At AIA, we hold ourselves to the highest standards of integrity and ethics in everything we do. In doing so, we protect the trust placed in us by our customers and maintain and enhance the foundation of our long term sustainability and success.
Our Code of Conduct provides clear guidance on how to conduct business at all times and applies to all AIA officers and employees. Our business partners, including agents, contractors, subcontractors, suppliers, distribution partners, and others who act on behalf of AIA are required to apply the same standards and follow the same responsible practices as our employees.
In line with our Operating Philosophy: 'Doing the Right Thing, In the Right Way, With the Right People and the Right Results will Come', our Whistle Blower Protection Policy seeks to encourage employees and stakeholders to report concerns about misconduct or wrong doing ( i.e. Reportable Conduct ) to AIA (anonymously if preferred) without fear of retaliation if the matter is reported in “good faith” with complete assurance that all received reports will be assessed and investigated appropriately.
You may report your concerns through the following : -
AIA Group Compliance
Tel: +852 2832 1200
E-mail: compliance@aia.com
AIA Ethicsline
Details can be found at: www.aiaethicsline.com
Alternatively, you may also raise your concerns to enforcement authorities such as Bank Negara Malaysia (BNM) and Polis Diraja Malaysia (PDRM) , if warrant.