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    • COVID-19 Safety Procedure at AIA Customer Centres & Self Help Terminals

    Dear Valued Customer,

    The safety of our customers, employees and communities remain our utmost priority. Please expect a longer waiting time at our Customer Centres as we are required to execute extra measures to adhere to the safety procedures and SOP protocols. Your co-operation and understanding on this matter are highly appreciated. 

    Online Transaction is Safer and Faster !

    We strongly encourage all our customers to make use of our digital channels for your insurance/takaful transactions which can be easily done via the AIA+ app from the comfort of your home and at any time including changing your contact details, update your credit/debit card, make premium/contribution payments as well as change your payment cycle.

    If it is necessary for you to visit an AIA Customer Centre, please adhere to the following guidelines to safeguard everyone’s health and safety:

    • Scan the MySejahtera QR code or complete the Visitor Declaration Form
    • Allow body temperature to be taken
    • Compulsory to wear a face mask before entering the premise
    • Adhere to the social distancing guidelines – only one (1) customer is allowed at each counter
    • Priority service will be given to senior citizens, expecting mothers and persons with disabilities

     

    You are advised to avoid visiting our Customer Centre if you are experiencing any of the symptoms below:

    • Feeling unwell/ have fever, cough and shortness of breath
    • Have come in contact with someone who is confirmed COVID-19 positive or Patient Under Investigation (PUI)
    • Waiting for your own COVID-19’s test result and
    • Undergoing quarantine / isolation

     

    Rest assured that all necessary precautionary measures are practiced at all our Customer Centres including:

    • Daily / hourly sanitisation and cleaning of all customers/visitors’ touchpoints, including common areas and Self-Service Terminals (during operation hours).
    • Hand sanitisers are made available for all customers and visitors.
     
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
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    1300-88-1899
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    1300-22-7771
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    1-800-88-8733
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    ABOUT US
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Roadside Assist
    1-800-88-8733
    www.aia.com.my/roadsideAssist
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