Most people believe that a medical card means total and complete coverage of medical costs, but this is only true to a certain extent. In Alex’s case, his policy was subject to a feature called the co-insurance and the deductible. Co-insurance is a form of cost-sharing, or splitting the cost of the medical service between you and your insurance company. 1
Here is how it works. If you happen to be diabetic, you may visit the doctor on a regular basis. You just paid your RM1,500 deductible, which is the amount you have to pay for health care services before your health insurance begins to pay. From here on out, as your plan includes a 30% co-insurance sharing cost, you will only need to pay for 30% of your medical bills while the insurer pays the remaining 70%. So, if your treatment costs RM150, the plan will pay RM105 and you will pay RM45.1
For Alex, this was his first time using his medical card and he had yet to meet his deductible of RM2,000. Thus, he had to pay that amount before he could enjoy full coverage from his insurer.
The percentage ratio of co-insurance payment depends entirely on your medical plan. If Alex had decided to opt for a medical plan with zero co-insurance and deductibles, this is also possible as he could select a plan like A-Plus Med. This plan in particular provides seamless admissions to 98 panel hospitals in Malaysia, and it can also be expanded to include the policyholder’s spouse and children.
The following week, the pain returned, this time more intensely. After the necessary paperwork at the hospital’s admissions counter, Alex was told to wait for his insurer to issue a guarantee letter before he could be admitted. So imagine his shock when he was informed that his insurer refused to issue a guarantee letter – which means that he has to bear for the cost of his treatment!