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Free Umrah Cover

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Frequently Asked Questions

Yes. The Death Benefit and Accidental Death Benefit are payable if death happens before the Covered Person exits the international border at the destination where the Covered Person departs from Saudi Arabia, as long as the trip is for Hajj or Umrah purpose.

Yes, if the supporting claim documents such as offer letter to perform Hajj, airline ticket, flight itinerary, boarding pass or proof of hotel/accommodation booking can be provided.

Please refer to Question 15 for the list of documents required for claims submission.

No. A claim under the Free Umrah Cover is only payable for one benefit.

This free coverage does not cover any death claim if death happened due to suicide.

If your application is successful, you will receive a welcome email within 14 working days from the registration date.

You will then be required to download the AIA+ mobile app via Google Play, App Store or Huawei App Gallery and register your AIA+ account. Once completed, you may view your benefits via the AIA+ app. You are highly encouraged to download the AIA+ mobile app to enjoy higher coverage for this Free Umrah Cover.

Do not worry. This is where you can view details of your Free Umrah Cover in the AIA+ App.

Follow the guide below and you will be able to see that your coverage is shown (point 6) as below:

Please note that the fields/terminology(s) within the AIA+ app such as Policy/Certificate No., Company Name, Staff/Employee No., Policy/Certificate Effective Date are NOT applicable for this Free Umrah Cover.

Please ensure that you have provided the correct information via the dedicated microsite when you sign up for this free coverage, including full name as per NRIC, NRIC Number, phone number and e-mail address.

If you are unsure, please resubmit the application with the correct information and contact your respective AIA Life Planner or e-mail MY.Customer@aia.com and include “Free Umrah Cover” in the email subject for assistance.

  • Please refer to the Table of Documents below for the list of documents required when submitting a claim.
  • Claims can be submitted via email:
    • Claim form can be downloaded via the AIA website at www.aia.com.my > Help & Support > Form Library > AIA PUBLIC Takaful Bhd. > Claims > Claims Form > Claimant’s Statement Death Claim
    • For Customers: Submit the completed claim form together with the required supporting documents via email at MY.Customer@aia.com.my
    • For Life Planners: Submit relevant documents via email at my.assist@aia.com
  • Please indicate in the Subject Matter: <POLICY/CERTIFICATE NUMBER> - Free Umrah Cover
     

Table of Documents

List of documents required when submitting a claim:

Documents
  1. Death Claim Form
  2. Certified true copy of death certificate
  3. A copy of Police Report, if any
  4. A copy of Post-Mortem report, if any
  5. Proof of relationship: marriage certificate or birth certificate
  6. A copy of Malaysian Identity Card with front and back for Covered Person and Payee
  7. A copy of the first page of bank statement or account passbook indicating Payee Bank Account Number, Account Holder Name, Bank Name for E-payment purpose
  8. Offer letter from Tabung Hajj to perform Hajj, if applicable
  9. Airline ticket, flight itinerary, boarding pass or proof of hotel/accommodation booking


Notes:

  1. Claims must be submitted within sixty (60) days from the date of event.
  2. We may request for additional information and/or supporting documents when required; early response from the claimant will expedite the processing of the claim.

The claimant may have entered the incorrect information during the claims application. Please resubmit the claim application with the correct information and contact your respective Life Planner or email MY.Customer@aia.com for assistance.

All ages referred to under this free coverage shall be the age of Covered Person’s last birthday.

“Accident” means a sudden, unintentional, unexpected, unusual, and specific event that occurs at an identifiable time and place which shall, independently of any other cause, be the sole cause of bodily Injury.

“Covered Person” shall mean the person(s) who must meet the following eligibility and has/have successfully applied for this free coverage:
• Age last birthday at the time of registration is between fifteen (15) days old and fifty (50) years old; and a Malaysian citizen residing in Malaysia.

“Injury” means bodily Injury caused solely by Accident.

“We”, “Our” or “Us” shall mean AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad.

Whenever the context requires, masculine form shall apply to feminine and singular term shall include the plural.