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Free Manja Cover

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Frequently Asked Questions

Yes. Your child is eligible to apply for this Free Manja Cover. 

No. However, a waiting period of fourteen (14) days from the registration date shall apply.

Your Free Manja Cover will commence on the day your registration on the microsite is successful. If your application is successful, you will receive a welcome email from Us within 14 working days from the registration date.

You will then be required to download the AIA+ mobile app via Google Play, App Store or Huawei App Gallery and register your AIA+ account. Once completed, you may view your benefits via the AIA+ app. You are highly encouraged to download the AIA+ mobile app to enjoy higher coverage for this Free Manja Cover.

Do not worry. This is a system default setting in the AIA+ app and does not mean you are an AIA employee. It does not affect your eligibility for the Free Manja Cover. This is where you can view details of your Free Manja Cover in the AIA+ App.

Follow the guide below and you will be able to see that your coverage is shown (point 6) below: 

Please ensure that you have provided the correct information via the dedicated microsite when you sign up for this free coverage, including full name as per NRIC, NRIC Number, phone number and e-mail address.

If you are unsure, please resubmit the application with the correct information and contact your respective AIA Life Planner for assistance.

✓ Please refer to the Table of Documents below for the list of documents required when submitting a claim.

✓ Claims can be submitted via AIA+ app/AIA customer portal

  • Step 1: Choose “Submit Claims” in AIA+ app’s/ AIA Customer Portal homepage
  • Step 2: Choose “Employee Benefits Claim”
  • Step 3: Fill in the claim details under claim type “Hospitalisation” and complete the rest of the claim submission process following the instructions in the app/portal.

 

Table of Documents

List of documents required when submitting a claim:

Documents
  1. A clear copy of Malaysian Identity Card with front and back for Covered Person and Applicant (adult & child)
  2. Proof of relationship to the Covered Person (e.g. Birth certificates of Covered Person)
  3. A clear copy of the first page of bank statement or account passbook indicating Claimant/Claim Payee Bank Account Number, Account Holder Name, Bank Name for E-payment purpose
  4. Medical reports, diagnosis reports from Registered Medical Practitioner and Hospital or clinic admission/discharge summary/billing
    [Original itemised bill and payment receipts (proof of payment & to identify payable/non payable item)]


Notes:

  1. Claims must be submitted within sixty (60) days from the diagnosis date.
  2. Written notice of any event likely to give rise to a claim should be submitted to AIA as soon as reasonably possible and in any case not later than 60 days of the occurrence causing such claim.
  3. We may request additional information and/or supporting documents when required; your early response will expedite the processing of your claim.

One of the reasons is that you may have provided incorrect information during the claims application. Please resubmit the claims application with the correct information and contact your respective AIA Life Planner for assistance.

All ages referred to under this free coverage shall be the age of Covered Person’s last birthday.

“Hospital” shall mean only an establishment duly constituted and registered as a Hospital for the care and treatment of sick and injured persons as paying bed-patients, and which:

  1. has facilities for diagnosis and major surgery;
  2. provides twenty-four (24) hour a day nursing services by registered and Graduate Nurses;
  3. is under the supervision of a Physician; and
  4. is not primarily a clinic; a place for alcoholics or drug addicts; a nursing, rest or convalescent home or a home for the aged or similar establishment.

 

“Covered Person” shall mean the person(s) covered whom must meet the following eligibility and has/have successfully applied for this free coverage:

  • Age last birthday at the time of registration is between three (3) months old and six (6) years old; and a Malaysian citizen residing in Malaysia.

 

“Issue Date” or “Commencement Date” is the policy effective date as stated in AIA+ app and is the date when coverage under this Policy takes effect.

“Registered Medical Practitioner” shall mean any person qualified by degree in western medicine and who is legally authorised in the geographical area of his practice to practise medicine and surgery, but excluding the Covered Person/Owner himself, an insurance agent/authorised insurance intermediary, business partner(s) or employer/employee of the Covered Person/Owner or a member of the Covered Person’s immediate family or related in similar fashion to the Owner.

Whenever the context requires, masculine form shall apply to feminine and singular term shall include the plural.