Following the Government’s latest decision to implement conditional Movement Control Order (MCO) starting 4 May, all our Customer Centres have now been reopened and are ready to serve you. We are open Monday to Friday, from 8.30am to 4.30pm. All necessary precautionary measures, including social distancing, will be practised at our Customer Centres to safeguard everyone’s health and safety.
We also continue to be available to assist you via online and phone channels which we encourage you to use for your health and safety during this time.
For your convenience, we have listed the various updates and information that you may need below:
To ensure that our customers are well protected, we have extended the additional hospitalisation and death benefits due to COVID-19 at no cost, for :
Terms and conditions apply.
To ensure that our customers receive the best possible treatment and support throughout these trying times, we are extending free medical advice service on COVID-19 to all AIA customers. Send your COVID-19 related questions to our exclusive Personal Medical Case Management (PMCM) service provider via email. In addition, all existing AIA customers with PMCM service can also get post hospitalisation doctor consultation and rehabilitation advice for COVID-19.
In appreciation of the sacrifices and selfless contributions made by our country’s COVID-19 Healthcare Frontliners, AIA Malaysia through the AIA Touching Lives – our corporate social responsibility programme – has pledged RM2 million to provide financial support to all doctors, nurses and hospital staff working at the MOH designated hospitals and screening facilities involved in the handling of COVID-19 cases in Malaysia.
With the constantly evolving situation surrounding COVID-19, we must remain vigilant in practicing good hygiene as our exposure to external factors is inevitable. Below are some tips and information that are useful in the face of the virus.
In light of the rising cases of COVID-19 and the CMCO that has been enforced in Sabah, we will be temporarily closing the following Customer Centres:
Additionally, due to the implementation of the CMCO in selected states in Peninsular Malaysia from 9 November 2020 - 6 December 2020 and Kuching, Sarawak from 22 November - 27 November 2020, our Customer Centre operation hours have changed:
As the CMCO has been lifted for a few states in Peninsular Malaysia, we are pleased to inform that our Customer Centres below have resumed its normal operation hours effective 21 November 2020:
We apologise for any inconveniences caused. Please contact us via our Careline or login to My AIA app or customer portal for payment and policy enquiries.
You may also login to the MY AIA portal for premium/contribution payment as well as to access your policy/certificate details.
Alternatively, contact your AIA Life Planners or Bank Financial Executives for further assistance.
