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      Protect your loved ones’ future from life’s uncertainties.
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      Protect against the financial burdens of critical illness.
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    • AIA Awards and Milestones

    awards & Milestones

    Our awards and achievements are an acknowledgement that we are living up to our promise to help our customers live healthier, longer, better lives.

    • Awards
    • Milestones
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    MARKies Award 2020 by Advertising + Marketing Magazine Most Effective Use - Consumer Insights & Analytics (Bronze)

    2020
     MARKies Award 2020 by Advertising + Marketing Magazine
    Most Effective Use - Consumer Insights & Analytics (Bronze)
    Campaign - AIA Knows When You Are Sleeping, AIA Knows When You Are Awake

    MARKies Award 2020 by Advertising + Marketing Magazine Most Effective Use - Social Media (Silver)

    2020
     MARKies Award 2020 by Advertising + Marketing Magazine
    Most Effective Use - Social Media (Silver)
    Campaign - Other Side of the Instagram Story

    HR Excellence Awards 2020 by Human Resources Online Excellence in Corporate Wellness (Silver)

    2020
    HR Excellence Awards 2020 by Human Resources Online 
    Excellence in Corporate Wellness (Silver)

    HR Vendors of the Year 2019 – Best Corporate Healthcare Provider

    2019
    HR Vendors of the Year 2019 - Best Corporate Healthcare Provider

    HR Vendors of the Year 2019 – Best Corporate Wellness Provider

    2019
    HR Vendors of the Year 2019 - Best Corporate Wellness Provider

    International Innovation Awards - Product Category Winner (A-Plus Health)

    2019
    International Innovation Awards - Product Category Winner (A-Plus Health)

    The Drum Awards - Best Cross Platform Campaign (The Apple Hunt)

    2019
    The Drum Awards - Best Cross Platform Campaign (The Apple Hunt)

    Marketing Excellence Awards 2019 - Excellence in Product Development and Launch (A-Plus Health)

    2019
    Marketing Excellence Awards 2019 - Excellence in Product Development and Launch (A-Plus Health)

    The Malaysia Effie Awards 2019 - Finance Category (Bronze) - 700 Day-Itch Campaign

    2019
    The Malaysia Effie Awards 2019 - Finance Category (Bronze) - 700 Day-Itch Campaign

    The BrandLaureate Best Brands Award -Most Favourite Choice (Life Insurance) 2017-2018

    2018
    Most Favourite Choice (Life Insurance) 2017-2018 - The BrandLaureate Best Brands Award 

    Contact Center World Awards-Best Operations Manager in APAC 2018

    2018
    Best Operations Manager in APAC 2018 - Contact Center World Awards

    Best Contact Center In APAC 2018 - Contact Center World Awards

    2018
    Best in APAC 2018 - Contact Center World Awards

    Contact Center World Awards-Best in APAC 2018

    2018
    Best Contact Center In APAC 2018 - Contact Center World Awards 

    Reader’s Digest Trusted Brand 2018-Life Insurance

    2018
    Life Insurance - Reader’s Digest Trusted Brand 2018

    Health Card - Reader’s Digest Trusted Brand 2018

    2018
    Health Card - Reader’s Digest Trusted Brand 2018

    Putra Brand Awards 2018-The People’s Choice (Bronze) Banking, Investment & Insurance

    2018
    The People’s Choice (Bronze) Banking, Investment & Insurance - Putra Brand Awards 2018

    Customer Relationship Excellence Awards 2017-Innovative Technology of the Year

    2017
    Innovative Technology of the Year - Customer Relationship Excellence Awards 2017

    Customer Relationship Excellence Awards 2017-People Development Progress of the Year

    2017
    People Development Progress of the Year - Customer Relationship Excellence Awards 2017

    Customer Relationship Excellence Awards 2017-Best Customer Experience Management of the Year

    2017
    Best Customer Experience Management of the Year - Customer Relationship Excellence Awards 2017

    Customer-Relationship Excellence Awards 2017-Contact Center of the Year

    2017
    Contact Center of the Year - Customer Relationship Excellence Awards 2017

    Customer Relationship Excellence Awards 2017-Customer Satisfaction Quality System of the Year

    2017
    Customer Satisfaction Quality System of the Year - Customer Relationship Excellence Awards 2017

    Best Contact Centre In The World (Silver Medal)

    2017
    Best Contact Centre In The World (Silver Medal)
     

    Best Brand Building and/or Awareness Campaign (Silver) Dragons of Malaysia

    2017
    Best Brand Building and/or Awareness Campaign (Silver) Dragons of Malaysia

    Marketing Magazine’s PR Awards 2017-Best Employee Engagement / Internal Communications (Silver)

    2017
    Best Employee Engagement / Internal Communications (Silver), Marketing Magazine’s PR Awards

    Malaysian e-Payments Excellence Awards 2017-Top DirectDebit Merchant

    2017
    Top DirectDebit Merchant, Malaysian e-Payments Excellence Awards 

    Trusted Brand (Gold) – Life Insurance, Reader’s Digest

    2017
    Trusted Brand (Gold) – Life Insurance, Reader’s Digest

    The BrandLaureate Best Brands Award 2016-Brand Influencer-Life Insurance

    2016-2017
    Brand Influencer – Life Insurance, The BrandLaureate Best Brands Award

    Frost & Sullivan Malaysia Excellence Awards 2016

    2016
    Frost & Sullivan Malaysia Excellence Awards

    Malaysia 100 Leading Graduate Employers Awards 2016

    2016
    Malaysia's 100 Leading Graduate Employers Awards
     

    Malaysia Effie Awards 2016

    2016
    Malaysia Effie Awards

    Marketing Excellence Awards 2016

    2016
    Marketing Excellence Awards

    Asia Pacific Customer Service Excellence Awards-Best Customer Experience Management of the Year(Insurance-South Asia) 2016

    2016
    Best Customer Experience Management of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards 

    Asia Pacific Customer Service Excellence Awards-CRM Director of the Year (Insurance) 2016

    2016
    CRM Director of the Year (Insurance), Asia Pacific Customer Service Excellence Awards

    Reader

    2016
    18th Gold Award in Life Insurance Category of Reader’s Digest Trusted Brand Awards

    Asia Pacific Entrepreneurship Awards 2016

    2016
    Asia Pacific Entrepreneurship Awards

    Dragons of Asia Awards 2016

    2016
    Dragons of Asia Awards

    Malaysia PR Awards 2016

    2016
    Malaysia PR Awards 

    Asia Pacific Customer Service Excellence Awards-People Development Program of the Year (Insurance-South Asia) 2016

    2016
    People Development Program of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards

    Asia Pacific Customer Service Excellence Awards-Customer Service Center of the Year (Insurance -South Asia) 2016

    2016
    Customer Service Center of the Year (Insurance – South Asia), Asia Pacific Customer Service Excellence Awards

    The Marketing Events Awards 2016

    2016
    The Marketing Events Awards

    AIA Malaysia commences operation.

    1948

    1965

    AIA's Regional Office for Malaysia is officially declared open by Malaysia First Prime Minister YTM Tunku Abdul Rahman Al-Haj

    AIA Malaysia declares its first Special Bonus of RM 36 million to be refunded to policyholders.

    1985

    1993

    AIA Malaysia sponsors RM 200,000 "Find Me a Family" foster Care Community Project encouraging families to foster abandoned children.

    AIA Malaysia becomes the first Life Insurance Company in Malaysia to introduce fixed-rate mortgage loans for up to 25 years.

    1995

    1997

    AIA Malaysia declares the Second Special Bonus of RM200 million to policyholders.

    AIA Malaysia launches a long term community Project called the AIA Have-A-Heart fund to sponsor and help children requiring treatment and surgery for heart related ailments.

    1998

    1999

    AIA Malaysia celebrates its 50th Golden Anniversary celebration.

    AIA Malaysia launches its 30-storey corporate tower, Menara AIA.

    2000

    2001

    AIA Malaysia is the first life insurer in Malaysia to launch AIA Golden Senior Citizen Life Insurance Plan.

    AIA Malaysia sets a record as the life insurance company with the highest number of Million Dollar Round Table (MDRT) qualifiers in Malaysia and also outside the United States.

    2003

    2004

    AIA and its affiliates in Asia win platinum and gold awards in the Readers' Digest Asia’s Superbrands Survey 2004.
    AIA Malaysia is recognized as a Superbrand by the Malaysian Superbrand Council.

    AIA and its affiliates in Asia win platinum and gold awards in the Readers Digest Asia’s Superbrands Survey 2005.
    AIA Malaysia is recognized as a Superbrand by the Malaysian Superbrand Council.

    2005

    2006

    AIA and its affiliates in Asia win gold awards in the Readers' Digest Asia’s Trusted Brand Survey.

    AIA and its affiliates in Asia win gold awards in the Readers Digest Asia’s Trusted Brand Survey.

    2007

    2008

    60th Anniversary for AIA Malaysia.
    AIA and its affiliates in Asia win gold awards in the Readers Digest Asia’s Trusted Brand Survey.
    Transfer of AIAs Malaysian Life & General Insurance Business to AIA Bhd.

    AIA and its affiliates in Asia win gold awards in the Reader's Digest Asia's Trusted Brands Survey.

    2009

    2010

    AIA and its affiliates in Asia win gold awards in the Reader's Digest Asia's Trusted Brands Survey.
    Our telemarketing team win the Gold Award for the "Best Telemarketing Contact Centre (Open)" and the Bronze Award for the "Mystery Shopper Results Telemarketing Contact Centre".

    Our telemarketing team win the Gold Award for the Best Telemarketing Contact Centre (Open).

    2011

    2012

    AIA Malaysia win the Malaysia Service to Care Award for the life insurance category.
    AIA and its affiliates in Asia win gold awards in the Reader's Digest Asia's Trusted Brand Survey.
    Our telemarketing team win the 1st place for the Best In-House Outbound Call Centre Award.
    AIA Malaysia win the Brand Laureate Masters Award voted by SMEs as the Most Preferred Brand in the category of Life Insurance.

    AIA Malaysia celebrates its 65th Anniversary.
    AIA and ING in Malaysia integrated under one license and brand to form AIA Bhd.
    AIA Malaysia wins Gold Award in the Readers Digest Trusted Brand Survey.
    AIA Malaysia launches its Private Retirement Scheme (PRS) via AIA Pension and Asset Management Sdn. Bhd.
    AIA Bhd., together with our banking partner Citibank Berhad were named Most Outstanding Direct Debit Merchant by Transaction Volume in 2012.
    AIA Bhd. win the Silver Award for Best Sponsorship Activation and the Bronze Award for Best Multi-Channel Campaign for AIA K-Pop Concert 2013.

    2013

    2014

    AIA successfully integrated its Takaful companies AIA AFG Takaful Bhd. and AIA PUBLIC Takaful Bhd. (formerly known as ING PUBLIC Takaful Ehsan Berhad).
    AIA Malaysia win the Gold Award in the Readers Digest Trusted Brand Survey.
    AIA Malaysia win The Brand Laureates Presidents Award 2013-2014.
    Official Opening of the newly refurbished AIA Financial Centre in Jalan Ampang.
    AIA Bhd. win the Digital Transformation Award at the Asia Insurance Technology Awards.

    Contact Us
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Auto Assist/Roadside Assist
    1-800-88-8733
    CONTACT AIA
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    Contact Address
    Customer Relations Unit Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur

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