• You can register and use this app as long as you are the policy owner of an individual policy/certificate, have an active employee benefit plan or mortgage account with AIA Bhd., AIA PUBLIC Takaful Bhd. and/or AIA General Berhad (collectively known as AIA Malaysia).
• AIA Vitality members can also access their AIA Vitality account via this app.

To enjoy the best experience of our online/digital services, we recommend you having the latest operating systems updated on your mobile devices. The recommended versions are iOS 14 and above, and Android 10 (API 29) and above.

Note:

1. For Huawei device owners, kindly be informed that AIA+ push notifications are currently not available on these phone models: Mate 30, Mate Xs, Y7P, Nova 7i, P40 and other Huawei devices that were launched on or after 16 May 2019. We are currently working to ensure AIA+ push notifications are available for these models.
   
2. If you are logging in the AIA+ app through the AIA website, the best browsing experience will be via Google Chrome (30) and above; Edge (44) & Edge Chromium (84) and above; Internet Explorer (11) and above; Firefox (30) and above, and Safari (8.0) and above.

• No, you don’t have to. For users who already have an existing AIA+ account or have already downloaded the AIA+ app, they don’t have to register again.
• You can continue using the same User ID and Password.
• You only need to update your AIA+ app to the latest version and perform first time login in this new app where you are required to enter a One-Time-Password (OTP) which will be sent to your registered mobile.

Note: For Huawei mobile users, we recommend that you delete the current AIA+ app and the AIA Vitality Malaysia app if you have them in your mobile and install the new version of these apps via the Huawei App Gallery.