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Individual

How to submit individual eClaims

How-to Guide

View your policy details/benefits/riders, Health Wallet & Health Rewards – Policy Owner

How-to Guide

View your policy details/benefits/riders – Insured

How-to Guide

View your policy info – Covered Member

How-to Guide

View your policy info – Payor

How-to Guide

How to access your eMedical Cards?

How-to Guide

View transaction history

How-to Guide

View your General Insurance (Vehicle) Policy details/benefits/riders

How-to Guide

View your General Insurance (Property) Policy details/benefits

How-to Guide

View your General Insurance Policy Claim Guidelines

How-to Guide

Frequently Asked Questions

Yes. For individual policies/ certificates, besides policy/certificate owner, insured & covered member can also register for the AIA+ App/portal.

Log on to AIA+ app. Tap on Policy. Go to Claims History and apply the selection filters where applicable. Alternatively, tap View All to see all your claims history. Meanwhile, if you want to obtain a copy of your claims correspondence letter, click on “Claim Details” on the specific claim record that you are interested in. “View Claims Documents” link will appear in the next pop-up screen.

The record will be updated within 48 hours after a claim is being recorded/processed.

Having trouble on downloading or using the AIA+ App?