To enjoy the latest Digital Health service, kindly update your AIA+ app from 1 October 2025 onwards via the Apple App Store, Google Play or Huawei AppGallery. No action is required if your mobile app is already running on the latest version.

Once the app is updated, new and existing Digital Health users will need to complete a one-time registration on the same date to access the telemedicine service with our new partner, BIG Pharmacy. This ensures your account details are up to date and that you have reviewed and accepted the new Terms & Conditions applicable under this new arrangement. 

During this transition period, Doc2Us services will be available until 31 December 2025. Customers that would like to access Doc2Us services can click on the link provided at the Digital Health entry page in AIA+ app to download the Doc2Us app from the Apple App Store, Google Play or Huawei AppGallery. 

Please note that AIA does not have access to records maintained by Doc2Us and Doc2Us may only retain the records up till 30 September 2025, after which they may no longer be available in the AIA+ and Doc2Us app. If you would like a copy of them before this date, we recommend saving or taking a screenshot for your own reference.

Should you need to refer to past consultation details when consulting with BIG Pharmacy doctors, we encourage:

• Individual policy holders to view their Whatsapp chat history with Doc2Us
• Those insured by employers to check their medical bill on AIA+ app (Click "E-cards" at the bottom navigation bar > Click "Medical Bills") 

Customers on long-term medication (LTM) will receive a monthly push notification from the AIA+ app when it is time to refill their medication. 

Please ensure that you have re-registered with Big Pharmacy beforehand and completed a new consultation to continue receiving your medication under the new partner. We understand this may be an extra step, but it is necessary to ensure medical records are accurate, aligns with the provider’s new requirements and proper prescription management under the new system. 

Yes, cashless coverage will continue to apply when you consult via the AIA+ app with our new Digital Health partner, BIG Pharmacy.

If you have completed your consultation via the Doc2Us app, cashless arrangements will be valid until 31 December 2025. After this date onwards, the partnership with Doc2Us will have concluded and consultations made via their app will not be eligible for cashless benefits.