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  • Hospital Discharge 101

    22 April 2021

    HOSPITAL
    DISCHARGE 101

    Your treatment is done and you can now go home! We hope each new day brings you closer to a full and speedy recovery. But before you say goodbye to that hospital bed, there are some things that need to be settled.

    WHAT HAPPENS

    after the doctor has informed you that you can go home?

    STEP ONE

    The doctor has to complete
    the discharge section of the
    Pre-Authorisation Form,
    providing information like
    the final diagnosis, treatment
    provided or surgery
    procedure performed.

    STEP TWO

    The hospital billing
    staff will finalise your
    hospital expenses to
    generate the final bill and
    prepare discharge
    documentations. The
    completed documents
    are submitted to AIA
    for claims adjudication.

    STEP THREE

    AIA will do the necessary
    medical checking to
    ensure that the hospital
    charges are reasonable
    and customary. This is to
    ensure that you have
    received the right care.

    STEP FOUR

    Once AIA has made a
    claims decision on the
    hospital stay cost; the
    final Guarantee Letter will
    be issued, and the
    hospital will conduct the
    discharge process.The
    entire process does take
    time, so be prepared to
    wait (up to 3-4 hours).

    WHAT YOU SHOULD LOOK OUT FOR

    It is recommended to ask for a
    copy of an itemised breakdown of
    the hospital bill to verify all the
    charges. When in doubt, seek
    clarification from the hospital
    staff in charge of discharge or
    call our contact centre at
    1-300-88-1899
    .

    Do not hesitate to voice your
    concern if you find abnormalities
    in the hospital bill.

    We at AIA are always here to help you in your health journey and provide the assistance that you need so that you can focus on your recovery. Take care!

    REFERENCES

    www.aia.com.my/en/what-matters/finance/medical-repricing-and-how-it-affects-you.html

    www.aia.com.my/en/what-matters/finance/medical-insurance-vs-critical-illness-insurance.html

    Has this article helped you to understand more about hospital discharge?

    • Yes (55%)
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    BASIC

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    A medical plan with no lifetime limit that takes care of your own medical needs.

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    AIA Malaysia
    Menara AIA, 99, Jalan Ampang,
    50450 Kuala Lumpur
    AIA Bhd.
    1300-88-1899
    For Overseas Customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
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    1300-22-7771
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    1-800-88-8733
    www.aia.com.my/roadsideAssist

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