aia cares

The financial support is offered to all doctors, nurses and hospital staff working at the screening facilities and designated hospitals involved in the handling of COVID-19 cases in Malaysia, as listed in the Ministry of Health’s “SENARAI PUSAT SARINGAN DAN HOSPITAL YANG MENGENDALIKAN KES COVID-19” published on its website.

For the latest list, please refer to Annex 3 available on the MOH website at http://www.moh.gov.my/index.php/pages/view/2019-ncov-wuhan-guidelines

Doctors, nurses and hospital staff shall include doctors (both general physicians and specialist), traditional practitioners, nurses, paramedics, laboratory technicians, ambulance workers, volunteer medical staff, hospital admin staff, environmental health officers and cleaners. 

If you have been diagnosed with COVID-19 while on duty at the MOH designated screening facilities and hospitals and would like to claim for the financial support, please follow the steps as below: 

Step 1:
Click here to email us your details.

Step 2:
In the email, please indicate in the subject: AIA CARES - PLEASE INDICATE NAME OF CLAIMANT and provide the following details:

• How long will this financial support be valid for?
  The financial support is effective from 1 March 2020 and will be available until 30 September 2020 (extended from the initial 30 June 2020) or when the RM2 million fund is fully disbursed, whichever is earlier.
  
• Under what circumstances am I eligible to claim for this financial support?
  If you are a doctor, nurse or hospital staff working at the screening facilities and hospitals involved in the handling of COVID-19 cases in Malaysia, as listed on the Ministry of Health (MOH)’s website, and in the course of carrying out your duty at the hospital/screening facility you are diagnosed with COVID-19, you will be eligible for the financial support. 
• Can someone else make a claim / request on my behalf?
  Yes, anyone authorised by you / your beneficiary can submit on your behalf. We will require the authorised person to submit your employment identification as a supporting document for the claim / request for the financial support.
  
• I am a doctor working at one of the MOH designated hospitals for COVID-19. I also happen to have an individual Life policy/Takaful certificate with AIA which currently offers me free additional cover for COVID-19. Will I be eligible for this financial support?
  Yes you will be eligible for this financial support as well. If you’re confirmed to have contracted COVID-19, in addition to claiming from the benefits we currently offer to AIA policyholders like yourself, you are also able to receive the relevant financial support from AIA.
  
• Are my husband/wife and children eligible for this financial support?
  The financial support is offered to all doctors, nurses and hospital staff working at the MOH’s designated screening facilities and hospitals involved in the handling of COVID-19 cases only. It is not extended to their family members/dependents.

For further queries please contact our Careline: 1300 88 1899 during our normal operating hours:

Monday – Thursday: 8:30 am – 5:30 pm
Friday: 8:30 am – 4:30 pm