Life Protection
Protect your loved ones’ future from life’s uncertainties.
awards & Milestones
Our awards and achievements are an acknowledgement that we are living up to our promise to help our customers live healthier, longer, better lives.
2018
Most Favourite Choice (Life Insurance) 2017-2018 - The BrandLaureate Best Brands Award
2018
Best Operations Manager in APAC 2018 - Contact Center World Awards
2018
Best in APAC 2018 - Contact Center World Awards
2018
Best Contact Center In APAC 2018 - Contact Center World Awards
2018
Life Insurance - Reader’s Digest Trusted Brand 2018
2018
Health Card - Reader’s Digest Trusted Brand 2018
2018
The People’s Choice (Bronze) Banking, Investment & Insurance - Putra Brand Awards 2018
2017
Innovative Technology of the Year - Customer Relationship Excellence Awards 2017
2017
People Development Progress of the Year - Customer Relationship Excellence Awards 2017
2017
Best Customer Experience Management of the Year - Customer Relationship Excellence Awards 2017
2017
Contact Center of the Year - Customer Relationship Excellence Awards 2017
2017
Customer Satisfaction Quality System of the Year - Customer Relationship Excellence Awards 2017
2017
Best Contact Centre In The World (Silver Medal)
2017
Best Brand Building and/or Awareness Campaign (Silver) Dragons of Malaysia
2017
Best Employee Engagement / Internal Communications (Silver), Marketing Magazine’s PR Awards
2017
Top DirectDebit Merchant, Malaysian e-Payments Excellence Awards
2017
Trusted Brand (Gold) – Life Insurance, Reader’s Digest
2016-2017
Brand Influencer – Life Insurance, The BrandLaureate Best Brands Award
2016
Frost & Sullivan Malaysia Excellence Awards
2016
Malaysia's 100 Leading Graduate Employers Awards
2016
Malaysia Effie Awards
2016
Marketing Excellence Awards
2016
Best Customer Experience Management of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards
2016
CRM Director of the Year (Insurance), Asia Pacific Customer Service Excellence Awards
2016
18th Gold Award in Life Insurance Category of Reader’s Digest Trusted Brand Awards
2016
Asia Pacific Entrepreneurship Awards
2016
Dragons of Asia Awards
2016
Malaysia PR Awards
2016
People Development Program of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards
2016
Customer Service Center of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards
2016
The Marketing Events Awards
2015-2016
Most Valuable Brand Award, The Brand Laureate Best Brands Awards
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2015
Gold Award in Trusted Brand for the Life Insurance Category, Reader’s Digest Trusted Brand Awards
2015
Iconic Brand in Financial Planning, The Brand Laureate Best Brand Award
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2015
Best Social Media Programme of the Year (Insurance), Asia Pacific Customer Service Excellence Awards
2015
Best Use of Technology of the Year, Asia Pacific Customer Service Excellence Awards
2015
Private Healthcare Insurance Provider of the Year, Frost & Sullivan
2015
Model Insurer Asia Award for the Mobile Technology Category, Celent Model Insurer Asia
2015
Architecture Excellence Awards,ICMG Global Awards
2015
Silver Award in HR Best Practice, Prestigious 15th Malaysia HR Awards
2015
Gold Award in Excellence in Sponsorship Activation, Marketing Excellence Awards
2015
Silver Award in Excellence in Content Marketing, Marketing Excellence Awards
AIA Malaysia commences operation.
1948
1965
AIA's Regional Office for Malaysia is officially declared open by Malaysia First Prime Minister YTM Tunku Abdul Rahman Al-Haj
AIA Malaysia declares its first Special Bonus of RM 36 million to be refunded to policyholders.
1985
1993
AIA Malaysia sponsors RM 200,000 "Find Me a Family" foster Care Community Project encouraging families to foster abandoned children.
AIA Malaysia becomes the first Life Insurance Company in Malaysia to introduce fixed-rate mortgage loans for up to 25 years.
1995
1997
AIA Malaysia declares the Second Special Bonus of RM200 million to policyholders.
AIA Malaysia launches a long term community Project called the AIA Have-A-Heart fund to sponsor and help children requiring treatment and surgery for heart related ailments.
1998
1999
AIA Malaysia celebrates its 50th Golden Anniversary celebration.
AIA Malaysia launches its 30-storey corporate tower, Menara AIA.
2000
2001
AIA Malaysia is the first life insurer in Malaysia to launch AIA Golden Senior Citizen Life Insurance Plan.
AIA Malaysia sets a record as the life insurance company with the highest number of Million Dollar Round Table (MDRT) qualifiers in Malaysia and also outside the United States.
2003
2004
AIA and its affiliates in Asia win platinum and gold awards in the Readers' Digest Asia’s Superbrands Survey 2004.
AIA Malaysia is recognized as a Superbrand by the Malaysian Superbrand Council.
AIA and its affiliates in Asia win platinum and gold awards in the Readers Digest Asia’s Superbrands Survey 2005.
AIA Malaysia is recognized as a Superbrand by the Malaysian Superbrand Council.
2005
2006
AIA and its affiliates in Asia win gold awards in the Readers' Digest Asia’s Trusted Brand Survey.
AIA and its affiliates in Asia win gold awards in the Readers Digest Asia’s Trusted Brand Survey.
2007
2008
60th Anniversary for AIA Malaysia.
AIA and its affiliates in Asia win gold awards in the Readers Digest Asia’s Trusted Brand Survey.
Transfer of AIAs Malaysian Life & General Insurance Business to AIA Bhd.
AIA and its affiliates in Asia win gold awards in the Reader's Digest Asia's Trusted Brands Survey.
2009
2010
AIA and its affiliates in Asia win gold awards in the Reader's Digest Asia's Trusted Brands Survey.
Our telemarketing team win the Gold Award for the "Best Telemarketing Contact Centre (Open)" and the Bronze Award for the "Mystery Shopper Results Telemarketing Contact Centre".
Our telemarketing team win the Gold Award for the Best Telemarketing Contact Centre (Open).
2011
2012
AIA Malaysia win the Malaysia Service to Care Award for the life insurance category.
AIA and its affiliates in Asia win gold awards in the Reader's Digest Asia's Trusted Brand Survey.
Our telemarketing team win the 1st place for the Best In-House Outbound Call Centre Award.
AIA Malaysia win the Brand Laureate Masters Award voted by SMEs as the Most Preferred Brand in the category of Life Insurance.
AIA Malaysia celebrates its 65th Anniversary.
AIA and ING in Malaysia integrated under one license and brand to form AIA Bhd.
AIA Malaysia wins Gold Award in the Readers Digest Trusted Brand Survey.
AIA Malaysia launches its Private Retirement Scheme (PRS) via AIA Pension and Asset Management Sdn. Bhd.
AIA Bhd., together with our banking partner Citibank Berhad were named Most Outstanding Direct Debit Merchant by Transaction Volume in 2012.
AIA Bhd. win the Silver Award for Best Sponsorship Activation and the Bronze Award for Best Multi-Channel Campaign for AIA K-Pop Concert 2013.
2013
2014
AIA successfully integrated its Takaful companies AIA AFG Takaful Bhd. and AIA PUBLIC Takaful Bhd. (formerly known as ING PUBLIC Takaful Ehsan Berhad).
AIA Malaysia win the Gold Award in the Readers Digest Trusted Brand Survey.
AIA Malaysia win The Brand Laureates Presidents Award 2013-2014.
Official Opening of the newly refurbished AIA Financial Centre in Jalan Ampang.
AIA Bhd. win the Digital Transformation Award at the Asia Insurance Technology Awards.