MEDICAL CARD FAQS

· With the launch of our new My AIA app on 3 August 2020, e-medical card has been made available to all our Individual Life, Family Takaful and Personal Accident customers.

· Effective 1 October 2020, AIA will no longer issue any physical medical cards or replacement of physical medical cards for all policies/certificates as well as for medical riders to existing policies/certificates.

· You no longer have to present your physical medical card when seeking any medical treatment.

· You are now able to view and access your e-medical card anywhere, anytime via the My AIA app.

· You can download the My AIA app and access your e-medical card after successfully logging in.

· Yes. Effective 1 October 2020, AIA will no longer issue any physical medical cards or replacement of physical medical cards. You are encouraged to download the My AIA app to access your e-medical card.

· Your physical medical card is still valid but is no longer needed. We strongly encourage you to download the My AIA App to access your e-medical card and other various features that are available in the app. If faced with an emergency and you have not downloaded the My AIA App, your identity card (NRIC) / passport is also accepted.

· Effective 1 October 2020, AIA will no longer issue physical medical cards or replacement of physical medical cards. You can access your e-medical card via the My AIA app.

· You can present your identity card (NRIC) / passport during emergency and admission if you do not have a smart phone to access your e-medical card. 

· No, you will not be denied medical treatment if you are unable to present the e-medical card. You can present your identity card (NRIC) / passport upon admission. However, we strongly encourage you to download the My AIA app and access your e-medical card via the My AIA app for your convenience.

· Your e-medical card will be available on the My AIA app once your application is approved, and your policy/certificate is set in-force. If you are new AIA customer, you will firstly need to register your My AIA account.

· Once your application is approved and your policy/certificate is in-force, you will receive an e-mail notification from AIA with a guide on how to download the My AIA app.

· No. At the moment, only the policy/certificate owner is able to register for the My AIA app.

· You may contact your Life Planner for further assistance OR contact:        

E-mail us at:

· my.customer@aia.com (Customer)

· my.assist@aia.com (Life Planner)  

Visit:

· AIA Customer Centres nearest to you or;

· AIA website: https://www.aia.com.my/en/help-support/contact-us.html