AIA Vitality Member FAQ

As an AIA Vitality member, you are entitled to additional benefits on associated insurance or takaful plans.

The value of the benefit may maintain, increase or decrease depending on your AIA Vitality Status at the end of every membership year.

We have a variety of life insurance and takaful plans that suit your individual needs and are also entitled for the extra insurance benefits. Click here to view the full list of the eligible AIA Vitality insurance and takaful plans.

The AIA Vitality Status is a measure of your effort to make healthier choices and will determine the level of selected rewards. Depending on the AIA Vitality Status you achieve at the end of each membership year, the level of your Insurance Benefit for the subsequent policy year may either maintain, increase or decrease.

You are encouraged to achieve Gold or Platinum Status every year in order to maintain or increase your Insurance Benefit level. 

Yes, there are multiple reasons you could lose your AIA Vitality Insurance Benefit:

• If you terminate your AIA Vitality membership
• If you terminate your life insurance / takaful plan
• If you reduce your basic sum assured to an amount below the minimum criteria
• If you consistently stay at Bronze or Silver Status, the level of your Insurance Benefit may reduce to zero over time. Please refer to your policy document, endorsement or product brochure for more details on respective extra insurance benefits.

No, you can maintain your insurance/takaful plan(s) even if you are no longer an AIA Vitality member. However, the insurance plan(s) will no longer be entitled to all the additional AIA Vitality insurance benefits (ie. Cash Bonus, Health Rewards, Wealth Booster etc) after the termination of your AIA Vitality membership.

You can earn AIA Vitality Points by engaging in a number of activities focused on helping you understand the status of your health and how to improve it: 

• Assessments – these are points earned from completing your Online Assessments, Health Checks, Advanced Screening, Vaccinations, Nutrition Consultation, Dental Assessment, and Fitness Assessment. 
• Challenges – these are points earned from completing any of the broad-based challenges and recommended personalised challenges based on your health profile
• Eat Well – these are points earned when you purchase fresh fruits and vegetables from our HealthyFood™ partner
• Exercise – these are points earned from tracking your physical activities via compatible fitness devices/applications, gym visits to Fitness First (for members with the AIA Vitality Fitness First benefit), and participating in Organised Fitness Events.
• Sleep Well – these are points earned for having at least 7 hours of sleep each night. 

Only one physical activity will be awarded with AIA Vitality Points per day. The activity that earns the highest points will be captured.

Please note that there is a limit of 15,000 points in each membership year for all physical activities, which includes: workout sessions at Fitness First, participation in official organised fitness events, and physical activities tracked with fitness tracking devices or apps.

Your points will be reflected in your AIA Vitality Points Statement within 48 hours.

Under ‘Claim Points’ select ‘Official Fitness Event (OFE)’, then fill up the details of your event such as your bib number, results and other relevant information If you are unable to find a specific fitness event, please email us at customercare@aiavitality.com.my. We may include the event subject to our assessment.

AIA Vitality awards points when you track your physical activities using a fitness tracking device / mobile fitness application that is able to send your workout data (eg; steps, heart rate, speed, calories burned) to AIA Vitality. 

You will need to wear fitness tracker from either Fitbit, Garmin, Samsung or Apple (which has sleep tracking capabilities) to sleep. 

AIA Vitality Points will be awarded for tracking sleep for one device per day. AIA Vitality will allocate points based on the device that tracked the longest sleep within a 24 hour period (from 12 noon to 12 noon the following day)

Please note that there is a limit of 2,000 points in each membership year for sleep.

Your points will be reflected in your AIA Vitality Points Statement within 48 hours.

You may refer to your Points Statement page to check your earned points. Please note that the time taken to update points varies for the different activities.

If your AIA Vitality Points are not reflected on your statement after 14 days, please email us at customercare@aiavitality.com.my or call us at 1300 88 1899 (for overseas customers call us at 603-2056 1111).

If you notice your AIA Vitality Points are not accurately reflected, please email us at customercare@aiavitality.com.my or call us at 1300 88 1899 (for overseas customers call us at 603-2056 1111) within 45 days from the date of the activity.

Please note that we may need you to provide us with further details or supporting documentation.

AIA Vitality Points and benefits are non-transferable.

As you take steps to improve your health, you will be awarded with AIA Vitality Points. Your points will add up to help you achieve what we call your AIA Vitality Status.

At the beginning of every membership year, your status will start at Bronze. For every effort you make towards living a healthy lifestyle (eg; complete health checks/advance screenings, exercise, quit smoking etc.), you will earn AIA Vitality Points, and your AIA Vitality Status will gradually improve from Bronze, to Silver, then Gold and ultimately Platinum! The higher your status, the greater your rewards. 

The AIA Vitality Status you achieve at the end of each membership year will be carried over to the next membership year, and your benefits and discounts will be based on this status.

Your points in the new membership year will however reset to zero and you have to undertake activities to start earning points again. The reset will take place on an annual basis.

For example: Jane achieves Gold status in her first year and can instantly enjoy the rewards and benefits as a Gold member. Jane’s Gold status will be carried over to the second year and she may continue to enjoy the rewards and benefits of a Gold member throughout the second year. Jane’s AIA Vitality Points however will be reset to zero in the beginning of the second year. In order to maintain her Gold membership through to the third year, Jane will need to continue with her healthy activities and accumulate enough AIA Vitality Points. If Jane fails to accumulate enough points, her AIA Vitality Status in the third year will be set according to the points she earned in the second year.

The AIA Vitality programme is managed independently in each country, so any AIA Vitality Points earned in other countries are non-transferable.

Your AIA Vitality membership is only applicable in Malaysia and not usable in other countries that also offer the programme.

No. Any points earned above the Weekly Target of 250 points will not be counted towards the following week.

Points to achieve the Weekly Target must be earned within the week starting from Monday 00:00 to Sunday 23:59.

No, the Weekly Target of 250 points must be earned in 2 consecutive weeks.

Yes, you can continue to earn your Weekly Challenge Rewards if you achieve your Weekly Target, 2 weeks in a row.

Recommended challenges are based on your health risks, which are determined by your responses in the About You Assessment, Exercise Assessment and your results from your AIA Vitality Health Check (VHC).

The number of AIA Vitality Points each member can earn from their personal health goals is dependent on each individual’s risk profile. If you have a higher health risk, you may be able to earn more points from achieving your personal health challenges.

AIA Vitality recommended challenges are based on whether your measurements are considered to be at risk for your demographic group. The challenges that are recommended to you are based on your most significant risks. We may recommend more challenges if you are at risk in more than one area.

The challenges recommended are based on whether your measurements are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, AIA Vitality will recommend a challenge for you to lose weight. Please refer to your doctor for guidance on your ideal weight, if you have any concerns.

No, as the challenges are assigned to you by the programme based on your health risk profile, which is derived from the answers to your AIA Vitality Health Review questions, and other verifiable sources.

Challenges are tracked using verified results which you submit to us directly, or which our partners submit to us on your behalf and with your consent. Examples include the AIA Vitality Health Check results submitted via our health partners, BP Healthcare or Guardian, and workout data submitted through partner fitness devices.

Weight results must be submitted through the AIA Vitality Health Check, AIA Vitality Fitness Assessment, or AIA Vitality Nutrition Assessment with a nutritionist/dietitian. Only weight measurements from a verified source will count toward completing a weight loss challenge.

Unless there has been a change to your health profile since the challenge was initially recommended and accepted, you should be able to select the challenge again if you did not achieve it by the expiration date.

We would recommend that you contact the fitness device or fitness application’s support service directly to acquire assistance.

Please refer to the MyAIA Vitality page to check if your Fitness Device has synced to Vitality.

1. Go to the MyAIA app and select Vitality
2. Select 'DEVICE / APP' from Vitality home page
3. Check if the 'last synced date' for your fitness device is up to date

If the problem still persists (last synced date is not updated), please contact us at 1300 88 1899 (for overseas customers call us at 603-2056 1111 or email us at customercare@aiavitality.com.my.

Our AI-powered Food Tracker will rate your food, to give you an insight on how healthy your eating habits are.

Just snap a photo of your food while using the Food Tracker, or select one from your own phone gallery

Yes, you may view your food scores based on submission(s) within the past 30 days. These could be found from your Food Gallery.

The average score is calculated by averaging the total of your food scores within the past 30 days.

Select the photo from Food Gallery, then tap on the option button below the photo to “Feedback on food score”.