Details of your Enquiries / Complaints
To help us resolve your complaint promptly, it is important that you give us as much information as possible when you contact us.
1. Account Information - your full name, policy number(s), NRIC number or loan account number.
2. Contact Details - your mobile phone number or preferred alternatives (house number, alternate mobile phone number, email, etc). If you wish to be called only during certain hours, please let us know.
3. Complaint Information - what your complaint is about, what happened, when did it occur and who was involved. If you have documentary evidence to support your complaint, please provide those to us as well.
Once we receive this information, we will be able to investigate your complaint and work towards a resolution.
If you feel that your dispute has not been resolved fairly, you have the option of referring the matter to the Ombudsman for Financial Services (OFS), subject to the scope of OFS which is available at www.ofs.org.my, within six months of receiving our decision or to Bank Negara Malaysia (BNM):
Jabatan LINK & Pejabat Wilayah
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (Overseas: +603-2174 1717)
Fax: +603-2174 1515