AIA Introduces A-Plus Medcare: The First Personal Medical Case Management Service In Malaysia

Kuala Lumpur, 3 October 2019 – AIA Bhd. launched its A-Plus MedCare rider today, a first-of-its-kind solution which provides its customers with exclusive access to Personal Medical Case Management (PMCM) service during some of the most challenging times of their lives. When diagnosed with a serious or complex condition, AIA customers will be supported by a dedicated 24/7 case team which will provide guidance and support throughout their entire medical journey from diagnosis, through treatment, monitoring progress, and recovery.

Through A-Plus MedCare, AIA customers will gain access to a holistic medical assessment, re-evaluation of their condition, referral for additional diagnostic testing – where needed, ongoing multi-disciplinary consultations with renowned medical experts from around the globe, full care coordination, ongoing guidance and emotional support provided by a dedicated case management team which will support them every step of the way.

Additionally, in the event that overseas medical treatment is recommended due to a lack of local expertise in relevant fields, A-Plus MedCare will reimburse the cost of return flight tickets for the customer and one companion up to a combined limit of RM10,000 per lifetime.

Ben Ng, Chief Executive Officer of AIA Bhd., said: “With advances in medical treatments and technology, our customers expect and deserve personalised, high-quality medical care. The introduction of A-Plus MedCare is an incredibly important opportunity for AIA to bring the best possible experience to our customers, at a time when they need us most. The PMCM service is another demonstration of our commitment to go beyond the traditional insurance business model by becoming an integral part of our customers’ life journey and we’re excited to be the first to offer such a benefit in Malaysia.”

All customers who purchase AIA’s flexible investment-linked plans A-LifeLink 2 and A-LifeJoy 2 and AIA PUBLIC Takaful’s A-LifeLink-i, A-LifeJoy-i and A-Life Fleksi will be able to add this rider to their policy/certificate. They will then be able to have their medical case reviewed by an expert team of 300 in-house physicians and a global quality accredited network of over 3,000 world-leading and independent medical specialists, ensuring they have the tools to make educated, quality-driven decisions and receive the best possible care throughout their medical journey, anywhere in the world.

This benefit will also be available to AIA Employee Benefits corporate clients through Group MedCare. 

“From the introduction of AIA Vitality in 2016 which helps our customers understand and manage their health, to our suite of products that provide financial protection and support during treatment and recovery, we are continuously evolving to become an integral part of our customers’ healthcare journey. Now with the launch of A-Plus MedCare rider, we further enhance our Total Health Solution ecosystem solidifying our commitment to help Malaysians live Healthier, Longer, Better Lives,” shared Heng Zee Wang, AIA Bhd.’s Chief Marketing Officer.

The new PMCM service is provided exclusively by Medix, a company that specialises in quality global medical management services. This has come off the back of AIA Group’s recent strategic partnership with Medix in a number of markets including Malaysia, in its bid to deliver a differentiated proposition that optimises care and improves medical outcomes for AIA’s customers across the Asia-Pacific region.

With the advances in research and abundance of new treatment modalities and new technologies, Medix’ PMCM service serves as a bridge between the patient and medical world, alleviating the stress and pressure that customers and their families face when dealing with serious medical problems and ensuring access and implementation of quality care.

Sigal Atzmon, President and CEO of Medix, said: “We are very proud to launch our service in Malaysia. Through this partnership, we hope to make a genuine difference by providing personalised medical care, empowering patients with the knowledge and tools they deserve to make educated decisions and offer active coverage in the daily lives of each AIA customer. Most importantly, we aim to contribute to the overall care experience available in Malaysia.”

For more information on A-Plus MedCare, please visit www.aia.com.my.   

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