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  • MEDICAL CARD FAQS

    MEDICAL CARD FAQS

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    Why is AIA no longer issuing physical medical cards to customers?

    · With the launch of our new My AIA app on 3 August 2020, e-medical card has been made available to all our Individual Life, Family Takaful and Personal Accident customers.

    · Effective 1 October 2020, AIA will no longer issue any physical medical cards or replacement of physical medical cards for all policies/certificates as well as for medical riders to existing policies/certificates.

    · You no longer have to present your physical medical card when seeking any medical treatment.

    · You are now able to view and access your e-medical card anywhere, anytime via the My AIA app.

    · You can download the My AIA app and access your e-medical card after successfully logging in.


    Is this a permanent discontinuation?

    · Yes. Effective 1 October 2020, AIA will no longer issue any physical medical cards or replacement of physical medical cards. You are encouraged to download the My AIA app to access your e-medical card.


    I currently own a physical medical card. What should I do with it?

    · Your physical medical card is still valid but is no longer needed. We strongly encourage you to download the My AIA App to access your e-medical card and other various features that are available in the app. If faced with an emergency and you have not downloaded the My AIA App, your identity card (NRIC) / passport is also accepted.


    Does this apply to new customers only? I am an existing customer of AIA. Can I request to replace my physical medical card with a new one?

    · Effective 1 October 2020, AIA will no longer issue physical medical cards or replacement of physical medical cards. You can access your e-medical card via the My AIA app.


    I am not technology savvy/ I don’t currently own a smart phone. Is there another way for me to seek medical treatment if I don’t have a physical medical card/I’m not able to access the My AIA app?

    · You can present your identity card (NRIC) / passport during emergency and admission if you do not have a smart phone to access your e-medical card. 


    Would I be denied medical treatment if I am unable to present the e-medical card upon admission from 1 October 2020 onwards?

    · No, you will not be denied medical treatment if you are unable to present the e-medical card. You can present your identity card (NRIC) / passport upon admission. However, we strongly encourage you to download the My AIA app and access your e-medical card via the My AIA app for your convenience.


    Can I access my e-medical card immediately on the My AIA app once I have signed-up for my insurance policy/takaful certificate with AIA?

    · Your e-medical card will be available on the My AIA app once your application is approved, and your policy/certificate is set in-force. If you are new AIA customer, you will firstly need to register your My AIA account.


    How and when will I be notified to download the My AIA app?

    · Once your application is approved and your policy/certificate is in-force, you will receive an e-mail notification from AIA with a guide on how to download the My AIA app.


    For individual policies/certificates, can I register the My AIA app user account for my spouse or children who are insured/covered under my medical plan?

    · No. At the moment, only the policy/certificate owner is able to register for the My AIA app.


    Who should I contact if I have any queries?

    · You may contact your Life Planner for further assistance OR contact:        

     

    AIA Bhd. / AIA General Berhad

    1300 88 1899 (Customer), 1300 88 2886 (Life Planner)  

    AIA PUBLIC Takaful Bhd.

    1300 88 8922 (Customer / Life Planner)

     

    E-mail us at:

    · my.customer@aia.com (Customer)

    · my.assist@aia.com (Life Planner)  

     

    Visit:

    · AIA Customer Centres nearest to you or;

    · AIA website: https://www.aia.com.my/en/help-support/contact-us.html


    Note: For questions on E-medical card; pre-registration at panel clinics for doctors’ consultations; benefits & utilisations; referral letter; request for letter of guarantee; medical bills; claims; AIA Vitality and Financial Health Check (FHC), please download the full list of FAQs.

    Contact Us
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Auto Assist/Roadside Assist
    1-800-88-8733
    CONTACT AIA
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    Contact Address
    Customer Relations Unit Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur

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