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    • aia cares

    Financial Support For All COVID-19 Healthcare Frontliners

    AIA Initiative Under AIA Touching Lives Programme

    The past few weeks have been unprecedented times for everyone in Malaysia as we witnessed the implementation of the Government’s Movement Control Order as part of its efforts to curb the spread of COVID-19 in our country.

    The Ministry of Health (MOH)’s quick response in activating the necessary health security measures, alongside the dedication of our nation’s healthcare professionals have given all of us a fighting chance to break the chain of infection and prevent the virus from spreading further. This is by no means a surmountable task, especially for the doctors, nurses and hospital staff who have been called upon to serve on the frontline. Despite being highly exposed to the risk of getting infected, they remain steadfast in carrying out their duties, working incredibly long hours to screen, treat and care for those in need of medical attention as a result of COVID-19.

    In appreciation of the sacrifices and selfless contributions made by our country’s COVID-19 Healthcare Frontliners, AIA Malaysia through AIA Touching Lives – our corporate social responsibility programme – has pledged RM2 million to provide financial support to all doctors, nurses and hospital staff working at the MOH designated hospitals and screening facilities involved in the handling of COVID-19 cases in Malaysia.

    The support is provided effective 1 March 2020 and will be available until 30 September 2020 (extended from the initial 30 June 2020) or when the RM2 million fund is fully disbursed, whichever is earlier.

    • WHAT DOES IT PROVIDE?
    • WHO DOES IT COVER?
    • HOW TO CLAIM FOR THE FINANCIAL SUPPORT?
    • FREQUENTLY ASKED QUESTIONS
    1. Inconvenience Allowance:

      If a doctor, nurse or hospital staff is diagnosed with COVID-19 when carrying out their duties, they will receive a one-time RM1,000 allowance.

    2. Compassionate Relief:

      In the unfortunate event that the doctor, nurse or hospital staff passes away due to COVID-19, an additional lump sum of RM10,000 will be paid to his/her beneficiary.

    The financial support is offered to all doctors, nurses and hospital staff working at the screening facilities and designated hospitals involved in the handling of COVID-19 cases in Malaysia, as listed in the Ministry of Health’s “SENARAI PUSAT SARINGAN DAN HOSPITAL YANG MENGENDALIKAN KES COVID-19” published on its website.

    For the latest list, please refer to Annex 3 available on the MOH website at http://www.moh.gov.my/index.php/pages/view/2019-ncov-wuhan-guidelines

    Doctors, nurses and hospital staff shall include doctors (both general physicians and specialist), traditional practitioners, nurses, paramedics, laboratory technicians, ambulance workers, volunteer medical staff, hospital admin staff, environmental health officers and cleaners. 

    If you have been diagnosed with COVID-19 while on duty at the MOH designated screening facilities and hospitals and would like to claim for the financial support, please follow the steps as below: 

    Step 1:
    Click here to email us your details.

    Step 2:
    In the email, please indicate in the subject: AIA CARES - PLEASE INDICATE NAME OF CLAIMANT and provide the following details:

    Personal Details Payment Details
    Name of claimant (as per NRIC/Passport):
    ID Number (NRIC/Passport):
    Mobile number:
    Email address:
    Name of contact person (if not claimant):
    Relationship to claimant (if applicable):
    Name of designated hospital or screening centre you currently work at:
    Contracted COVID-19 while on duty at hospital/screening centre: Y / N     		Bank accountholder name:
    Bank account number:
    Bank name:

    Step 3:
    Before the email is sent, remember to attach the relevant documents as well:

    Compassionate Relief due to COVID-19 Inconvenience Allowance due to COVID-19
    1. Death Certificate with confirmed COVID-19 diagnosis
    2. Copy of IC / Copy of Passport (for foreigner) of the deceased and claimant
    3. Copy of employment identification (i.e. employment letter, staff ID, etc.)
    4. Copy of beneficiary nomination registered with the human resource department
    5. Copy of beneficiary’s bank statement
    1. Proof of confirmed COVID-19 diagnosis i.e. medical report, etc.
    2. Copy of IC / Copy of Passport (for foreigner) of the claimant
    3. Copy of employment identification (i.e. employment letter, staff ID, etc.)
    4. Copy of claimant's bank statement
    • How long will this financial support be valid for?
      The financial support is effective from 1 March 2020 and will be available until 30 September 2020 (extended from the initial 30 June 2020) or when the RM2 million fund is fully disbursed, whichever is earlier.
    • Under what circumstances am I eligible to claim for this financial support?
      If you are a doctor, nurse or hospital staff working at the screening facilities and hospitals involved in the handling of COVID-19 cases in Malaysia, as listed on the Ministry of Health (MOH)’s website, and in the course of carrying out your duty at the hospital/screening facility you are diagnosed with COVID-19, you will be eligible for the financial support. 
    • Can someone else make a claim / request on my behalf?
      Yes, anyone authorised by you / your beneficiary can submit on your behalf. We will require the authorised person to submit your employment identification as a supporting document for the claim / request for the financial support.
    • I am a doctor working at one of the MOH designated hospitals for COVID-19. I also happen to have an individual Life policy/Takaful certificate with AIA which currently offers me free additional cover for COVID-19. Will I be eligible for this financial support?
      Yes you will be eligible for this financial support as well. If you’re confirmed to have contracted COVID-19, in addition to claiming from the benefits we currently offer to AIA policyholders like yourself, you are also able to receive the relevant financial support from AIA.
    • Are my husband/wife and children eligible for this financial support?
      The financial support is offered to all doctors, nurses and hospital staff working at the MOH’s designated screening facilities and hospitals involved in the handling of COVID-19 cases only. It is not extended to their family members/dependents.

    For further queries please contact our Careline: 1300 88 1899 during our normal operating hours:

    Monday – Thursday: 8:30 am – 5:30 pm
    Friday: 8:30 am – 4:30 pm

    Contact Us
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    AIA Auto Assist/Roadside Assist
    1-800-88-8733
    CONTACT AIA
    AIA Bhd.
    1300-88-1899
    For overseas customers
    603 2056 1111
    AIA PUBLIC Takaful Bhd.
    1300-88-8922
    AIA General Berhad
    1300-88-1899
    Contact Address
    Customer Relations Unit Menara AIA, 99 Jalan Ampang 50450 Kuala Lumpur

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