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  • COVID-19 & MCO: SERVICE UPDATES

    Following the Government’s latest decision to implement the MCO, CMCO & RMCO throughout different states in the country except Sarawak from 19 Feb – 4 Mar 2021, we wish to inform you that all of our Customer Centres remain open every Monday - Friday, from 9.30 am - 3.30 pm.

    All necessary precautionary measures, including social distancing, will be practised at our Customer Centres to safeguard everyone’s health and safety.

    We also continue to be available to assist you via online and phone channels which we encourage you to use for your health and safety during this time. Please contact our Careline or login to the My AIA app or customer portal for payment and policy enquiries.

    For your convenience, we have listed the various updates and information that you may need below.

    Stay safe, stay healthy! 

    • COVID-19 MEDICAL AND CI COVER
    • EXTRA COVID-19 COVER AND BENEFITS
    • COVID-19 RELIEF PROGRAMME
    • HOW TO GUIDES
    • COVID-19 INFO AND TIPS
    Free COVID Cover

    COVID-19 COVERAGE FOR AIA CUSTOMERS AT NO COST


    To ensure that our customers are well protected, we have extended the additional hospitalisation and death benefits due to COVID-19 at no cost, for :

    • all Individual Life, Family Takaful, Flex PA and Easy Cover PA customers, as well as new customers who purchase any of the above-mentioned plans by 31 March 2021; and

     

    • all active as well as new insured/covered members with group policies/certificates set in-force before 31 March 2021.

    Terms and conditions apply.

     

    PMCM

    Free Medical Advice on COVID-19 for all AIA Customers


    To ensure that our customers receive the best possible treatment and support throughout these trying times, we are extending free medical advice service on COVID-19 to all AIA customers. Send your COVID-19 related questions to our exclusive Personal Medical Case Management (PMCM) service provider via email. In addition, all existing AIA customers with PMCM service can also get post hospitalisation doctor consultation and rehabilitation advice for COVID-19.

    AIA Cares

    AIA CARES: FINANCIAL SUPPORT FOR ALL COVID-19 HEALTHCARE FRONTLINERS


    In appreciation of the sacrifices and selfless contributions made by our country’s COVID-19 Healthcare Frontliners, AIA Malaysia through the AIA Touching Lives – our corporate social responsibility programme – has pledged RM2 million to provide financial support to all doctors, nurses and hospital staff working at the MOH designated hospitals and screening facilities involved in the handling of COVID-19 cases in Malaysia.

    Contact Us

    02 April 2020

    INSURANCE AND TAKAFUL INDUSTRY’S COVID-19 TEST FUND


    The Life Insurance Association of Malaysia (LIAM), Persatuan Insurans Am Malaysia (PIAM) and the Malaysian Takaful Association (MTA) have pledged a total of RM8 million to establish a special relief fund to support the Ministry of Health’s (MOH) efforts to conduct more COVID-19 tests for Malaysians.

    31 March 2020

    Deferment of Premium/Contribution Payment


    Apply for 3 months premium / contribution payment grace period due to COVID-19 or MCO.

    27 March 2020

    Financial Relief For AIA Loan Borrowers


    Effective from 1 April 2020, AIA will be providing an automatic 6 months deferment in loan repayments for borrowers who are eligible.

    REGISTER FOR MY AIA

    A step-by-step guide on how to create a My AIA account

    TRANSACTION SUBMISSIONS

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    Feedback and questions

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    ONLINE PAYMENT

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    COVID-19 Info Tips

    Keeping Healthy & Safe Amidst COVID-19


    With the constantly evolving situation surrounding COVID-19, we must remain vigilant in practicing good hygiene as our exposure to external factors is inevitable. Below are some tips and information that are useful in the face of the virus.

    Careline information

    General Enquiries

    Operational Hours :

    Monday - Thursday : 8:30am - 5:30pm

    Friday : 8:30am - 4:30pm

    AIA Bhd.
     
    AIA PUBLIC Takaful Bhd.
     
    AIA General Berhad
    Guarantee Letters for Hospital Admissions

    Operational Hours:
    Available 24-hours, 7-days a week

    Individual
     
    Takaful
     
    Corporate
     
    Takaful Corporate
    AIA Auto Assist/AIA Roadside Assist

    Operational Hours:
    Available 24-hours, 7-days a week

    You may also login to the MY AIA portal for premium/contribution payment as well as to access your policy/certificate details.

    Alternatively, contact your AIA Life Planners or Bank Financial Executives for further assistance.

     

    Contact Us
    Contact Us
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Auto Assist/Roadside Assist
    1-800-88-8733
    CONTACT AIA
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    Contact Address
    Customer Relations Unit Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur

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