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    • AIA VITALITY HOME SERIES - NUTRITION WEBINAR FAQ

    • Signing up for the webinar
    • During the webinar
    • AIA Vitality Points
    • Nutrition-related consultation
    • Technical difficulties
    • Contact us

    Signing up for the webinar

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    How do we sign up for the next nutrition webinar?

    Please look out for an email from AIA Vitality for future webinars and updates. 

    Where can we find more information on the next webinar?

    Please look out for an email from AIA Vitality for future webinars and updates. 

    I did not get the confirmation email even though I have signed up.

    Please check your Junk or Spam folders for the confirmation email. Otherwise, you may register again. If you do not get the confirmation email after the second attempt, please contact us at customercare@aiavitality.com.my or call 1300 88 1899.

    During the webinar

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    Do we need to sign attendance for the webinar?

    Attendance is automatically captured by the system. Your name will be noted if you stayed in the live webinar for a minimum of 30 minutes.

    How do I get the survey form for the webinar?

    The post-event survey form will be emailed to you after the webinar. Our speakers will also share the survey link in the chat box at the end of each webinar, so look out for that!

    What happens when there is a lost connection?

    Please click the “Reconnect” button (in red colour) on your screen.

    If I get reconnected after disconnecting, will it affect my points?

    No. If you have joined the webinar for a combined total of at least 30 minutes, AIA Vitality will award you the points. 

    Will there be a replay of the webinar that we can access after the live webinar?

    The recorded session will be on the My AIA app soon, stay tuned! However, to be eligible for the AIA Vitality points, you will need to attend the live session. 

    AIA Vitality Points

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    How do I get the AIA Vitality HealthyFood™ points for the webinar?

    Only AIA Vitality members who have registered, participated for at least 30 minutes and completed the post-event survey will qualify for the points. 

    When will I get my points?

    Points will be reflected in your AIA Vitality Points Statement on the My AIA app within 7 working days after the webinar.

    What should I do if I didn’t receive the points even though I have attended the session in full duration and followed all the instructions to get the points?

    Please email AIA at customercare@aiavitality.com.my or call 1300 88 1899 (+603 2056 1111 if dialing from overseas).

    Nutrition-related consultation

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    Who should I contact if I’d like to get more information on nutrition?

    We have exciting nutrition features coming soon on AIA Vitality. Stay tuned! 

    How can I engage the dietitian speaker(s) for an individualised and/or in-person nutrition consultation?

    This will be available soon on AIA Vitality, stay tuned! 

    Technical difficulties

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    My computer/server blocks the Google form link for the post-even survey, I can’t open the link.

    Please access the link using your mobile phone and/or using your mobile data. Otherwise, you may speak to your IT team. 

    I did not get the post-event email after the webinar.

    Please check your junk/spam folder for the confirmation email. Otherwise, you may email us at customercare@aiavitality.com.my or call 1300 88 1899 (+603 2056 1111 if dialing from overseas).

    Contact us

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    Who should we contact if we have other questions?

    You may email us at customercare@aiavitality.com.my or call 1300 88 1899 (+603 2056 1111 if dialing from overseas).

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    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
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    1300-88-1899
    For Overseas Customers
    603 2056 1111
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    1300-88-8922
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