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  • COVID-19 SUPPORT AND INITIATIVES

    Supporting our customers and the communities around us as we all come together to overcome the COVID-19 pandemic remains our utmost priority in AIA. It is all part of our purpose to help fellow Malaysians live Healthier, Longer, Better Lives.

    For your convenience, we have listed the various initiatives we have put in place and all latest updates below.

    Stay safe, stay healthy!

    • CUSTOMER CENTRE OPERATION UPDATES
    • COVID-19 COVER AND BENEFITS
    • AIA AND THE COMMUNITY
    • COVID-19 HELP SUPPORT GUIDE

     

    AIA Customer Centres nationwide remain open as per normal operating hours (Monday - Friday, 8.30 am – 4.30pm).

    All necessary precautionary measures, including social distancing and mandatory wearing of face mask are practised at our Customer Centres to safeguard everyone’s health and safety.

    We also continue to be available to assist you via online and phone channels which we encourage you to use for your health and safety during this time. Please contact our Careline or login to the My AIA app or customer portal for payment and policy enquiries.

    HOW TO GUIDES

    REGISTER FOR MY AIA

    A step-by-step guide on how to create a My AIA account

    TRANSACTION SUBMISSIONS

    Learn how to submit your transaction forms to us via email for processing

    Feedback and questions

    If you need to get in touch with us, fill up this form and we'll get back to you

    My AIA Portal

    Learn how to perform various transactions via our customer portal

    ONLINE PAYMENT

    How to make one-off premium/contribution and Vitality membership payments

    Hospital Income Cover

    CONTINUATION OF GUARANTEE LETTER FACILITY FOR COVID-19 HOSPITAL ADMISSION


    The issuance of the Guarantee Letter for COVID-19 shall continue for medically necessary hospital admission for eligible individual medical policies /certificates.

    Free COVID Cover

    COVID-19 MEDICAL AND CI COVER


    We’ve got you covered for pandemic related diseases through our latest medical and critical illness plans.

    Medical Plans:

    1.  A-Plus Health
    2.  A-Plus Total Health
    3.  A-Plus Health Booster
    4.  A-Life MedRegular
    5.  A-Life Medik Famili
    6.  A-Plus Health Guard (Corporate Solutions – Individual Voluntary Scheme)
    7.  AHM / AHM-i (Corporate Solutions – Individual Voluntary Scheme)

     

    Critical Illness Plans:

    1.  A-Life Beyond Critical Care
    2.  A-Plus Beyond Critical Shield

    Terms and conditions apply.

     

    Covid-19_Diagnosis

    Free Overseas Travel Shield


    Planning for a holiday overseas? Get covered by AIA today with the Free Overseas Travel Shield! Get up to RM 3,000 for overseas quarantine due to COVID-19 diagnosis OR cancellation of your overseas travel plans. Please refer to the FAQ or talk to your Life Planner for more details. Stay safe.

    AIA Cares

    PAYING TRIBUTE TO COVID-19 HEALTHCARE FRONTLINERS AND SUPPORTING THOSE IN NEED


    The impacts of the COVID-19 pandemic have been far reaching. Through various initiatives under our corporate social responsibility programme, we are humbled to be able to do our part to help those in need and stand in solidarity with all healthcare frontliners who have been serving our country tirelessly and unselfishly since the beginning of this global public health crisis.

    Covid-19 Help Support Guide

    + Expand All
    - Collapse All

    1. I need to talk to someone urgently, who can I reach out to?

    You can either reach out to our Digital Health partner's Covid Advisory team. Click here.

    or you can also connect to Sunway’s Telemedicine Command Centre   

     
    24 hour hotline:
    +603 74911115 
    (COVID -19 related only)
     
    WhatsApp:
    +6019 2608419 
    (mainly for COVID-19 enquiry purposes)
     
    Email:
    sunmedtcc@sunway.com.my
     

    2. I need to go to a nearby private hospital, which hospital can I visit or can I make an enquiry?

    HOSPITAL


     HOTLINE NUMBER

     
     CENTRAL

     

     KPJ AMPANG PUTERI

     03 - 4270 7060

     KPJ DAMANSARA

     03 - 7718 1000

     KPJ TAWAKKAL KL

     03 - 4026 7777

     KPJ SELANGOR

     03 - 5543 1111 ext 6061

     KPJ KLANG

     03 - 3377 7999

     KPJ KAJANG

     03 - 8769 2911

     KPJ SENTOSA KL

     03 - 4043 7166

     KPJ RAWANG

     03 - 6099 8999

     KPJ SEREMBAN

     06 - 768 6000

     AVISENA SPECIALIST HOSPITAL

     03 - 5515 1888

     COLUMBIA ASIA HOSPITAL- CHERAS

     03 - 9086 9999

     COLUMBIA ASIA HOSPITAL - BUKIT RIMAU

     03 - 5125 9999

     COLUMBIA ASIA HOSPITAL - PUCHONG

     03 - 8064 8688

     COLUMBIA ASIA HOSPITAL SEREMBAN

     06 - 603 3988

     COLUMBIA ASIA HOSPITAL - SETAPAK

     03 - 4145 9999

     PANTAI HOSPITAL CHERAS

     03 - 9145 2888

     SUNGAI LONG SPECIALIST HOSPITAL

     012 - 318 5995 

     SUBANG JAYA MEDICAL CENTRE

     03 - 5639 1212

     COLUMBIA ASIA HOSPITAL KLANG

     03 - 3346 7999

     SRI KOTA MEDICAL CENTRE

     03 - 3375 7734

     THOMSON HOSPITAL KOTA DAMANSARA

     03 - 6287 1388

     COLUMBIA ASIA HOSPITAL - PJ

     03 - 8064 8688

     SUNWAY MEDICAL CENTRE SDN BHD

     03-7491 1051 / 019-388 3281

     PANTAI HOSPITAL KUALA LUMPUR

     012-2157501

     GLENEAGLES KUALA LUMPUR

     03 - 4257 1300

     PRINCE COURT MEDICAL CENTRE

     03 - 2160 0999

     PANTAI HOSPITAL AMPANG

     1 300 88 2829

     SOUTHERN 

     

     KPJ JOHOR

     07 - 225 3000

     KPJ PUTERI

     07 - 225 3222

     KPJ PASIR GUDANG

     07 - 257 3999

     KPJ BANDAR MAHARANI

     06 - 956 4500

     KPJ BATU PAHAT

     07 - 459 1000

     PANTAI HOSPITAL AYER KEROH

     06 - 231 9999

     MAHKOTA MEDICAL CENTRE

     06 - 285 2999

     KEMPAS MEDICAL CENTRE

     07 - 236 8999

     COLUMBIA ASIA HOSPITAL ISKANDAR PUTERI

     07 - 233 9999

     COLUMBIA ASIA TEBRAU JOHOR

     07 - 272 9999

     ORIENTAL MELAKA STRAITS MEDICAL CENTRE

     06 - 315 8888

     KPJ BANDAR DATO' ONN

     07 - 301 1000

     EAST COAST

     

     KPJ PAHANG

     09 - 511 2692

     KUANTAN MEDICAL CENTRE SDN BHD

     09 - 590 2828

     KPJ PERDANA

     09 - 745 8000

     NORTHERN REGION

     

     KPJ IPOH

     05 - 240 8777

     KPJ PENANG

     04 - 548 6688

     KPJ TAIPING

     05 - 807 1049

     KEDAH MEDICAL CENTRE

     04 - 730 8878

     PANTAI HOSPITAL PENANG

     04 - 643 3888

     PANTAI HOSPITAL IPOH

     05 - 540 5630

     ISLAND HOSPITAL SDN BHD

     04 - 238 3388

     HOPITAL LAM WAH EE

     04 - 652 8888
     BAGAN SPECIALIST CENTRE

     04 - 371 0099

     SABAH /  SARAWAK

     

     GLENEAGLES HOSPITAL KOTA KINABALU

     088 - 518 888

     

     PATIENT CATEGORY

     AVERAGE COST PER DAY (RM)

     Category 1

     RM800 - RM1600

     Category 2

     RM2000 - RM2700

     Category 3

     RM3000 - RM5000

     Category 4

     RM5000 - RM7500

     Category 5

     RM7500 - RM10000

     

    *This is an estimate value and costs may vary depending on severity of each individual on a case by case basis.


    3. I need an ambulance to take me to the hospital, who can I call?
     

     

    Operator

    HOTLINE NUMBER


     KUALA LUMPUR

     

     GLOBAL DOCTORS CENTRE EMS SERVICE

     03 6203 0999

     MAHA MAS MEDIC SERVICES

     03 4044 9099, 019 274 9099

     MALAYSIAN RED CRESCENT MRC - PERSATUAN BULAN SABIT MERAH MALAYSIA

     03 4257 8122

     RAYAMARS AMBULANCE SERVICE

     03 4295 3030

     ST. JOHN AMBULANCE OF MALAYSIA - SJAM

     03 9285 1576

     EMS SERVICES AMBULANCE

     017-248 9912

     TIME AMBULANCE SERVICES

     012-202 4911

     FIRST AMBULANCE SERVICES

     1300 88 1919, 03 7785 1911, 03 7785 1919

     FAST MEDICARE AMBULANCE SERVICES

     011-5633 2130

     LIFESAVER AMBULANCE

     012-516 9262

     GPM AMBULANCE

     012-377 4991

     EMTLIFE AMBULANCE SERVICES

     011-5351 8339

     ELITE EMERGENCY MANAGEMENT SERVICES (ELITE AMBULANS)

     018-266 4995

     PARAMEDIC AMBULANCE EMS SERVICES

     011-1222 0008

     EMERGENCY MEDICAL RES
    PONSE (EMR)

     019-371 4050

     SELANGOR

     

     REGAL AMBULANCE SERVICE - BANGSAR

     012-791 1965

     REGAL AMBULANCE SERVICE - AMPANG

     03-7960 1911

     NJ RESQ AMBULANCE SERVICES

     016-202 8305

     BLINK MEDIC AMBULANCE SERVICES

     018-206 3121

     ERA AMBULANCE SERVICES

     011-5665 6911

     PUTERI MALAYSIA AMBULANCE 2000 (EAST ASIA)

     03-7877 8899

     MMR AMBULANCE

     011-2660 6026

     JOHOR

     

     NORTHERN TRANSMEDI SERVICES - 24HRS AMBULANCE PROVIDER

     04 537 1822 / 013 430 4009

     ST. JOHN AMBULANCE MALAYSIA AREA OF JOHOR BAHRU HEADQUARTER

     013-705 6504

     AMBULANCE JOHOR

     010-769 9907

     MEDEX AMBULANCES JOHOR

     018-399 9044

     ALPHA AMBULANCE JOHOR

     019-999 5800

     AMBULANCE JOHOR MEDIKNIGHTS

     019-717 9697

     FIRST AMBULANCE JOHOR

     1-300-88-1919

     PROSPECT AMBULANCE SERVICES

     012-280 0260

     MALAYSIAN RED CRESCENT SOCIETY (CJB)

     07-223 8354

     AMAN TRANSMEDIK SERVICE - AMBULANCE SERVICE FOR JB, MUAR & MALACCA

     07 224 9000 (Hotline), 07 221 9919
     
     MALAYSIAN RED CRESCENT MRC

     07-237 1544

     PENANG 

     

     ALPHA AMBULANCES (ST JOHN)

     016-772 5742

     ST JOHN AMBULANS MALAYSIA PULAU PINANG

     04-828 5972

     EMAS PENANG - EMERGENCY MEDICAL ASSISTANCE SERVICE (ST. JOHN AMBULANCE)

     04 646 9934, 013 408 0993

     PERSATUAN BULAN SABIT MERAH

     04-827 5678

     SSD EMERGENCY AMBULANCE SERVICE

     013-503 3200

     MEDILIFE AMBULANCE SERVICES- GROUND.AIR.SEA AMBULANCE

     04-646 3999

     EMS PENANG FIRST RESPONDER AMBULANCE SERVICES

     010-404 2434

     PREMIER AMBULANCE SERVICES

     016-417 2007

     1 AMBULANCE SERVICE

     04-537 1822

     SUNGAI ARA COMMUNITY AMBULANCE

     011-1051 0991

     KC AMBULANCE SERVICE

     010-520 5375

     MR BERTAM AMBULANCE

     019-415 1224
     MALAYSIAN RED CRESCENT SOCIETY NORTH SEBERANG PERAI DISTRICT   04-333 0999
     MALAYSIAN RED CRESCENT SOCIETY, CENTRAL SEBERANG PERAI DISTRICT  04-539 8077
     MALAYSIAN RED CRESCENT SOCIETY, SOUTH SEBERANG PERAI DISTRICT  010-372 2272

     KEDAH 

     

     SP AMBULANCE SERVICE

     012-561 1036
     ST. JOHN AMBULANS MALAYSIA NEGERI KEDAH  017-590 8387
     ST. JOHN AMBULANS KAWASAN KEDAH TENGAH  016-468 7258

     CAKRA AMBULANCE (PRIVATE AMBULANCE)

     019-480 3042

     MALAYSIAN RED CRESCENT MRC

     04-720 9980
     ST. JOHN AMBULANCE MALAYSIA, SUNGAI PETANI  016-468 7258

     ST JOHN AMBULANCE GURUN OFFICE

     012-679 7331
     PUSAT OPERASI BULAN SABIT MERAH MALAYSIA KUBANG PASU (PERKHIDMATAN AMBULANS)  012-778 9577
     AMBULANCE PANTAI HOSPITAL LAGUNA MERBOK  04-442 1111

     MELAKA

     
     ST. JOHN AMBULANCE OF MALAYSIA, MELAKA STATE HQ  012-202 8911

     LIFECARE AID SERVICES

     019-799 9837
     MALAYSIAN RED CRESCENT (BSMM) - MELAKA BRANCH  06-281 7376

     NEGERI SEMBILAN 

     
     ST JOHN AMBULANCE MALAYSIA NEGERI SEMBILAN (SJAM NS)  03-9285 1576 (Hotline)

     MRZ SEREMBAN AMBULANCE SERVICES

     012-332 9504

     NILAI LIFECARE

     013-666 7051

     KELANTAN 

     

     RED AMBULANCE SERVICES

     019-984 3999

     PROLIFE MEDIC AMBULANCE SERVICES

     019-952 6288
     IBU PEJABAT NEGERI BULAN SABIT MERAH MALAYSIA NEGERI KELANTAN  09-743 5504
     ST. JOHN AMBULANS MALAYSIA NEGERI KELANTAN KAWASAN KELANTAN BARAT (PASIR MAS/BARAT)  011-5763 6898
     ST.JOHN AMBULANS MALAYSIA KAWASAN KELANTAN UTARA (KOTA BHARU)  019-932 7091

     MUBARAK AMBULANS SERVICES SWASTA

     013-914 7710

     PAHANG 

     

     A & E MEDICAL AMBULANCE SERVICE

     019-990 3814

     ST JOHN AMBULANCE MALAYSIA PAHANG

     09-568 3058

     TIME AMBULANCE

     019-225 7458
     MALAYSIAN RED CRESCENT SOCIETY PAHANG STATE  09-516 5243

     PERLIS 

     

     MALAYSIAN RED CRESCENT MRC

     04-977 9477
     IBUPEJABAT ST. JOHN AMBULANS MALAYSIA, NEGERI PERLIS  017-540 8911

     KANGAR HOSPITAL

     04-973 8000

     TERRENGANU 

     

     AMBULANS SWASTA TERENGGANU

     013-940 9579
     PERKHIDMATAN AMBULANS BULAN SABIT MERAH TERENGGANU  011-2055 2577

     PERKHIDMATAN AMBULAN SWASTA

     011-2698 5089

     HMS PROMEDIC KUALA TERENGGANU 

     013-940 9579

     HOME MEDICAL SERVICE

     012-985 7667

     ZAR AMBULANCE SERVICES

     018-233 6038

     LABUAN
     

     
     MALAYSIAN RED CRESCENT, W.P. LABUAN BRANCH  014-679 1799
     PUTRAJAYA / CYBERJAYA  

     QUEEN ASIA AMBULANCE

     013-551 1135

     PERAK 

     

     MM AMBULANCE SERVICES

     017-554 2647

     B & K AMBULANCE SERVICES

     05-546 1999
     ST. JOHN AMBULANS MALAYSIA, KAWASAN SELATAN, PERAK  010-566 9911

     IPOH AMBULANCES

     05-546 1999

      MK AMBULANCE SERVICE

     017-579 7673

     MALAYSIAN RED CRESCENT MRC

     05-546 6159

     SILVER AMBULANCE SERVICE

     05-242 4199

      SABAH 

     

     BORNEO PATIENT TRANSFER SERVICES

     016-817 2178

     MUTUAL PATIENTS TRANSFER SERVICES

     012-648 2627

     ST JOHN AMBULANCE MALAYSIA, SABAH STATE HEADQUARTERS

     088-252 991
     PEMSS SABAH - PARAMEDIC AMBULANCE  012-245 5545
     KOTA KINABALU LIONS AMBULANCE SERVICE SOCIETY  088-215 699
     BULAN SABIT MERAH BANDARAYA KOTA KINABALU  088-232 718

     SARAWAK 

     
     ST. JOHN AMBULANCE SARAWAK HEADQUARTERS  082-240 907
     MALAYSIA RED CRESCENT SOCIETY SIBU DISTRICT  HEADQUARTERS  084-337 066

    4. I would like to know more about AIA participating healthcare partner on COVID -19 Monitoring at home package
    • Sunway’s Enhanced Monitoring COVID @ Home Package, please click here to view more.
    • Sri Kota Specialist Medical Centre's COVID Monitoring programs, please click here to view more.
    • DOC2US COVID-19 Home Care plan, please click here to view more. 

    5. I need a guidance for a mild COVID-19.
    • Please click here to refer the Home Care Guidebook for mild COVID-19.

    6. I would like to know about more DOC2US COVID-19 RT-PCR Home Test
    • For more information, please click here to view more. 

     

    Disclaimer: The information is not intended to replace medical advice; instead, all information, content, and materials available on this site are for general informational purposes only. This site contains links to other third-party websites for easier references.

    Careline information

    General Enquiries

    Operational Hours :

    Monday - Thursday : 8:30am - 5:30pm

    Friday : 8:30am - 4:30pm

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    Operational Hours:
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    Operational Hours:
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    You may also login to the MY AIA portal for premium/contribution payment as well as to access your policy/certificate details.

    Alternatively, contact your AIA Life Planners or Bank Financial Executives for further assistance.

     

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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
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    1300-22-7771
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    1-800-88-8733
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    ABOUT US
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