AIA Vitality Campaigns

AIA Vitality

FAQ: Device Linking and Physical Activity Points


Stay active and be rewarded! Link your compatible app or device to the AIA+ app to begin earning points for your physical activity. If you’re facing some issues on linking your device or earning points, check out this FAQ below:

FAQ: Device Linking and Physical Activity Points

Make sure that you’re linking a compatible app or device. When prompted during the linking process, kindly grant app permission to the AIA+ app. 

Try the following steps:

  • Ensure that your workout data appears on your fitness app. If it doesn’t, kindly contact the fitness app’s customer service representative for further assistance. 
  • Ensure that app permission has been granted to the AIA+ app from your fitness device or phone settings. 
  • Ensure that your selected app is linked on the Device / App page on the AIA+ app
  • If you are using Apple Health or Samsung Health, go to the Apple Health or Samsung Health page in AIA+ app and tap on the ‘SYNC’ button. 
  • Ensure that your workout data appears in the Workout Tracker. If it appears, your fitness app is synced to the AIA+ app.

Members must meet a minimum requirement of steps or workout data for points to be awarded. View them here.

If you have met the minimum requirement, please try the steps in the previous question.

AIA Vitality will only award points based on data from one device (either your smartphone or watch, whichever meets the workout requirement or qualifies for higher number of points). 

Stay Active & Be Rewarded!

If you encounter further issues, please contact us at

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