If you need to make a claim, you can download the forms required (item 1 and 6 listed below) here. Claimant’s Statement - Death Claim can be found under the “Claims > Claims Form” section and the Consent Form under the “Others” section. Please complete the forms, including your bank information as we will pay the approved claim directly to your bank account via e-payment.
Below are the list of documents that you would need to make a claim:
1) Claimant’s Statement – Death Claim
2) Death Certificate
3) Proof of claimant's relationship to deceased
4) Claimant's IC
5) JPN letter (for death outside of Malaysia)
6) 5 copies of Consent Form
Non original documents must be certified as true copy by AIA authorised staff at our AIA Customer Centres, at the police station, a school headmaster or the head of your village.
You can submit the completed claim form together with the necessary documents at any of our AIA Customer Centres.