Yes. You/your children/dependant are eligible to apply for this Free HFMD & RSV Cover.
Frequently Asked Questions
No. Free HFMD & RSV Cover provides daily cash allowance if the Covered Person (i.e. the child) is unable to attend to a legally registered childcare centre, kindergarten, pre-school or nursery due to the closure of the premises with confirmed cases of HFMD or RSV only.
Your Free HFMD & RSV Cover will commence on the day your registration on the microsite is successful. If your application is successful, you will receive a welcome email within 14 working days from the registration date.
You will then be required to download the AIA+ mobile app via Google Play, App Store or Huawei App Gallery and register your AIA+ account. Once completed, you may view your benefits via the AIA+ app. You are highly encouraged to download the AIA+ mobile app to enjoy higher coverage for this Free HFMD & RSV Cover.
Do not worry. This is where you can view details of your Free HFMD & RSV Cover in the AIA+ App.
Follow the guide below and you will be able to see that your coverage is shown (point 6) below as Medical Reimbursement for HFMD or RSV of up to RM 1,000 and Daily Cash Allowance due to Confirmed Cases of HFMD or RSV of RM 50/day up to 3 days.
Please ensure that you have provided the correct information via the dedicated microsite when you sign up for this free coverage, including full name as per NRIC, NRIC Number, phone number and e-mail address.
If you are unsure, please resubmit the application with the correct information and contact your respective AIA Life Planner or e-mail MY.Customer@aia.com and include "Free HFMD & RSV Cover" in the email subject for assistance.
For medical reimbursement claims:
a. Please refer to Table of Documents below for the list of documents required when submitting a claim.
b. Claims can be submitted via AIA+ app/AIA customer portal
- Step 1: Choose “Submit Claims” in AIA+ app’s/ AIA Customer Portal homepage
- Step 2: Choose “Employee Benefits Claim”
- Step 3: Fill in the claim details under claim type “Hospitalisation” and complete the rest of the claim submission process following the instructions in the app/portal.
c. Claims can also be submitted via email
- Claim form can be downloaded via the AIA website at www.aia.com.my > Help & Support > Form Library > Claims > Claims Form > Member Hospital and Surgical Claim Form (Corporate Solutions).
- For Customers: Submit the completed claim form together with the required supporting documents via email at MY.Customer@aia.com.my
- For Life Planners: Submit relevant documents via email at my.assist@aia.com.
- Please indicate in the Subject Matter: <POLICY/CERTIFICATE NUMBER> - Free HFMD & RSV Cover
For Daily Cash Allowance:
a. Please refer to Table of Documents below for the list of documents required when submitting a claim.
- For Customers: Submit relevant documents via email at MY.Customer@aia.com.
- For Life Planners: Submit relevant documents via email at my.assist@aia.com.
- Please indicate in the Subject Matter: <POLICY/CERTIFICATE NUMBER> - Free HFMD & RSV Cover
Table of Documents
List of documents required when submitting a claim:
| Type of Claim | What must I do or submit? |
| For all types of claims | a. A copy of Malaysian Identity Card with front and back for Covered Person and Applicant (adult & child) b.Proof of relationship to the Covered Person (e.g. Birth certificates of Covered Person) c. A copy of the first page of bank statement or account passbook indicating Claimant/Claim Payee Bank Account Number, Account Holder Name, Bank Name for E-payment purpose |
| Additional Documents for: |
|
| Medical Reimbursement | Medical reports, diagnosis reports from Registered Medical Practitioner and Hospital or clinic admission/discharge summary/billing. [Original itemised bill and payment receipts (proof of payment & to identify payable/non payable item)] |
| Daily Cash Allowance | Written notice / announcement from the childcare centre/ kindergarten/ pre-school/ nursery about the number of days of business closure due to confirmed cases of HFMD or RSV. Note: Cases that happen in unregistered businesses are not eligible for claiming (e.g. home-based nanny service) |
Note:
1. Claim must be submitted within 60 days from the diagnosis date.
2. Written notice of any event likely to give rise to a claim should be submitted to AIA as soon as reasonably possible and in any case not later than 60 days of the occurrence causing such claim.
3. We may request additional information and/or supporting documents when required; your early response will expedite the processing of your claim.
One of the reasons is that you may have provided incorrect information during the claims application. Please resubmit the claim application with the correct information and contact your respective Life Planner or email MY.Customer@aia.com for assistance.
All ages referred to under this free coverage shall be the age of Covered Person’s last birthday.
“Hospital” shall mean only an establishment duly constituted and registered as a Hospital for the care and treatment of sick and injured persons as paying bed-patients, and which:
(a) has facilities for diagnosis and major surgery;
(b) provides twenty-four (24) hour a day nursing services by registered and Graduate Nurses;
(c) is under the supervision of a Physician; and
(d) is not primarily a clinic; a place for alcoholics or drug addicts; a nursing, rest or convalescent home or a home for the aged or similar establishment.
“Covered Person” shall mean the person(s) covered whom must meet the following eligibility and has/have successfully applied for this free coverage:
• Age last birthday at the time of registration is between three (3) months old and six (6) years old; and a Malaysian citizen residing in Malaysia.
“Issue Date” or “Commencement Date” is the policy effective date as stated in AIA+ app and is the date when coverage under this Policy takes effect.
“Registered Medical Practitioner” shall mean any person qualified by degree in western medicine and who is legally authorised in the geographical area of his practice to practise medicine and surgery, but excluding the Covered Person himself, an insurance agent/authorised insurance intermediary, business partner(s) or employer/employee of the Covered Person or a member of the Covered Person’s immediate family or related in similar fashion to the Owner.
Whenever the context requires, masculine form shall apply to feminine and singular term shall include the plural.