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{{label}}THANK YOU to our nation’s healthcare professionals who have given all of us a fighting chance to break the chain of infection and prevent the COVID-19 virus from spreading further.
As at 30 September 2020, we have disbursed RM316,000 to frontliners consisting of doctors, nurses and hospital staff who were infected by COVID-19 while in the line of duty in Malaysia. It is our hope that with the financial assistance given, we have managed to give them and their families peace of mind as they battled on the frontlines against this virus.
With this, the financial support through AIA Cares that was offered from 1 March 2020 to 30 September 2020 (extended from the initial 30 June 2020) will now come to a close.
Our utmost appreciation to the frontliners for the sacrifices and contribution that they have made for our country. Let us continue the fight to flatten the curve of COVID-19 infections and continue to stay safe and to carry on with our daily lives in the best way we can.
If a doctor, nurse or hospital staff is diagnosed with COVID-19 when carrying out their duties, they will receive a one-time RM1,000 allowance.
In the unfortunate event that the doctor, nurse or hospital staff passes away due to COVID-19, an additional lump sum of RM10,000 will be paid to his/her beneficiary.
The financial support is offered to all doctors, nurses and hospital staff working at the screening facilities and designated hospitals involved in the handling of COVID-19 cases in Malaysia, as listed in the Ministry of Health’s “SENARAI PUSAT SARINGAN DAN HOSPITAL YANG MENGENDALIKAN KES COVID-19” published on its website.
For the latest list, please refer to Annex 3 available on the MOH website at http://www.moh.gov.my/index.php/pages/view/2019-ncov-wuhan-guidelines
Doctors, nurses and hospital staff shall include doctors (both general physicians and specialist), traditional practitioners, nurses, paramedics, laboratory technicians, ambulance workers, volunteer medical staff, hospital admin staff, environmental health officers and cleaners.
If you have been diagnosed with COVID-19 while on duty at the MOH designated screening facilities and hospitals and would like to claim for the financial support, please follow the steps as below:
Step 1:
Click here to email us your details.
Step 2:
In the email, please indicate in the subject: AIA CARES - PLEASE INDICATE NAME OF CLAIMANT and provide the following details:
Personal Details | Payment Details |
Name of claimant (as per NRIC/Passport): ID Number (NRIC/Passport): Mobile number: Email address: Name of contact person (if not claimant): Relationship to claimant (if applicable): Name of designated hospital or screening centre you currently work at: Contracted COVID-19 while on duty at hospital/screening centre: Y / N |
Bank accountholder name: Bank account number: Bank name: |
Step 3:
Before the email is sent, remember to attach the relevant documents as well:
Compassionate Relief due to COVID-19 | Inconvenience Allowance due to COVID-19 |
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For further queries please contact our Careline: 1300 88 1899 during our normal operating hours:
Monday – Thursday: 8:30 am – 5:30 pm
Friday: 8:30 am – 4:30 pm