AIA Vitality is eligible for customers residing in Malaysia aged 16 and above provided that they are covered under an individual AIA life insurance or takaful plan or are covered by their AIA employee benefits with an AIA Vitality attachment.
However, being the policy owner of the plan does not automatically qualify an individual to apply for the AIA Vitality membership.
Not yet an AIA life insurance or takaful plan customer? Speak to your AIA Life Planner about becoming a member of AIA Vitality. If you don't have an AIA Life Planner, you can contact us on 1300 88 1899 (for overseas customers call us at 603-2056 1111) or you can send us a request to find you a Life Planner by emailing us at email@example.com
To renew your AIA Vitality membership, you simply need to ensure payment for your membership fee is made prior to the due date.
If you do not wish to continue with your AIA Vitality membership, you may choose to stop paying your membership fee and your membership will expire accordingly.
Please remember that the expiry of your AIA Vitality membership will mean losing access to all AIA Vitality rewards and benefits, including the AIA Vitality extra insurance benefits.
If your membership fee is overdue by more than 45 days, your membership will automatically be terminated.
If an overdue membership fee is paid within the 45 days, you will be able to maintain your existing AIA Vitality Points and Status. However, if payment is made more than 45 days from the due date, your AIA Vitality Status will revert to Bronze and AIA Vitality Points will reset to zero (0).
Your AIA Vitality membership will remain valid as long as you are insured under another AIA life insurance or takaful plan. If you are not insured under any other such plan(s), your AIA Vitality membership will be terminated at the end of your AIA Vitality membership year.
The AIA Vitality programme is offered to the individual who is the life insured or person covered under an eligible AIA life insurance or takaful plan, or has enrolled via a corporate membership offered by his/her company or association. Being the policy owner of the plan does not qualify an individual to apply for the AIA Vitality membership.
Any health or medical-related personal information you provide as part of your AIA Vitality membership WILL NOT be provided to the underwriting or claims departments of AIA Bhd. or AIA PUBLIC Takaful Bhd. and therefore will not be used in the making of any future underwriting or claims decisions.
NOTE: In accordance with your duty of disclosure, in the event of any future application for insurance cover, changes to an existing insurance cover or claims for an insurance policy or takaful plan with AIA, you are still obliged to disclose any relevant health and medical-related personal information.
We have a variety of life insurance and takaful plans that suit your individual needs and are also entitled for the extra insurance benefits. Click here to view the full list of the eligible AIA Vitality insurance and takaful plans.
The AIA Vitality Status is a measure of your effort to make healthier choices and will determine the level of selected rewards. Depending on the AIA Vitality Status you achieve at the end of each membership year, the level of your Insurance Benefit for the subsequent policy year may either maintain, increase or decrease.
You are encouraged to achieve Gold or Platinum Status every year in order to maintain or increase your Insurance Benefit level.
Yes, there are multiple reasons you could lose your AIA Vitality Insurance Benefit:
If you terminate your AIA Vitality membership
If you terminate your life insurance / takaful plan
If you reduce your basic sum assured to an amount below the minimum criteria
If you consistently stay at Bronze or Silver Status, the level of your Insurance Benefit may reduce to zero over time. Please refer to your policy document, endorsement or product brochure for more details on respective extra insurance benefits.
No, you can maintain your insurance/takaful plan(s) even if you are no longer an AIA Vitality member. However, the insurance plan(s) will no longer be entitled to all the additional AIA Vitality insurance benefits (ie. Cash Bonus, Health Rewards, Wealth Booster etc) after the termination of your AIA Vitality membership.
You can earn AIA Vitality Points by engaging in a number of activities focused on helping you understand the status of your health and how to improve it:
Assessments – these are points earned from completing your Online Assessments, Health Checks, Advanced Screening, Vaccinations, Nutrition Consultation, Dental Assessment, and Fitness Assessment.
Challenges – these are points earned from completing any of the broad-based challenges and recommended personalised challenges based on your health profile
Eat Well – these are points earned when you purchase fresh fruits and vegetables from our HealthyFood™ partner
Exercise – these are points earned from tracking your physical activities via compatible fitness devices/applications, gym visits to Fitness First (for members with the AIA Vitality Fitness First benefit), and participating in Organised Fitness Events.
Sleep Well – these are points earned for having at least 7 hours of sleep each night.
Only one physical activity will be awarded with AIA Vitality Points per day. The activity that earns the highest points will be captured.
Please note that there is a limit of 15,000 points in each membership year for all physical activities, which includes: workout sessions at Fitness First, participation in official organised fitness events, and physical activities tracked with fitness tracking devices or apps.
Your points will be reflected in your AIA Vitality Points Statement within 48 hours.
Under ‘Claim Points’ select ‘Official Fitness Event (OFE)’, then fill up the details of your event such as your bib number, results and other relevant information If you are unable to find a specific fitness event, please email us at firstname.lastname@example.org. We may include the event subject to our assessment.
AIA Vitality awards points when you track your physical activities using a fitness tracking device / mobile fitness application that is able to send your workout data (eg; steps, heart rate, speed, calories burned) to AIA Vitality.
You will need to wear fitness tracker from either Fitbit, Garmin, Samsung or Apple (which has sleep tracking capabilities) to sleep.
AIA Vitality Points will be awarded for tracking sleep for one device per day. AIA Vitality will allocate points based on the device that tracked the longest sleep within a 24 hour period (from 12 noon to 12 noon the following day)
Please note that there is a limit of 2,000 points in each membership year for sleep.
Your points will be reflected in your AIA Vitality Points Statement within 48 hours.
If you notice your AIA Vitality Points are not accurately reflected, please email us at email@example.com or call us at 1300 88 1899 (for overseas customers call us at 603-2056 1111) within 45 days from the date of the activity.
Please note that we may need you to provide us with further details or supporting documentation.
As you take steps to improve your health, you will be awarded with AIA Vitality Points. Your points will add up to help you achieve what we call your AIA Vitality Status.
At the beginning of every membership year, your status will start at Bronze. For every effort you make towards living a healthy lifestyle (eg; complete health checks/advance screenings, exercise, quit smoking etc.), you will earn AIA Vitality Points, and your AIA Vitality Status will gradually improve from Bronze, to Silver, then Gold and ultimately Platinum! The higher your status, the greater your rewards.
The AIA Vitality Status you achieve at the end of each membership year will be carried over to the next membership year, and your benefits and discounts will be based on this status.
Your points in the new membership year will however reset to zero and you have to undertake activities to start earning points again. The reset will take place on an annual basis.
For example: Jane achieves Gold status in her first year and can instantly enjoy the rewards and benefits as a Gold member. Jane’s Gold status will be carried over to the second year and she may continue to enjoy the rewards and benefits of a Gold member throughout the second year. Jane’s AIA Vitality Points however will be reset to zero in the beginning of the second year. In order to maintain her Gold membership through to the third year, Jane will need to continue with her healthy activities and accumulate enough AIA Vitality Points. If Jane fails to accumulate enough points, her AIA Vitality Status in the third year will be set according to the points she earned in the second year.
Your AIA Vitality Age is a measure of how healthy you are relative to your real age. It is calculated using your responses to the AIA Vitality Health Review online assessment, as well as your results from the AIA Vitality Health Check, AIA Vitality Nutrition Assessment and AIA Vitality Fitness Assessment. Your AIA Vitality Age may be higher or lower than your actual age, depending on whether your lifestyle is having a positive or negative effect on your overall health.
If you are pregnant, you can still complete the About You Assessment and AIA Vitality Health Check (VHC) to earn AIA Vitality Points. However, certain parts of the programme will not apply to you. For example, you will not receive a goal to reduce your weight while you are pregnant. Also, your AIA Vitality Age may not be accurate as the underlying calculations do not take pregnancy into account.
The AIA Vitality Express Health Check is a quick assessment that measures 3 components: BMI and waist circumference, Blood Pressure and Blood Glucose and takes under 20 minutes to complete. You can complete this at selected Guardian outlets at RM3.00 and earn up to 4,500 AIA Vitality Points each membership year. Book your appointment with Guardian to complete this.
On the other hand, you can opt for the AIA Vitality Health Check available at BP Healthcare at up to 50% off and awards you up to 6,000 AIA Vitality Points each membership year. It is a more comprehensive test and measures 4 components: BMI and waist circumference, Blood Pressure, Total Cholesterol, and Blood Glucose. Book your appointment with BP Healthcare to complete this.
To get your Nutrition Assessment report, you will need to first complete the online Nutrition Assessment.
Upon completing the online assessment, you can view your results in the Health Report at your Health Profile. The nutritionist at BP Healthcare will go through your results with you during your consultation.
Recommended challenges are based on your health risks, which are determined by your responses in the About You Assessment, Exercise Assessment and your results from your AIA Vitality Health Check (VHC).
The number of AIA Vitality Points each member can earn from their personal health goals is dependent on each individual’s risk profile. If you have a higher health risk, you may be able to earn more points from achieving your personal health challenges.
AIA Vitality recommended challenges are based on whether your measurements are considered to be at risk for your demographic group. The challenges that are recommended to you are based on your most significant risks. We may recommend more challenges if you are at risk in more than one area.
The challenges recommended are based on whether your measurements are considered to be at risk for your demographic group. So, if your weight is considered to be a risk to your health, AIA Vitality will recommend a challenge for you to lose weight. Please refer to your doctor for guidance on your ideal weight, if you have any concerns.
No, as the challenges are assigned to you by the programme based on your health risk profile, which is derived from the answers to your AIA Vitality Health Review questions, and other verifiable sources.
Challenges are tracked using verified results which you submit to us directly, or which our partners submit to us on your behalf and with your consent. Examples include the AIA Vitality Health Check results submitted via our health partners, BP Healthcare or Guardian, and workout data submitted through partner fitness devices.
Weight results must be submitted through the AIA Vitality Health Check, AIA Vitality Fitness Assessment, or AIA Vitality Nutrition Assessment with a nutritionist/dietitian. Only weight measurements from a verified source will count toward completing a weight loss challenge.
Unless there has been a change to your health profile since the challenge was initially recommended and accepted, you should be able to select the challenge again if you did not achieve it by the expiration date.