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  • FREE COVID-19 VACCINATION COMPLICATIONS COVERAGE

    • ABOUT THE CAMPAIGN
    • FAQ

    EXCLUSIVE FOR AIA CUSTOMERS ONLY

    If you have vaccinated or will be going for vaccination soon, we would like to offer you FREE Covid-19 Vaccine Complications Cover

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    - COLLAPSE + EXPAND
    1. The Free COVID-19 Vaccine Complications Cover is open to Malaysians aged 18 to 70 years old and are currently residing in Malaysia.
    2. The registration period is open from 1 August 2021 – 31 August 2021. Applicants must register for the Free COVID-19 Vaccine Complications Cover before the first / final vaccination dose in Malaysia.
    3. The Free COVID-19 Vaccine Complications Cover is valid until 31 December 2021 or upon reaching the total claims limit of RM3 million, whichever is earlier.
     

    FAQ

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    1. What is AIA’s “Free COVID-19 Vaccine Complications Cover”?

    We are providing free coverage against complications arising from COVID-19 Vaccine to all existing AIA Malaysian customers. To be eligible for this free coverage, the person needs to:

    1) be between the age of 18 to 70;

    2) be a Malaysian citizen currently residing in Malaysia; and

    3) be registered before the first/final COVID-19 Vaccine dose.

    The Free COVID-19 Vaccine Complications Cover provides the following benefits until 31 Dec 2021:

    Benefits

    Description

     

    Death Benefit

     

    In an unfortunate event if the person dies due to complications/side effects arising from COVID-19 Vaccine within 30 days from the date the person received any approved COVID-19 Vaccine in Malaysia, a lump sum amount of RM20,000 will be payable.

     

    This benefit is only payable if the death occurred in Malaysia and will be payable to the next-of-kin or parents, with proof of relationship.

     

     

    Daily Hospital Income Benefit

     

    If the person is hospitalised due to complications/side effects arising from COVID-19 Vaccine within 30 days from the date the person received any approved COVID-19 Vaccine in Malaysia, we will provide a daily hospital income of RM100 per day, up to a maximum 14 days.

     

    Notes:

    1. COVID-19 Vaccine refers to any type COVID-19 vaccine (including the first dose and subsequent doses) that is approved for use in Malaysia by the Ministry of Health (MOH) and administered by the appointed parties in Malaysia.

    2. Hospitalisation due to complications/side effects arising from COVID-19 Vaccine must be considered medically necessary by a registered medical practitioner.

    3. Daily Hospital Income Benefit is applicable for both private and government hospitals in Malaysia, while admission to hospitals outside Malaysia is not covered.

    4. Daily Hospital Income Benefit shall be payable even if a person is hospitalised multiple times due to complications/side effects arising from COVID-19 Vaccine during the coverage period, subject to a maximum of 14 days per life.

    5. This Free COVID-19 Vaccine Complications Cover is valid until 31 December 2021 or upon reaching the total claims limit of RM3 million, whichever is earlier. 


    2. How can I sign up for AIA’s “Free COVID-19 Vaccine Complications Cover”?

    Follow the steps below to sign up for the free coverage:

    • Step 1: Download the My AIA App in Google Play, App Store or Huawei App Gallery
    • Step 2: Login into the My AIA App and complete the Financial Health Check (FHC)
    • Step 3: Tap on ‘TALK TO AIA’ button at the FHC result page and submit the required information

    3. What is considered as “Medically Necessary”?

    “Medically Necessary” shall mean a medical service which is:

    (a) consistent with the diagnosis and customary medical treatment for a covered disability, and

    (b) in accordance with the standards of good medical practice, consistent with current standard of professional medical care, and of proven medical benefits, and

    (c) not for the convenience of the person or the physician, and unable to be reasonably rendered out of hospital (if admitted as an inpatient), and

    (d) not of an experimental, investigational or research nature, preventive or screening nature. 


    4. What is the coverage period of this Free COVID-19 Vaccine Complications Cover?

    The coverage period of this Free COVID-19 Vaccine Complications Cover is from 3 June 2021 to 31 December 2021 or upon reaching the total claims limit of RM3 million, whichever is earlier. AIA reserves the right to withdraw this Free COVID-19 Vaccine Complications Cover at any time without notice. 


    5. Is there any exclusion to the Free COVID-19 Vaccine Complications Cover?

    The Death Benefit and/or Daily Hospital Income Benefit is only payable if it was due to complications/side effects arising from COVID-19 Vaccine within 30 days from the date the person received any approved COVID-19 Vaccine in Malaysia. Hence, these benefits are not payable due to any sickness or disease other than those caused by complications/side effects arising from COVID-19 Vaccine.


    6. Can my family members enjoy this coverage?

    This offer is now limited to AIA existing customers only. 


    7. How will I know if I’m enrolled for this Free COVID-19 Vaccine Complications Cover and how do I check the applicable benefits?

    Your Free COVID-19 Vaccine Complications Cover will commence on the day you submit your details by following the steps in Question 2. You will receive a welcome email within 14 working days from the registration date.

     

    You may view your benefits via the My AIA App. You will need to use the My AIA App to submit any claims on Daily Hospital Income Benefit.


    8. I downloaded the My AIA app and noticed that it stated AIA BHD. as my Company Name is and that I am an employee of AIA BHD. I don’t understand why COVID-19 Vaccine Complications Cover is an Employee Benefit.

    Here is the guide on how to view your Free COVID-19 Vaccine Complications Cover in the My AIA App. You can see that your coverage is stated in point 6 as Death Benefit RM20,000/life and Hospital Income RM100/day.

     

    The My AIA App does not only display Free COVID-19 Vaccination Complications Cover. Kindly disregard such content/terminology(s) within the My AIA App such as Policy No., Policy Owner, Company Name, Staff / Employee No., Company Effective Date as shown in the screenshots below as the Free COVID-19 Vaccine Complications Cover is not an insurance benefit.


    9. How do I make a claim under the Free COVID-19 Vaccine Complications Cover?

    You or the claimant may download the claim form via AIA website at www.aia.com.my  > Help & Support > Form Library > Claims.

     

    To claim the Daily Hospital Income Benefit, please download My AIA mobile app to register your My AIA account and you can submit the claims via the app as per the following steps:

    Step 1: Choose “Submit Claims” under the My AIA App homepage

    Step 2: Fill in the claim details under claim type “Hospitalisation” and complete the rest of the claims submission process as per the instructions in the My AIA App.

     

    To claim the Death Benefit:

    Submit the completed claim form together with the required supporting documents to MY.Customer@aia.com.

    Please indicate in the Subject Matter: Claims Submission for COVID-19 Vaccine Complications

    Below is the list of documents required when submitting a claim:

     

    For Death Benefit

    (death due to complications arising from Covid-19 Vaccine)

     

     

    For Daily Hospital Income Benefit

    (hospitalisation due to complications arising from Covid-19 Vaccine)

    1.     Death Claim Form

    2.     Death Certificate

    3.     Copy of IC of the deceased and claimant

    4.     Valid proof of the date the person received COVID-19 vaccine (eg. Vaccination status in MySejahtera app, Vaccination Card from MOH)

    5.     Claimant Bank Account Number

    6.     Proof of relationship to deceased (eg. Birth certificates OR marriage certificates of deceased and claimant)

     

    1.     Valid proof of the date the person received the COVID-19 Vaccine (eg. Vaccination status in MySejahtera app, Vaccination Card from MOH)

    2.     Hospitalisation Claim Form

    3.     Copy of IC of the claimant

    4.     Copy of the Hospitalisation Bills

    5.     Claimant Bank Account Number


    10. Why is my claim application rejected due to inaccurate information for this Free COVID-19 Vaccine Complications Cover?

    You may have entered incorrect information. Please resubmit the claim application with the correct information or email MY.Customer@aia.com for assistance.


    11. I am a Malaysian and currently stranded in Singapore. I have received my COVID-19 vaccine in Singapore. Am I eligible for the Free COVID-19 Vaccine Complications Cover?

    No, the coverage is only eligible for Malaysians residing in Malaysia and have received the COVID-19 vaccination in Malaysia. The benefits will only be payable either upon death occurred in Malaysia or “medically necessary” hospitalisation in Malaysia due to COVID-19 Vaccine (refer Q1).


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