The Free Hajj and Umrah Cover supports the Covered Person’s pilgrimage journey by providing death coverage during the Covered Person’s Hajj or Umrah trip.

Table of Benefits

Notes:

1. The Covered Person must register for the Free Hajj and Umrah Cover before commencing their Hajj or Umrah trip.
2. Coverage for Death Benefit and Accidental Death Benefit starts when the Covered Person enters the international border when travelling to Saudi Arabia until the Covered Person exits the international border at the destination where the Covered Person departs from Saudi Arabia. International border represents the border limit where the Covered Person crosses the Malaysian Immigration Passport check when travelling to or from Saudi Arabia.
3. There is no waiting period for this free coverage.
4. Each Covered Person is limited to signing up for Free Hajj and Umrah Cover only ONCE during the coverage period.
5. The Free Hajj and Umrah Cover does not provide any coverage during Ziarah or travels.
6. Only ONE benefit is payable under the Free Hajj and Umrah Cover.
7. My AIA app user/non-My AIA app user status of the Covered Person at point of claims will be used to determine the benefit amount payable.
8. This free coverage is subject to a total claims limit of RM1 million (aggregated between all the free covers offered by AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad).
9. This Free Hajj and Umrah Cover is covered by AIA PUBLIC Takaful Bhd.
10. Please refer to Appendix 1 for the definition of the capitalised terms.
11. Please refer to Question 11 for the exclusion to Free Hajj and Umrah Cover.

You can sign up for AIA’s Free Hajj and Umrah Cover from 1 June 2023 until 31 July 2023.

To be eligible for this coverage, one needs to be:

1. A Malaysian citizen currently residing in Malaysia; and
2. Between the age of 15 days and 15 years (for children) OR 16 years and 50 years old (for adults)

Note: Only parents or the legal guardians can sign up for this free coverage for children under their care.

You can reach out to any AIA Life Planner to sign up through the dedicated microsite.

Provide the relevant information below via the dedicated microsite during the registration period:

1. Individual's information (16 years old and above)
   1. Full Name as per NRIC
   2. NRIC number
   3. Phone number
   4. E-mail address
   5. Location
   6. Where did you hear about this
2. Child's information (15 years old and below; up to 3 children in one registration form*)
   1. Child's name
   2. NRIC number

*Note: Only parents or the legal guardians are allowed to sign up for this free coverage for children under their care. For those with more than 3 children under their care, please register using a fresh registration form.

If you do not know any AIA Life Planners, please email us at MY.Customer@aia.com and provide your Name, Contact Number and Current Location (e.g. Kepong, Kuala Lumpur) and include “Free Hajj and Umrah Cover” in the email subject.

Your coverage will start on 12 June 2023 or on the registration date, whichever is later, i.e.:

• If you register before 12 June, your coverage will start on 12 June.
• If you register from 12 June onwards, your coverage will start from your registration date.

Your coverage will end on 31 August 2023, or upon reaching a total claims limit of RM1 million (aggregated between all the free covers offered by AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad), whichever is earlier. AIA reserves the right to withdraw this Free Hajj and Umrah Cover at any time without prior notice.

No. Free Hajj and Umrah Cover is only eligible for Malaysians who are residing in Malaysia.

No. Coverage for Death Benefit and Accidental Death Benefit starts only after the Covered Person has commenced his Hajj or Umrah trip, i.e., after he enters the international border when travelling to Saudi Arabia.

Yes. The Death Benefit and Accidental Death Benefit are payable if death happens before the Covered Person exits the international border at the destination where the Covered Person departs from Saudi Arabia, as long as the trip is for Hajj or Umrah purpose.

Yes, if the supporting claim documents such as offer letter to perform Hajj, airline ticket, flight itinerary, boarding pass or proof of hotel/accommodation booking can be provided.

Please refer to Question 15 for the list of documents required for claims submission.

No. A claim under the Free Hajj and Umrah Cover is only payable for one benefit.

This free coverage does not cover any death claim if death happened due to suicide.

If your application is successful, you will receive a welcome email within 14 working days from the registration date.

You will then be required to download the My AIA mobile app via Google Play, App Store or Huawei App Gallery and register your My AIA account. Once completed, you may view your benefits via the My AIA app. You are highly encouraged to download the My AIA mobile app to enjoy higher coverage for this Free Hajj and Umrah Cover.

Do not worry. This is where you can view details of your Free Hajj and Umrah Cover in the My AIA App.

Follow the guide below and you will be able to see that your coverage is shown (point 6) as below:

Please note that the fields/terminology(s) within the My AIA app such as Policy/Certificate No., Policy/Certificate Owner, Company Name, Staff/Employee No., Company Effective Date are NOT applicable for this Free Hajj and Umrah Cover as the Free Hajj and Umrah Cover is not an insurance/takaful benefit.

Please ensure that you have provided the correct information via the dedicated microsite when you sign up for this free coverage, including full name as per NRIC, NRIC Number, phone number and e-mail address.

If you are unsure, please resubmit the application with the correct information and contact your respective AIA Life Planner or e-mail MY.Customer@aia.com and include “Free Hajj and Umrah Cover” in the email subject for assistance.

• Please refer to the Table of Documents below for the list of documents required when submitting a claim.
• Claims can be submitted via email:
  • Claim form can be downloaded via the AIA website at www.aia.com.my > Help & Support > Form Library > AIA PUBLIC Takaful Bhd. > Claims > Claims Form > Claimant’s Statement Death Claim
  • For Customers: Submit the completed claim form together with the required supporting documents via email at MY.Customer@aia.com.my
  • For Life Planners: Submit relevant documents via email at my.assist@aia.com
• Please indicate in the Subject Matter: <POLICY/CERTIFICATE NUMBER> - Free Hajj and Umrah Cover

Table of Documents

List of documents required when submitting a claim:

Documents

Death Claim Form Certified true copy of death certificate A copy of Police Report, if any A copy of Post-Mortem report, if any Proof of relationship: marriage certificate or birth certificate A copy of Malaysian Identity Card with front and back for Covered Person and Payee A copy of the first page of bank statement or account passbook indicating Payee Bank Account Number, Account Holder Name, Bank Name for E-payment purpose Offer letter from Tabung Haji to perform Hajj, if applicable Airline ticket, flight itinerary, boarding pass or proof of hotel/accommodation booking

Notes:

1. Claims must be submitted within sixty (60) days from the date of event.
2. We may request for additional information and/or supporting documents when required; early response from the claimant will expedite the processing of the claim.

The claimant may have entered the incorrect information during the claims application. Please resubmit the claim application with the correct information and contact your respective Life Planner or email MY.Customer@aia.com for assistance.

All ages referred to under this free coverage shall be the age of Covered Person’s last birthday.

“Accident” means a sudden, unintentional, unexpected, unusual, and specific event that occurs at an identifiable time and place which shall, independently of any other cause, be the sole cause of bodily Injury.

“Covered Person” shall mean the person(s) who must meet the following eligibility and has/have successfully applied for this free coverage:
• Age last birthday at the time of registration is between fifteen (15) days old and fifty (50) years old; and a Malaysian citizen residing in Malaysia.

“Injury” means bodily Injury caused solely by Accident.

“We”, “Our” or “Us” shall mean AIA Bhd., AIA PUBLIC Takaful Bhd., and AIA General Berhad.

Whenever the context requires, masculine form shall apply to feminine and singular term shall include the plural.