No. You may send it to any motor repair workshops within Malaysia. You may refer to Q15 for more details on how to make a request for relief and for the list of documents required for submission.
Frequently Asked Questions
No. This information is only required at point of submission of request for relief. You may refer to Q15 for more details on how to make a submission and for the list of documents required for submission.
Please note that the cash relief is only payable for one car and for one time only.
No. The cash relief is only payable for a car which is owned by the person who signed up for AIA's Banjir Kilat Relief (i.e., belonging to you, the Covered Person). A copy of existing Motor insurance policy / Takaful certificate is required at point of submission of relief to show your ownership of the car. You may refer to Q15 for more details on how to make a request for relief and for the list of documents required for submission.
If your application is successful, you will receive a welcome email within 14 working days from the registration date.
You will then be required to download the AIA+ mobile app via Google Play, App Store or Huawei App Gallery and register your AIA+ account. Once completed, you may view the relief amount via the AIA+ app. You are highly encouraged to download the AIA+ mobile app to enjoy higher relief amount for AIA's Banjir Kilat Relief.
Do not worry. This is where you can view details of AIA's Banjir Kilat Relief in the AIA+ app.
Follow the guide below and you will be able to see that your details are shown (point 6) as below:
Please ensure that you have provided the correct information via the dedicated microsite when you sign up for this relief, including full name as per NRIC, NRIC Number, phone number and e-mail address.
If you are unsure, please resubmit the application with the correct information and contact your respective AIA Life Planner or e-mail MY.Customer@aia.com and include “AIA's Banjir Kilat Relief” in the email subject for assistance.
- Please refer to the Table of Documents below for the list of documents required when submitting a request for relief.
- For Customers: Submit relevant documents via email at MY.Customer@aia.com.
- For Life Planners: Submit relevant documents via email at my.assist@aia.com.
- Please indicate in the Subject Matter: <POLICY/CERTIFICATE NUMBER> - AIA's Banjir Kilat Relief
Table of Documents
List of documents required when submitting a request for relief:
| Documents |
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Note:
- The request for relief must be submitted within 60 days from the flood event date.
- We may request additional information and/or supporting documents when required; your early response will expedite the processing of your request.
One of the reasons is that you may have provided the incorrect information during the application. Please resubmit the application with the correct information and contact your respective Life Planner or email MY.Customer@aia.com for assistance.
All ages referred to under this relief shall be the age of Covered Person’s last birthday.
“Car” shall mean the private car used for social, domestic and pleasure purposes and for the Covered Person’s limited business use such as getting to and from work, and meeting customers.
“Flood” shall mean the overflowing or deviation from their normal channels of either natural or artificial water courses, bursting or overflowing of public water mains and any other flow or accumulation of water originating from outside the building.
“Covered Person” shall mean the person(s) covered whom must meet the following eligibility and has/have successfully applied for this relief:
- Age last birthday at the time of registration is between eighteen (18) years old and seventy (70) years old; and a Malaysian citizen residing in Malaysia.
“We”, “Our” or “Us” shall mean AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad.
Whenever the context requires, masculine form shall apply to feminine and singular term shall include the plural.