The cashless facility is only applicable for our panel and platinum hospitals.
For prompt processing of your admission, please present your medical card with your Identity Card and referral letter, where applicable, to the hospital admission officer. If you are eligible for the Letter of Guarantee, you are required to sign a claim form upon admission to the hospital and an approved claims statement at the time of discharge. Please also note that you will need to pay the deductible amount of RM300, and any other ineligible expenses upon discharge.
Any non-eligibility or invalidity of the cashless facility will be communicated to you through the hospital. Please note that there will be no Letter of Guarantee issued for the first three months of your certificate. In the event you are hospitalised during this period, you will have to pay the charges in full and submit your claim with all the necessary documentation to us. Please refer to question 24 for more information on the necessary documentation for claims.