Service Requests

It can be anyone but the nominee has to be a person. Nomination of an organisation is not allowed.

Yes. You must take the specific share in percentage, to be paid to each of the nominees. This applies to non-Muslim policyholders only. 

For Muslim policy holders, nominations can be made and policy/certificate proceeds will be paid accordingly. However, the nominees will have to distribute the proceeds according to the Shariah law.

You must fill up the nomination form during policy/certificate application or you can do so after you have purchased the policy/certificate. If you want to do a nomination after you have purchased your policy/certificate, you must submit the completed nomination form to us. You can get the form here. Submit the completed form to your Life Planner or at any of our Customer Centres. You can also mail the form to:

Customer Servicing Department,
Level 6, Wisma AIA,
99 Jalan Ampang,
50450 Kuala Lumpur.

You must provide the name, NRIC (for Malaysian)/Passport No (for non-malaysian), date of birth, Nationality, relationship with nominee, percentage of share and the address of each nominee. This information will help us to process the claim accurately.

If you are a non-Muslim and you have named either your spouse, child or your parents as nominees, you are advised to name a Trustee. The trustee’s role is to manage and divide the money accordingly. The selected trustee must not necessarily be your family member, however it has to be someone that you can trust as the person will be managing the policy proceeds.

This rule does not apply to AIA PUBLIC Takaful customers.

Not necessarily. The appointment of the trustee can be made when you apply for the policy or at a later time.

You may appoint nominee(s) as:

 

1. A Wasi (Executor); or

    

2. A nominee under conditional hibah (gift).

    

You must fill up the nomination form during certificate application or you can do so after you have purchased the certificate. If you want to do a nomination after you have purchased your certificate, you must submit the completed nomination form to us. You can get the form here . Submit the completed form to your Life Planner or at any of our Customer Centres. You can also mail the form to:

Customer Servicing Department,
Level 6, Wisma AIA,
99 Jalan Ampang,
50450 Kuala Lumpur.

The nominee shall receive the Takaful benefits under the Certificate as a Wasi (Executor) and shall distribute the Takaful benefits in accordance to the Islamic Law of Inheritance (Faraidh) or Distribution Act 1958, whichever is applicable.

The nominee shall receive the Takaful benefits as a beneficiary and shall be entitled to the Takaful benefits in accordance with the percentages stated in the nomination form.