If you need to make a claim, you can download the claim form and consent form here. Please complete the form, including your bank information as we will pay the approved claim directly to your bank account via e-payment.
Below are the list of documents that you would need to make a claim:
1) Claim Form
2) Death Certificate
3) Original policy contract/Bond of Indemnity
4) Proof of claimant's relationship to deceased
5) Claimant's IC
6) JPN letter (for death outside of Malaysia)
7) 5 copies of Consent form
Non original documents must be certified as true copy by AIA authorised staff at our AIA Customer Centres, at the police station, a school headmaster or the head of your village.
You can submit the completed claim form together with the necessary documents at any of our AIA Customer Centres.