Life Protection
Protect your loved ones’ future from life’s uncertainties.
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{{label}}· With the launch of our new My AIA app on 3 August 2020, e-medical card has been made available to all our Individual Life, Family Takaful and Personal Accident customers.
· Effective 1 October 2020, AIA will no longer issue any physical medical cards or replacement of physical medical cards for all policies/certificates as well as for medical riders to existing policies/certificates.
· You no longer have to present your physical medical card when seeking any medical treatment.
· You are now able to view and access your e-medical card anywhere, anytime via the My AIA app.
· You can download the My AIA app and access your e-medical card after successfully logging in.
· Yes. Effective 1 October 2020, AIA will no longer issue any physical medical cards or replacement of physical medical cards. You are encouraged to download the My AIA app to access your e-medical card.
· Your physical medical card is still valid but is no longer needed. We strongly encourage you to download the My AIA App to access your e-medical card and other various features that are available in the app. If faced with an emergency and you have not downloaded the My AIA App, your identity card (NRIC) / passport is also accepted.
· Effective 1 October 2020, AIA will no longer issue physical medical cards or replacement of physical medical cards. You can access your e-medical card via the My AIA app.
· You can present your identity card (NRIC) / passport during emergency and admission if you do not have a smart phone to access your e-medical card.
· No, you will not be denied medical treatment if you are unable to present the e-medical card. You can present your identity card (NRIC) / passport upon admission. However, we strongly encourage you to download the My AIA app and access your e-medical card via the My AIA app for your convenience.
· Your e-medical card will be available on the My AIA app once your application is approved, and your policy/certificate is set in-force. If you are new AIA customer, you will firstly need to register your My AIA account.
· Once your application is approved and your policy/certificate is in-force, you will receive an e-mail notification from AIA with a guide on how to download the My AIA app.
· No. At the moment, only the policy/certificate owner is able to register for the My AIA app.
· You may contact your Life Planner for further assistance OR contact:
AIA Bhd. / AIA General Berhad |
1300 88 1899 (Customer), 1300 88 2886 (Life Planner) |
AIA PUBLIC Takaful Bhd. |
1300 88 8922 (Customer / Life Planner) |
E-mail us at:
· my.customer@aia.com (Customer)
· my.assist@aia.com (Life Planner)
Visit:
· AIA Customer Centres nearest to you or;
· AIA website: https://www.aia.com.my/en/help-support/contact-us.html
Note: For questions on E-medical card; pre-registration at panel clinics for doctors’ consultations; benefits & utilisations; referral letter; request for letter of guarantee; medical bills; claims; AIA Vitality and Financial Health Check (FHC), please download the full list of FAQs.