Protect yourself and your loved ones from life's uncertainties with AIA's life insurance and takaful plans.
22 April 2021
after the doctor has informed you that you can go home?
The doctor has to completethe discharge section of the Pre-Authorisation Form, providing information like the final diagnosis, treatment provided or surgery procedure performed.
The hospital billingstaff will finalise your hospital expenses to generate the final bill and prepare discharge documentations. The completed documents are submitted to AIA for claims adjudication.
AIA will do the necessarymedical checking to ensure that the hospital charges are reasonable and customary. This is to ensure that you have received the right care.
Once AIA has made aclaims decision on the hospital stay cost; the final Guarantee Letter will be issued, and the hospital will conduct the discharge process.The entire process does take time, so be prepared to wait (up to 3-4 hours).
It is recommended to ask for a call our contact centre at . 1-300-88-1899copy of an itemised breakdown of the hospital bill to verify all the charges. When in doubt, seek clarification from the hospital staff in charge of discharge or
Do not hesitate to voice yourconcern if you find abnormalities in the hospital bill.
We at AIA are always here to help you in your health journey and provide the assistance that you need so that you can focus on your recovery. Take care!