JomPAY is a new payment solution initiated by Bank Negara Malaysia (BNM) and developed by PayNet as a national payment initiative. With JomPAY, customers from the 41 participating banks in Malaysia can easily make bill payments including insurance premium/takaful contribution using their credit card or bank accounts. This service is made available via both Internet and Mobile Banking channels.

Why JomPAY?

JomPAY provides convenience, fast, hassle free and zero cost to you.

• Convenience - You could pay anywhere and anytime as long as you have access to internet
• Fast - You could save your time from traveling and queuing up at our branches
• Hassle Free - You could set up automatic recurring payments at the same time every month
• Zero cost - It is free of charge

How can I make my premium/contribution payment to AIA individual policies/certificates via JomPAY?

As long as you have signed up for internet banking service with your bank, the JomPAY facility is available for bill payments. Please access the link below for:

• Payment Steps

Where can I find the JomPAY biller code for AIA?

The JomPAY biller code is stated in your Premium Notice / Contribution Notice / Renewal Notice / GPE Notice / Cover Note / Home Quotation.

What is the JomPAY biller code for AIA Bhd., AIA Public Takaful Bhd., and AIA General Bhd.?

A Biller Code is a unique number to identify a JomPAY Biller.

What is Ref-1?

Ref-1 is your Policy Number / Certificate Number / Cover Note Number.

Ref-1 is stated next to the JomPAY logo in your statement.

What is Ref-2?

Ref-2 refers to your contact / mobile number

Is JomPAY free?

Yes. The JomPAY facility is absolutely FREE for customers who choose to make their bill payments via Internet or Mobile Banking.

What should I do if my payment did not go through?

If your transaction failed, the page will prompt an error message. Please ensure that all mandatory fields are filled with correct details as explained under the process steps. For Internet or Mobile Banking assistance, please contact your bank.

Can I opt for recurring premium/contribution payments to AIA via JomPAY?

You are allowed to set-up automatic recurring payments depending on your bank’s recurring feature offerings. You have the flexibility to make changes anytime at your convenience.

While recurring payments can be made under JOMPAY, customers are advised to check their premiums regularly and make the necessary changes to the deducted amounts to avoid excess or deficit premium payments.

Can I remit my customers New Business (NB) premium via JomPAY?

No. JomPAY is not applicable for first premium payments on newly bought policy with AIA.

Do I have to register before making payments with JomPay?

Registration is not required for JomPAY. However, you must have Internet or Mobile Banking access via one (1) of the 41 participating banks. For more information on Internet or Mobile Banking access, please contact your bank.

How is JomPAY different from the existing bill payment service from my bank?

At present, the number of billers available for you to pay differs significantly across banks. You may not be able to make payments to a biller if the biller is not available via your bank’s Internet & Mobile Banking channels. JomPAY creates an accessible and inclusive bill payment eco-system for consumers, banks and billers so that all JomPAY billers are available to all customers of the 41 participating banks in Malaysia.

I already have an existing online payment arrangement via M2U/PPBe. Am I required to change to JOMPAY?

No. It is not required to change to JOMPAY if you already have an existing online payment arrangement.

To know more about JomPAY, visit
http://jompay.com.my/making-a-payment.html

For FAQ on JomPAY, visit
http://www.jompay.com.my/personal-faq.html