Life Protection
Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
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Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
Avoid unforeseen medical expenses with AIA's medical insurance and takaful plans.
Focus on your recovery and not your financial commitments when you have AIA's critical illness insurance or takaful plans.
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{{label}}Supporting our customers and the communities around us as we all come together to overcome the COVID-19 pandemic remains our utmost priority in AIA. It is all part of our purpose to help fellow Malaysians live Healthier, Longer, Better Lives.
For your convenience, we have listed the various initiatives we have put in place and all latest updates below.
Stay safe, stay healthy!
AIA Customer Centres nationwide remain open as per normal operating hours (Monday - Friday, 8.30 am – 4.30pm).
We also continue to be available to assist you via online and phone channels which we encourage you to use for your health and safety during this time. Please contact our Careline or login to the My AIA app or customer portal for payment and policy enquiries.
HOW TO GUIDES
The issuance of the Guarantee Letter for COVID-19 shall continue for medically necessary hospital admission for eligible individual medical policies /certificates.
We’ve got you covered for pandemic related diseases through our latest medical and critical illness plans.
Medical Plans:
Critical Illness Plans:
Terms and conditions apply.
Planning for a holiday overseas? Get covered by AIA today with the Free Overseas Travel Shield! Get up to RM 3,000 for overseas quarantine due to COVID-19 diagnosis OR cancellation of your overseas travel plans. Please refer to the FAQ or talk to your Life Planner for more details. Stay safe.
The impacts of the COVID-19 pandemic have been far reaching. Through various initiatives under our corporate social responsibility programme, we are humbled to be able to do our part to help those in need and stand in solidarity with all healthcare frontliners who have been serving our country tirelessly and unselfishly since the beginning of this global public health crisis.
You can either reach out to our Digital Health partner's Covid Advisory team. Click here.
or you can also connect to Sunway’s Telemedicine Command Centre
HOSPITAL |
HOTLINE NUMBER |
CENTRAL |
|
KPJ AMPANG PUTERI |
03 - 4270 7060 |
KPJ DAMANSARA |
03 - 7718 1000 |
KPJ TAWAKKAL KL |
03 - 4026 7777 |
KPJ SELANGOR |
03 - 5543 1111 ext 6061 |
KPJ KLANG |
03 - 3377 7999 |
KPJ KAJANG |
03 - 8769 2911 |
KPJ SENTOSA KL |
03 - 4043 7166 |
KPJ RAWANG |
03 - 6099 8999 |
KPJ SEREMBAN |
06 - 768 6000 |
AVISENA SPECIALIST HOSPITAL |
03 - 5515 1888 |
COLUMBIA ASIA HOSPITAL- CHERAS |
03 - 9086 9999 |
COLUMBIA ASIA HOSPITAL - BUKIT RIMAU |
03 - 5125 9999 |
COLUMBIA ASIA HOSPITAL - PUCHONG |
03 - 8064 8688 |
COLUMBIA ASIA HOSPITAL SEREMBAN |
06 - 603 3988 |
COLUMBIA ASIA HOSPITAL - SETAPAK |
03 - 4145 9999 |
PANTAI HOSPITAL CHERAS |
03 - 9145 2888 |
SUNGAI LONG SPECIALIST HOSPITAL |
012 - 318 5995 |
SUBANG JAYA MEDICAL CENTRE |
03 - 5639 1212 |
COLUMBIA ASIA HOSPITAL KLANG |
03 - 3346 7999 |
SRI KOTA MEDICAL CENTRE |
03 - 3375 7734 |
THOMSON HOSPITAL KOTA DAMANSARA |
03 - 6287 1388 |
COLUMBIA ASIA HOSPITAL - PJ |
03 - 8064 8688 |
SUNWAY MEDICAL CENTRE SDN BHD |
03-7491 1051 / 019-388 3281 |
PANTAI HOSPITAL KUALA LUMPUR |
012-2157501 |
GLENEAGLES KUALA LUMPUR |
03 - 4257 1300 |
PRINCE COURT MEDICAL CENTRE |
03 - 2160 0999 |
PANTAI HOSPITAL AMPANG |
1 300 88 2829 |
SOUTHERN |
|
KPJ JOHOR |
07 - 225 3000 |
KPJ PUTERI |
07 - 225 3222 |
KPJ PASIR GUDANG |
07 - 257 3999 |
KPJ BANDAR MAHARANI |
06 - 956 4500 |
KPJ BATU PAHAT |
07 - 459 1000 |
PANTAI HOSPITAL AYER KEROH |
06 - 231 9999 |
MAHKOTA MEDICAL CENTRE |
06 - 285 2999 |
KEMPAS MEDICAL CENTRE |
07 - 236 8999 |
COLUMBIA ASIA HOSPITAL ISKANDAR PUTERI |
07 - 233 9999 |
COLUMBIA ASIA TEBRAU JOHOR |
07 - 272 9999 |
ORIENTAL MELAKA STRAITS MEDICAL CENTRE |
06 - 315 8888 |
KPJ BANDAR DATO' ONN |
07 - 301 1000 |
EAST COAST |
|
KPJ PAHANG |
09 - 511 2692 |
KUANTAN MEDICAL CENTRE SDN BHD |
09 - 590 2828 |
KPJ PERDANA |
09 - 745 8000 |
NORTHERN REGION |
|
KPJ IPOH |
05 - 240 8777 |
KPJ PENANG |
04 - 548 6688 |
KPJ TAIPING |
05 - 807 1049 |
KEDAH MEDICAL CENTRE |
04 - 730 8878 |
PANTAI HOSPITAL PENANG |
04 - 643 3888 |
PANTAI HOSPITAL IPOH |
05 - 540 5630 |
ISLAND HOSPITAL SDN BHD |
04 - 238 3388 |
HOPITAL LAM WAH EE |
04 - 652 8888 |
BAGAN SPECIALIST CENTRE |
04 - 371 0099 |
SABAH / SARAWAK |
|
GLENEAGLES HOSPITAL KOTA KINABALU |
088 - 518 888 |
PATIENT CATEGORY |
AVERAGE COST PER DAY (RM) |
Category 1 |
RM800 - RM1600 |
Category 2 |
RM2000 - RM2700 |
Category 3 |
RM3000 - RM5000 |
Category 4 |
RM5000 - RM7500 |
Category 5 |
RM7500 - RM10000 |
*This is an estimate value and costs may vary depending on severity of each individual on a case by case basis.
Operator |
HOTLINE NUMBER |
KUALA LUMPUR |
|
GLOBAL DOCTORS CENTRE EMS SERVICE |
03 6203 0999 |
MAHA MAS MEDIC SERVICES |
03 4044 9099, 019 274 9099 |
MALAYSIAN RED CRESCENT MRC - PERSATUAN BULAN SABIT MERAH MALAYSIA |
03 4257 8122 |
RAYAMARS AMBULANCE SERVICE |
03 4295 3030 |
ST. JOHN AMBULANCE OF MALAYSIA - SJAM |
03 9285 1576 |
EMS SERVICES AMBULANCE |
017-248 9912 |
TIME AMBULANCE SERVICES |
012-202 4911 |
FIRST AMBULANCE SERVICES |
1300 88 1919, 03 7785 1911, 03 7785 1919 |
FAST MEDICARE AMBULANCE SERVICES |
011-5633 2130 |
LIFESAVER AMBULANCE |
012-516 9262 |
GPM AMBULANCE |
012-377 4991 |
EMTLIFE AMBULANCE SERVICES |
011-5351 8339 |
ELITE EMERGENCY MANAGEMENT SERVICES (ELITE AMBULANS) |
018-266 4995 |
PARAMEDIC AMBULANCE EMS SERVICES |
011-1222 0008 |
EMERGENCY MEDICAL RES PONSE (EMR) |
019-371 4050 |
SELANGOR |
|
REGAL AMBULANCE SERVICE - BANGSAR |
012-791 1965 |
REGAL AMBULANCE SERVICE - AMPANG |
03-7960 1911 |
NJ RESQ AMBULANCE SERVICES |
016-202 8305 |
BLINK MEDIC AMBULANCE SERVICES |
018-206 3121 |
ERA AMBULANCE SERVICES |
011-5665 6911 |
PUTERI MALAYSIA AMBULANCE 2000 (EAST ASIA) |
03-7877 8899 |
MMR AMBULANCE |
011-2660 6026 |
JOHOR |
|
NORTHERN TRANSMEDI SERVICES - 24HRS AMBULANCE PROVIDER |
04 537 1822 / 013 430 4009 |
ST. JOHN AMBULANCE MALAYSIA AREA OF JOHOR BAHRU HEADQUARTER |
013-705 6504 |
AMBULANCE JOHOR |
010-769 9907 |
MEDEX AMBULANCES JOHOR |
018-399 9044 |
ALPHA AMBULANCE JOHOR |
019-999 5800 |
AMBULANCE JOHOR MEDIKNIGHTS |
019-717 9697 |
FIRST AMBULANCE JOHOR |
1-300-88-1919 |
PROSPECT AMBULANCE SERVICES |
012-280 0260 |
MALAYSIAN RED CRESCENT SOCIETY (CJB) |
07-223 8354 |
AMAN TRANSMEDIK SERVICE - AMBULANCE SERVICE FOR JB, MUAR & MALACCA |
07 224 9000 (Hotline), 07 221 9919 |
MALAYSIAN RED CRESCENT MRC |
07-237 1544 |
PENANG |
|
ALPHA AMBULANCES (ST JOHN) |
016-772 5742 |
ST JOHN AMBULANS MALAYSIA PULAU PINANG |
04-828 5972 |
EMAS PENANG - EMERGENCY MEDICAL ASSISTANCE SERVICE (ST. JOHN AMBULANCE) |
04 646 9934, 013 408 0993 |
PERSATUAN BULAN SABIT MERAH |
04-827 5678 |
SSD EMERGENCY AMBULANCE SERVICE |
013-503 3200 |
MEDILIFE AMBULANCE SERVICES- GROUND.AIR.SEA AMBULANCE |
04-646 3999 |
EMS PENANG FIRST RESPONDER AMBULANCE SERVICES |
010-404 2434 |
PREMIER AMBULANCE SERVICES |
016-417 2007 |
1 AMBULANCE SERVICE |
04-537 1822 |
SUNGAI ARA COMMUNITY AMBULANCE |
011-1051 0991 |
KC AMBULANCE SERVICE |
010-520 5375 |
MR BERTAM AMBULANCE |
019-415 1224 |
MALAYSIAN RED CRESCENT SOCIETY NORTH SEBERANG PERAI DISTRICT | 04-333 0999 |
MALAYSIAN RED CRESCENT SOCIETY, CENTRAL SEBERANG PERAI DISTRICT | 04-539 8077 |
MALAYSIAN RED CRESCENT SOCIETY, SOUTH SEBERANG PERAI DISTRICT | 010-372 2272 |
KEDAH |
|
SP AMBULANCE SERVICE |
012-561 1036 |
ST. JOHN AMBULANS MALAYSIA NEGERI KEDAH | 017-590 8387 |
ST. JOHN AMBULANS KAWASAN KEDAH TENGAH | 016-468 7258 |
CAKRA AMBULANCE (PRIVATE AMBULANCE) |
019-480 3042 |
MALAYSIAN RED CRESCENT MRC |
04-720 9980 |
ST. JOHN AMBULANCE MALAYSIA, SUNGAI PETANI | 016-468 7258 |
ST JOHN AMBULANCE GURUN OFFICE |
012-679 7331 |
PUSAT OPERASI BULAN SABIT MERAH MALAYSIA KUBANG PASU (PERKHIDMATAN AMBULANS) | 012-778 9577 |
AMBULANCE PANTAI HOSPITAL LAGUNA MERBOK | 04-442 1111 |
MELAKA |
|
ST. JOHN AMBULANCE OF MALAYSIA, MELAKA STATE HQ | 012-202 8911 |
LIFECARE AID SERVICES |
019-799 9837 |
MALAYSIAN RED CRESCENT (BSMM) - MELAKA BRANCH | 06-281 7376 |
NEGERI SEMBILAN |
|
ST JOHN AMBULANCE MALAYSIA NEGERI SEMBILAN (SJAM NS) | 03-9285 1576 (Hotline) |
MRZ SEREMBAN AMBULANCE SERVICES |
012-332 9504 |
NILAI LIFECARE |
013-666 7051 |
KELANTAN |
|
RED AMBULANCE SERVICES |
019-984 3999 |
PROLIFE MEDIC AMBULANCE SERVICES |
019-952 6288 |
IBU PEJABAT NEGERI BULAN SABIT MERAH MALAYSIA NEGERI KELANTAN | 09-743 5504 |
ST. JOHN AMBULANS MALAYSIA NEGERI KELANTAN KAWASAN KELANTAN BARAT (PASIR MAS/BARAT) | 011-5763 6898 |
ST.JOHN AMBULANS MALAYSIA KAWASAN KELANTAN UTARA (KOTA BHARU) | 019-932 7091 |
MUBARAK AMBULANS SERVICES SWASTA |
013-914 7710 |
PAHANG |
|
A & E MEDICAL AMBULANCE SERVICE |
019-990 3814 |
ST JOHN AMBULANCE MALAYSIA PAHANG |
09-568 3058 |
TIME AMBULANCE |
019-225 7458 |
MALAYSIAN RED CRESCENT SOCIETY PAHANG STATE | 09-516 5243 |
PERLIS |
|
MALAYSIAN RED CRESCENT MRC |
04-977 9477 |
IBUPEJABAT ST. JOHN AMBULANS MALAYSIA, NEGERI PERLIS | 017-540 8911 |
KANGAR HOSPITAL |
04-973 8000 |
TERRENGANU |
|
AMBULANS SWASTA TERENGGANU |
013-940 9579 |
PERKHIDMATAN AMBULANS BULAN SABIT MERAH TERENGGANU | 011-2055 2577 |
PERKHIDMATAN AMBULAN SWASTA |
011-2698 5089 |
HMS PROMEDIC KUALA TERENGGANU |
013-940 9579 |
HOME MEDICAL SERVICE |
012-985 7667 |
ZAR AMBULANCE SERVICES |
018-233 6038 |
LABUAN |
|
MALAYSIAN RED CRESCENT, W.P. LABUAN BRANCH | 014-679 1799 |
PUTRAJAYA / CYBERJAYA | |
QUEEN ASIA AMBULANCE |
013-551 1135 |
PERAK |
|
MM AMBULANCE SERVICES |
017-554 2647 |
B & K AMBULANCE SERVICES |
05-546 1999 |
ST. JOHN AMBULANS MALAYSIA, KAWASAN SELATAN, PERAK | 010-566 9911 |
IPOH AMBULANCES |
05-546 1999 |
MK AMBULANCE SERVICE |
017-579 7673 |
MALAYSIAN RED CRESCENT MRC |
05-546 6159 |
SILVER AMBULANCE SERVICE |
05-242 4199 |
SABAH |
|
BORNEO PATIENT TRANSFER SERVICES |
016-817 2178 |
MUTUAL PATIENTS TRANSFER SERVICES |
012-648 2627 |
ST JOHN AMBULANCE MALAYSIA, SABAH STATE HEADQUARTERS |
088-252 991 |
PEMSS SABAH - PARAMEDIC AMBULANCE | 012-245 5545 |
KOTA KINABALU LIONS AMBULANCE SERVICE SOCIETY | 088-215 699 |
BULAN SABIT MERAH BANDARAYA KOTA KINABALU | 088-232 718 |
SARAWAK |
|
ST. JOHN AMBULANCE SARAWAK HEADQUARTERS | 082-240 907 |
MALAYSIA RED CRESCENT SOCIETY SIBU DISTRICT HEADQUARTERS | 084-337 066 |
Disclaimer: The information is not intended to replace medical advice; instead, all information, content, and materials available on this site are for general informational purposes only. This site contains links to other third-party websites for easier references.
You may also login to the MY AIA portal for premium/contribution payment as well as to access your policy/certificate details.
Alternatively, contact your AIA Life Planners or Bank Financial Executives for further assistance.