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      Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.

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  • Auto-Debit

    • Visa/ Master Card
    • Direct Debit (FPX CASA)
    • FAQ

    Visa/ Master Card

    Simple, secured and convenient. Your premium is automatically deducted from your selected credit/debit cards. Local or International Visa or Master debit/credit cards are accepted.

    Life insurance policy premiums

    General insurance policy premiums

    Takaful certificate contributions

    AIA Vitality membership fees


    Auto Debit Step 1

    STEP 1

    Login to My AIA

    Note: You may use either a Visa or Master debit card issued in Malaysia or any other foreign country for the auto debit enrolment via My AIA.

    Kindly contact your card issuing bank to allow recurring payments under your debit card before applying for the auto debit enrolment via My AIA.


    STEP 2

    Click “Service Request”


    Auto Debit Step 3

    STEP 3

    Select Policy/Certificate to proceed and click "Next"


    Auto Debit Step 4

    STEP 4

    Select “Change Payment Method” and click "Next"


    Auto Debit Step 5

    STEP 5

    Click "Next" to update / provide your personal details and click "Verify"

    Note: Customers are required to upload a copy of NRIC if:

    1. Customers make changes to their personal details such as name, NRIC/Passport number, nationality, gender and date of birth.
    2. Customers have not submitted a copy of their NRIC.

    Auto Debit Step 6

    STEP 6

    Select “New Direct Debit (Credit/Debit Card)” and click "Next"


    Auto Debit Step 7

    STEP 7

    Click “Leave” to be directed to Bank Enrollment page


    Auto Debit Step 8

    STEP 8

    Fill in your card details to proceed


    Auto Debit Step 9

    STEP 9

    Key in One Time Password (OTP) for Card verification and click “Submit”


    STEP 10

    Verify your details and click “Next”

    Prior to step 10, customers are required to upload a copy of NRIC (front and back) by clicking “Upload” to attach file and proceed to click “Approve” to submit.


    Auto Debit Step 11

    STEP 11

    Enter the OTP code sent to your registered mobile number for transaction submission and click “Next”


    Auto Debit Step 12

    STEP 12

    Transaction is completed

    Note: Email and SMS will be sent to the customer once the transaction is submitted and upon successful or unsuccessful enrollment of auto debit.

    Direct Debit (FPX CASA)

    Auto deduction from your Savings or Current Account. Applicable to all account holders of the Bank listed in Direct Debit Authorisation (DDA) Form.

    Life insurance policy premiums

    General insurance policy premiums

    Takaful certificate contributions

    AIA Vitality membership fees


    FPX Step 1

    STEP 1

    Download the Direct Debit Authorisation (DDA) Form

    Go to forms library, click on "Requests" and select the relevant direct debit form based on the entity as below:

    AIA Bhd.

    AIA BHD Direct Debit Authorization Form

    AIA Vitality Direct Debit Authorization Form

    AIA General Berhad

    AIA General Berhad Direct Debit Authorization Form

    AIA PUBLIC Takaful Bhd.

    FPX Direct Debit Authorization Form


    FPX Step 2

    STEP 2

    Complete and sign the DDA form

    Only original forms will be accepted for processing


    FPX Step 3

    STEP 3

    Submit the completed DDA form to any AIA Customer Centres

    Locate the nearest AIA Customer Centre, here.

     

    Note: Your bank may take 2-4 weeks to process this transaction and perform deduction from your savings/current bank account.

    FAQ

    + Expand All
    - Collapse All

    1. Whose credit/debit card can I use to pay for my premium/contribution?

    We only allow the policy/certificate holder's own credit/debit card or individuals with the following relationships:

    • Spouse
    • Children / Grandchildren
    • Parent / Grandparent
    • Siblings
    • Siblings of Parent
    • Legal Guardian
    • Employer/ Employee

    2. Can I use my credit/debit card for recurrence of premium/contribution deduction?

    Yes, local or international Visa or Mastercard credit/debit cards is acceptable. 

    You may also enroll your credit/debit card via My AIA. Click on “Service Request” and select “Change Payment Method”. To view step by step guide, click here.

    Reminder: Please ensure your cards are valid and are 

    • within expiry dates
    • credit/purchase limits are sufficient 
    • for recurring deduction via debit card, please opt in to allow card-not-present (CNP) transactions for the first time if you have not enabled this setting. Otherwise, the transaction cannot be performed by your bank.

    3. What if I want to change the recurring payment to another credit/debit card?

    You can update new card details at any time via My AIA. Click on “Service Request” and select “Change Payment Method”. 


    4. What should I do if my credit/debit card is expiring soon?

    Please update your new credit or debit card details via My AIA. Click on “Service Request” and select “Change Payment Method” to ensure your coverage remains active.


    5. How do I apply for the Direct Debit facility?

    For FPX direct debit from your savings/current bank account, kindly download and complete the Direct Debit Authorisation Form which can be retrieved here and submit the original and completed form to any AIA Customer Centres nearest to you. Please ensure your signature, name and NRIC match with your bank account opening information kept by your bank to avoid enrolment rejection. 

    Bank verification and processing time will take approximately 60 days. Kindly continue paying your premiums/contributions online via My AIA while waiting for the FPX auto-deduction approval. 


    6. How do I know the status of my Auto/ Direct Debit facility application?

    You will receive an approval or rejection letter for your application of the Auto/Direct Debit Facility. 


    7. Can one Auto/Direct Debit application apply for a few policies/certificates?

    Yes, you can enroll the same card for multiple policies/certificates via auto debit enrolment in My AIA. For direct debit deduction, one Direct Debit Authorisation Form is required for one policy/certificate.


    8. Can I notify AIA in writing if I wish to change my bank account number?

    No. You will be required to complete a new Direct Debit Authorisation Form 


    9. How do I cancel my Direct Debit services?

    You need to notify us in writing at least one month before the next premium/contribution due date for us to cancel the service.  


    10. What should I do if my recurring premium/contribution deduction is unsuccessful?

    An SMS will be sent to you upon unsuccessful premium/contribution deduction for the first attempt and a subsequent attempt will be made. A rejection letter will be sent to you when there is NO further attempts to bill your card/ account. 

    To ensure continuous coverage of your insurance policy/takaful certificate, you are highly advised to regularly check your credit/debit card expiry date and ensure debit/credit card purchase limits or funds in your bank account are sufficient for premium/ contribution deduction.


    11. What should I do if I would like to know the reason(s) of unsuccessful premium/ contribution deduction?

    Please contact your issuing bank for more information on the unsuccessful transaction.


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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
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    1300-88-8922
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    1300-88-1899
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    1300-22-7771
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    1-800-88-8733
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    Help & Support
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Roadside Assist
    1-800-88-8733
    www.aia.com.my/roadsideAssist

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