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    • Life Protection

      Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.

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      Avoid unforeseen medical expenses with AIA's medical insurance and takaful plans.

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      Focus on your recovery and not your financial commitments when you have AIA's critical illness insurance or takaful plans.

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      AIA Vitality is the science-backed wellness programme that works with you and rewards you for the healthy choices you make. Find out more

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  • My AIA - Online Payment

    • Online Payment
    • FAQ

    My AIA - Online Payment

    Payment through this method can be done using your debit/ credit card. Local or international Visa or Master debit/credit cards are accepted.

    The My AIA “Pay Online” facility is available for :

    Policy loans

    Life insurance policy premiums

    General insurance individual personal accident policy premium

    Takaful certificate contributions

    AIA Vitality membership fees

    Automatic premium loans

    Advance premium/contribution payments for your policies/certificates


    My AIA Online Payment Step 1

    STEP 1

    Login to My AIA

    If you are using web browser, login here.

    If you are using mobile, download the app here.


    STEP 2

    Click "Pay Online"


    STEP 3

    Make a Payment - Select policy/certificate for payment

    1. Check the box(es) to pay the outstanding premium/contribution/AIA Vitality membership.

      Note: The current amount due will vary depending on the last payment date. 

    2. Select the number of advance payment/contribution from the dropdown list. 

      Note: If the policy/certificate is on a quarterly payment cycle, selecting 1 Advance Payment means that the advance payment will be made for the next quarter payment cycle.

    3. For the repayment of your Automatic Premium Loan (APL) and Policy Loan (PL), select the respective boxes.

      Note: You can choose to pay in full or any amount of the APL / PL, subject to a minimum of RM100.

    My AIA Online Payment Step 4

    STEP 4

    Review your payment details and click "Next"


    My AIA Online Payment Step 5

    STEP 5

    Enter your Debit/Credit Card details, check the 2 boxes & click “Proceed”


    My AIA Online Payment Step 6

    STEP 6

    Enter the OTP provided by your card issuing bank to complete the transaction


    My AIA Online Payment Step 7

    STEP 7

    You will be directed to the acknowledgement page after successful payment

    An acknowledgement Email and SMS will also be sent to the email address and mobile number saved under “My Profile”

    Note: Please ensure your email address and mobile are the latest, please update your information through My AIA. 


    STEP 8

    View your transaction history

    View from My AIA portal:
    1. From your home page, select “My AIA” from top panel and click on “My Profile” .
    2. Select “My Payments” and then click on “View Transaction History”
    3. You should be able to see your transaction history in “Online Payment” tab.
    View from My AIA app:
    1. From your home page, click the icon on the top left and select “My Profile”.
    2. Select “My Payments” and then click on “View Transaction History”
    3. You should be able to see your transaction history in “Online Payment” tab.

    FAQ

    + Expand All
    - Collapse All

    1. Who can perform the online payment using My AIA?

    My AIA registered users (Policy/Certificate Owner) can perform renewal premium/contribution payment for in-force policies/certificates. Step by step guide to perform payment via the My AIA App is available here.


    2. How to register as My AIA user?

    If you are a new user, please download the My AIA app from your Apple App Store / Google Play / Huawei App Gallery. Step by step guide on how to register and log in to the My AIA app are available here.


    3. What are the payment methods that can be used for My AIA Pay Online?

    Local or international Visa or Mastercard credit/debit cards is available. 


    4. Is the My AIA Pay Online channel applicable for all AIA policies/certificates?

    Currently, the My AIA Pay Online is only applicable for: 

    • renewal premium and repayment of Automatic Premium Loan/Policy Loan for Life Insurance policies & Family Takaful certificates, 
    • renewal premium for Individual PA policies
    • AIA Vitality membership fees for Individual & Corporate memberships. 

    5. Can I make premium/contribution payment for multiple policies/certificates at one time?

    Yes, you can.


    6. Can I pay any premium/contribution amount?

    No. My AIA Pay Online will display the outstanding premium/contribution amount, except for repayment of Automatic Premium Loan/Policy Loan which is subject to a minimum of RM100. 

    Please take note of your credit/debit card transaction limits that you have set with your respective banks.


    7. How would I know that the premium/contribution payment has been successfully applied to my policy/certificate?

    You may login to the My AIA app, two (2) working days after the payment has been made via the Pay Online method to view the updated Premium/Contribution Due Date under My Policy or the payment transactions in Payment History page.


    8. Can I register my credit/debit card for recurring billing via Pay Online?

    No. You need to enroll for recurring payments via My AIA. Click on “Service Request” and click on “Change Payment Method”. To view step by step guide, click here.


    9. What if I did not receive the SMS notification for One Time Password (OTP) while making payment via Pay Online?

    You can retry by clicking the “Re-send code” button. Alternatively, you may contact your card issuing bank as the OTP SMS will be triggered by the respective issuing bank to the registered mobile number.


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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
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    1300-88-1899
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    1300-22-7771
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    1-800-88-8733
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    Help & Support
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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Pension and Asset Management Sdn. Bhd.
    1300-22-7771
    AIA Roadside Assist
    1-800-88-8733
    www.aia.com.my/roadsideAssist

    Copyright © 2023 AIA Group Limited and its subsidiaries. AIA Bhd. 200701032867 (790895-D) AIA PUBLIC Takaful Bhd. 201101007816 (935955-M) AIA General Berhad 201001040438 (924363-W) AIA Pension and Asset Management Sdn. Bhd. 201201027147 (1011637-P) AIA Health Services Sdn. Bhd. 199601016211 (388561-T). All rights reserved.
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