Update Your Personal Details by September 2026

Simply follow the phone prompts to verify your identity before you are connected to our customer service representative. The steps are:

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 1 for customer.
3. Select your enquiry type.
4. If you are using a passport to verify your identity, press the * key.
5. You will then be connected to a customer service representative who will assist you further.

Follow the phone prompts to:

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 2 for AIA policy holder, or option 3 for Takaful certificate holder
3. Select your enquiry type.
4. If you are using a passport to verify your identity, press the * key.
5. You will then be connected to a customer service representative who will assist you further.

Malaysian

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 1 for customer.
3. Select your enquiry type.
4. Enter your NRIC using the phone keypad, followed by the # key.
5. An OTP will be sent to your mobile number. Enter the 6-digit code using your phone keypad.
6. You will then be connected to a customer service representative who will assist you

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 2 AIA policy holder, or option 3 for Takaful certificate holder
3. Select your enquiry type.
4. Enter your NRIC using the phone keypad, followed by the # key.
5. An OTP will be sent to your mobile number. Enter the 6-digit code using your phone keypad.
6. You will then be connected to a customer service representative who will assist you

Foreigners

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 1 for customer.
3. Select your enquiry type.
4. If you are using a passport to verify your identity, press the * key.
5. You will then be connected to a customer service representative who will assist you.

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 2 for AIA policy holder, or option 3 for Takaful certificate holder
3. Select your enquiry type.
4. If you are using a passport to verify your identity, press the * key.
5. You will then be connected to a customer service representative who will assist you.

Malaysian

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 1 for customer.
3. Select your enquiry type.
4. Enter your NRIC using the phone keypad, followed by the # key.
5. An OTP will be sent to your mobile number. Enter the 6-digit code using your phone keypad.
6. You will then be connected to a customer service representative who will assist you

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 2 AIA policy holder, or option 3 for Takaful certificate holder
3. Select your enquiry type.
4. Enter your NRIC using the phone keypad, followed by the # key.
5. An OTP will be sent to your mobile number. Enter the 6-digit code using your phone keypad.
6. You will then be connected to a customer service representative who will assist you

Foreigners

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 1 for customer.
3. Select your enquiry type.
4. If you are using a passport to verify your identity, press the * key.
5. You will then be connected to a customer service representative who will assist you.

1. Select your preferred language (English or Bahasa Melayu).
2. Select option 2 for AIA policy holder, or option 3 for Takaful certificate holder
3. Select your enquiry type.
4. If you are using a passport to verify your identity, press the * key.
5. You will then be connected to a customer service representative who will assist you.