New Centre Supports the Company’s Commitment to Enhance Customer Experience and Grow its Agency Force
Kuala Lumpur, 17 December 2015 – Malaysia’s leading insurer, AIA Bhd., unveiled its newly refurbished AIA Customer Centre in Taman Shamelin, Cheras on 12 December 2015.
Present at the launch were Anusha Thavarajah, Chief Executive Officer of AIA Bhd., Elmie Aman Najas, Chief Executive Officer of AIA PUBLIC Takaful Bhd. and Jamie Yu, Chief Officer of AIA Health Services Sdn. Bhd.
Speaking at the launch, Anusha Thavarajah said: “What we are witnessing today is one of several refurbished Customer Centres and Agency Offices we will be opening across the country, not only to provide a better service experience to our customers but also to enhance the image and professionalism of AIA’s Life Planner force.
” The new and improved Shamelin Customer Centre, designed to ensure faster service and greater convenience to AIA customers, has 12 servicing and cashier counters and three self-service terminals.
To ensure its Life Planners continue to be well supported, AIA has also set up a dedicated Life Planner Service Centre in the same building that features state-of-the-art training facilities, conference rooms as well as agency offices.
“We believe that by giving our Life Planners the attention and support that they need, they will provide a superior service experience to our customers,” said Thavarajah, who added that AIA will continue to invest in training its Life Planners to be capable financial advisors that provide customers with solutions based on their needs and affordability.
She also said that the company has given much thought and devoted significant resources to create a vibrant environment that is conducive to innovation, the creation of powerful business strategies and, equally important, to support the company’s drive to attract younger individuals to join its expanding agency force.
AIA Bhd. will continue to revamp, and in some cases relocate, its Customer Centres across Malaysia in the coming months. AIA customers and Life Planners can visit www.aia.com.my for updates on branch relocations.