The claim form and consent form can be downloaded here or can be found in AIA website aia.com.my.
Please complete the form, including your bank information as we will pay the approved claim directly to your bank account via e-payment. The completed claim form together with the necessary documents can be submitted at any of our AIA Customer Centres.
Below are the list of documents that you would need to make a claim:
1) Claim Form
2) Death Certificate
3) Original Takaful certificate/Bond of Indemnity
4) Proof of claimant's relationship to deceased
5) Claimant's IC
6) JPN letter (for death outside of Malaysia)
7) 5 copies of Consent form
Non original documents must be certified as true copy by AIA authorised staff at our AIA Customer Centres, at the police station, a school headmaster or the head of your village.