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Free Fit-For-Her Cover

Frequently Asked Questions

Your Free Fit-For-Her Cover will commence on the day your registration on the microsite is successful. If your application is successful, you will receive a welcome email from us within 14 working days from the registration date.

You will then be required to download the AIA+ mobile app via Google Play, App Store or Huawei App Gallery and register your AIA+ account. Once completed, you may view your coverage via the AIA+ app. You are highly encouraged to download the AIA+ mobile app to enjoy higher coverage for this Free Fit-For-Her Cover.

No worries. This is a system default display setting in the AIA+ app and does not mean you are an AIA employee. It does not affect your eligibility and coverage for the Free Fit-For-Her Cover. This is where you can view details of your Free Fit-For-Her Cover in the AIA+ App.

Follow the guide below and you will be able to see that your coverage is shown (point 6) below: 

Please ensure that you have provided the correct information via the dedicated microsite when you sign up for this free coverage, including full name as per NRIC, NRIC Number, phone number, residential address and e-mail address. 

If you are unsure, please resubmit the application with the correct information and contact your respective AIA Life Planner for assistance.

✓ Please refer to Table of Documents below for the list of documents required when submitting a claim.

✓ Claims can be submitted via AIA+ app/AIA customer portal

  • Step 1: Choose “Submit Claims” in AIA+ app’s/ AIA Customer Portal homepage
  • Step 2: Choose “Employee Benefits Claim”
  • Step 3: Fill in the claim details under claim type “Accident” and complete the rest of the claim submission process following the instructions in the app/portal.

Table of Documents

List of documents required when submitting a claim:

Documents
  • Copy of NRIC / Passport for Covered Person
  • A copy of the first page of bank statement or account passbook indicating Claimant / Claim Payee Bank Account Number, Account Holder Name, Bank Name for E-payment purpose
  • Original itemised bills (Invoice / Statement) and original official receipts including deposit receipts
  • Copy of Radiology Reports 


Notes:

  1. Written notice of any event likely to give rise to a claim should be submitted to AIA as soon as reasonably possible and in any case not later than 60 days of the occurrence causing such claim.
  2. We may request additional information and/or supporting documents when required; your early response will expedite the processing of your claim.

One of the reasons is that you may have provided incorrect information during the claims application. Please resubmit the claims application with the correct information and contact your respective AIA Life Planner for assistance.

All ages referred to under this free coverage shall be the age of Covered Person’s last birthday.

“Accident” means a sudden, unintentional, unexpected, unusual, and specific event that occurs at an identifiable time and place which shall, independently of any other cause, be the sole cause of bodily Injury.

“Confinement” or “Confined in a Hospital” shall mean admission in a Hospital for a minimum period of six (6) hours upon the recommendation of a Physician and continuous stay in the Hospital prior to the Covered Person’s discharge. Confinement shall be evidenced by a daily room/room and board charged by the Hospital.

“Covered Person” shall mean the person(s) covered whom must meet the following eligibility and has/have successfully applied for this free coverage:

  • Age last birthday at the time of registration is between sixteen (16) years old and seventy (70) years old; and a Malaysian citizen residing in Malaysia.
     

“Hazardous Activity” refers to mountaineering or abseiling necessitating the use of ropes and other climbing equipment, offshore activities beyond five (5) kilometres off any coastline and including rafting or canoeing involving white water rapids, bungee jumping, flying or other aerial activities (unless as a fare-paying passenger in a fully licensed aircraft), underwater activities involving the use of any artificial breathing apparatus to a depth of more than eighteen (18) metres, horseback polo playing, steeple chasing, any form of martial arts, racing (other than on foot or swimming) or trial of speed or reliability, ski-jumping, ski-bob racing, freestyle skiing including the use of bob sleighs, professional sporting activities and competitions of any kind, any organised sporting holiday and any other activities that require a degree of skill.

“Hospital” shall mean only an establishment duly constituted and registered as a Hospital for the care and treatment of sick and injured persons as paying bed-patients, and which:

  1. has facilities for diagnosis and major surgery;
  2. provides twenty-four (24) hour a day nursing services by registered and Graduate Nurses;
  3. is under the supervision of a Physician; and
  4. is not primarily a clinic; a place for alcoholics or drug addicts; a nursing, rest or convalescent home or a home for the aged or similar establishment.
     

“Injury” means bodily Injury caused solely by Accident.

“Licensed Nurse” or “Graduate Nurse” shall mean any person that upon successful completion of a recognised college or school of nursing, is legally authorised by the government of the geographical area of his/her practice to render nursing services, but excluding a Licensed Nurse or Graduate Nurse who is the Covered Person himself, an insurance agent/authorised insurance intermediary, business partner(s) or employer/employee of the Covered Person or a member of the Covered Person’s immediate family or related in similar fashion to the Covered Person.

“Medically Necessary” means a medical service which is:

  1. consistent with the diagnosis and customary medical treatment for a covered disability and/or Injury;
  2. in accordance with standards of good medical practice, consistent with current standard of professional medical care, and of proven medical benefits;
  3. not for the convenience of the Covered Person or the Physician, and unable to be reasonably rendered out of Hospital (if admitted as an in-patient);
  4. not of an experimental, investigational or research nature, preventive or screening nature; and
  5. for which the charges are fair and reasonable and customary for the disability and/or Injury.
     

“Physician”, “Registered Medical Practitioner” or “Surgeon” shall mean any person qualified by degree in western medicine and who is legally authorised in the geographical area of his practice to practise medicine and surgery, but excluding the Covered Person himself, an insurance agent/authorised insurance intermediary, business partner(s) or employer/employee of the Covered Person or a member of the Covered Person’s immediate family or related in similar fashion to the Covered Person.

“Reasonable and Customary” shall mean any medical fee or expense which is charged for treatment, supplies or medical services Medically Necessary to treat an Covered Person’s condition under the care, supervision or order of a Physician; does not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred; and does not include charges that would not have been made if no insurance existed.

Whenever the context requires, masculine form shall apply to feminine and singular term shall include the plural.