Manage your AIA plans, employee benefits, stay healthy with AIA Vitality, and access healthcare services.
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{{label}}Supporting our customers and the communities around us as we all come together to overcome the COVID-19 pandemic remains our utmost priority in AIA. It is all part of our purpose to help fellow Malaysians live Healthier, Longer, Better Lives.
For your convenience, we have listed the various initiatives we have put in place and all latest updates below.
Stay safe, stay healthy!
All of our Customer Centres nationwide continue to remain open as per normal operating hours, (from 8.30am - 4.30pm, Monday - Friday) and is unaffected by the implementation of the various types of MCO throughout the country.
All necessary precautionary measures, including social distancing, are practised at our Customer Centres to safeguard everyone’s health and safety.
We also continue to be available to assist you via online and phone channels which we encourage you to use for your health and safety during this time. Please contact our Careline or login to the My AIA app or customer portal for payment and policy enquiries.
HOW TO GUIDES
To ensure that our customers are well protected, we have extended the additional hospitalisation and death benefits due to COVID-19 at no cost, for :
Terms and conditions apply.
We’ve got you covered for pandemic related diseases through our latest medical and critical illness plans.
Medical Plans:
Critical Illness Plans:
Terms and conditions apply.
Following the Government’s announcement on the implementation of the National COVID-19 Immunisation Programme, all AIA Individual customers who have a medical plan with us can rest assured that we will cover their medical treatments if they experience any complications or side effects which requires hospital admission after taking the approved COVID-19 vaccine.
The impacts of the COVID-19 pandemic have been far reaching. Through various initiatives under our corporate social responsibility programme, we are humbled to be able to do our part to help those in need and stand in solidarity with all healthcare frontliners who have been serving our country tirelessly and unselfishly since the beginning of this global public health crisis.
With the constantly evolving situation surrounding COVID-19, we must remain vigilant in practicing good hygiene as our exposure to external factors is inevitable. Below are some tips and information that are useful in the face of the virus.
You may also login to the MY AIA portal for premium/contribution payment as well as to access your policy/certificate details.
Alternatively, contact your AIA Life Planners or Bank Financial Executives for further assistance.
