Auto-Debit

We only allow the policy/certificate holder's own credit/debit card or individuals with the following relationships:

• Spouse
• Children / Grandchildren
• Parent / Grandparent
• Siblings
• Siblings of Parent
• Legal Guardian
• Employer/ Employee

Yes, local or international Visa or Mastercard credit/debit cards is acceptable. 

You may also enroll your credit/debit card via My AIA. Click on “Service Request” and select “Change Payment Method”. To view step by step guide, click here.

Reminder: Please ensure your cards are valid and are 

• within expiry dates
• credit/purchase limits are sufficient 
• for recurring deduction via debit card, please opt in to allow card-not-present (CNP) transactions for the first time if you have not enabled this setting. Otherwise, the transaction cannot be performed by your bank.

You can update new card details at any time via My AIA. Click on “Service Request” and select “Change Payment Method”. 

Please update your new credit or debit card details via My AIA. Click on “Service Request” and select “Change Payment Method” to ensure your coverage remains active.

For FPX direct debit from your savings/current bank account, kindly download and complete the Direct Debit Authorisation Form which can be retrieved here and submit the original and completed form to any AIA Customer Centres nearest to you. Please ensure your signature, name and NRIC match with your bank account opening information kept by your bank to avoid enrolment rejection. 

Bank verification and processing time will take approximately 60 days. Kindly continue paying your premiums/contributions online via My AIA while waiting for the FPX auto-deduction approval. 

You will receive an approval or rejection letter for your application of the Auto/Direct Debit Facility. 

Yes, you can enroll the same card for multiple policies/certificates via auto debit enrolment in My AIA. For direct debit deduction, one Direct Debit Authorisation Form is required for one policy/certificate.

No. You will be required to complete a new Direct Debit Authorisation Form 

You need to notify us in writing at least one month before the next premium/contribution due date for us to cancel the service.  

An SMS will be sent to you upon unsuccessful premium/contribution deduction for the first attempt and a subsequent attempt will be made. A rejection letter will be sent to you when there is NO further attempts to bill your card/ account. 

To ensure continuous coverage of your insurance policy/takaful certificate, you are highly advised to regularly check your credit/debit card expiry date and ensure debit/credit card purchase limits or funds in your bank account are sufficient for premium/ contribution deduction.

Please contact your issuing bank for more information on the unsuccessful transaction.