Firstly, you need to have an AIA individual policy/certificate where you are the policy/certificate owner, insured, covered member or payor, have an active employee benefit plan, mortgage account and/or AIA Vitality membership.

• Next, proceed to download the AIA+ app. 

• At AIA+ welcome page, click Sign Up Here.

Please make sure your mobile phone has good network coverage.

• You may re-start your mobile phone to refresh the network.
• Make sure your mobile phone SMS inbox is not full.
• Check if there are any applications or settings in your mobile phone that may have filtered your messages.

If you still encounter problems, please contact our AIA+ Careline 1300 88 1899 for assistance.

If you have forgotten your password:

• Click Forgot your user ID/password on the Login Page OR click here.
• Key in your NRIC/Passport Number for verification
• Select to receive password link via email or SMS
• Once you receive the password link, click on the link to reset password and login using the new password

For other scenarios: -

• Fingerprint – If Fingerprint has been setup & is now locked
• Enter PIN Code
• If you don’t have a PIN Code, enter your User ID & Password 
• Once you have logged in successfully, go to phone settings to unlock & reset your fingerprint

• Face – If Face ID has been setup & is now locked
• Enter PIN Code 
• If you don’t have a PIN Code, enter your User ID & Password. 
• Once you have logged in successfully, go to phone settings to unlock & reset your Face ID

• Pin code - If Pin Code has been setup & is now locked
• You will be redirected to the login page and asked to use your User ID & Password
• Once you have logged in successfully, you will be redirected to reset your PIN Code