter and encourage you to explore the various methods above for a more convenient and secure payment process. If you need any further assistance in switching your payment options, please visit the nearest AIA Customer Centre. The list of AIA Customer Centres are available here. You can also call us at:
Thank you for your continuous support to AIA and we look forward to being of service to you.