Life Protection
Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
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{{label}}Dear Customers,
As part of our ongoing dedication to embrace the digital first culture and on-going review to streamline and optimise our Customer Centre network to better serve all AIA customers, we will be consolidating some of our Customer Centres/branches.
You can find AIA Customer Centres nearest to you via AIA Panel Locator and select AIA Customer Centres. For your convenience, please find below the updated list of AIA Customer Centres/branches nationwide:
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We understand that as customer, you value speed, efficiency and convenience – which is why we have been working hard to enhance your overall experience by giving you the choice of deciding how, when and where you can connect with us.
One of these options is our customer mobile application AIA+ (formerly known as My AIA). We have enriched AIA+ to empower you with greater flexibility in managing your insurance/Takaful plans. Whether it is making payments, submitting service requests, inquiring about your policy/certificate details, updating your personal information, or accessing letters and statements, AIA+ ensures that you can self-serve simple, routine transactions and requests effortlessly without the need to visit our Customer Centres/branches. If you are not an AIA+ user yet, please download the AIA+ https://www.aia.com.my/en/aia-app.html. and register your account today.
You can also connect seamlessly with us via Virtual Branch service. This is our latest innovation through AIA+ with just 2 clicks away which is designed to connect you with our dedicated executives virtually anywhere by just making an appointment at your availability. To make your appointment, log in to AIA+, click on “MORE”, select Virtual Appointment and ready to be served! Please refer here to learn more on Virtual Branch.
We also provide numerous channels to continuously give you a seamless service experience.
No. |
Servicing Type |
Channel |
1. |
Payment |
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2. |
Policy Servicing |
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3. |
Claims |
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If you have more questions or need help on matters other than above, please contact us or get in touch with your AIA Life Planner. We will be happy and ready to assist.